About Halter

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.

We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.

To find out more, visit our LinkedIn & Instagram.

About the Role

As we grow, our Senior Systems Engineers need to focus on the systems, automation and infrastructure that scale Halter - not the day-to-day support queue. This is a new role that takes ownership of frontline IT support: the first point of contact for every IT request, and the person who makes sure new starters land on day one with everything they need.

You'll be the face of IT for the business - resolving the bulk of incoming requests yourself, running our device and account lifecycle end to end, and escalating the genuinely complex problems.

What You'll Do

• Be the first point of contact for IT support via our #help-it channel and ITSM tool - triage, resolve or escalate requests, and own them through to resolution.

• Run the device lifecycle end to end: procure, enrol (MDM), configure, ship and track laptops and peripherals, and keep asset inventory accurate.

• Execute new-starter onboarding and offboarding - provisioning and deprovisioning accounts through our identity-driven workflows, and making sure every new hire is set up and productive on day one.

• Handle account support: password and MFA resets, group and access changes, and password-manager recovery, all within our access policies.

• Support office IT - meeting rooms and AV, printers, network access and the general office environment across our Auckland and Morrinsville sites.

• Keep our knowledge base current and write clear self-service docs that deflect repeat tickets.

• Spot the patterns: surface recurring or manual requests so we can automate them out of existence.

What We're Looking For

• At least 1 year in an IT support, help desk or desktop-support role.

• Hands-on with a SaaS-first environment - Google Workspace, Slack, an identity provider (Okta or similar), and an MDM platform.

• Comfortable with device setup, imaging/enrolment and basic networking troubleshooting.

• Strong customer-service instincts - clear, calm and friendly, with a genuine drive to help people.

• Well organised and reliable, able to juggle a busy queue without dropping the ball.

• Curious and automation-minded - you'd rather fix the root cause than solve the same ticket twice.

Nice to Have

• Experience with Okta, an ITSM/ticketing platform, and a knowledge base such as Notion.

• Exposure to JML (joiner/mover/leaver) automation and structured onboarding.

• Scripting or a willingness to learn.

Why This Role

You'll join a small, capable Workplace IT team building a modern IT function from the ground up in a fast-scaling environment. You'll get real ownership from day one, a front-row seat to how we automate and scale, and a clear path to grow into systems engineering as you develop. You'll report to the Head of Workplace IT and work alongside our Senior Systems Engineers.

Please submit your application by 5pm on Sunday the 5th of July. Any applications submitted after this date will not be considered.

Join our team

Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!

If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!

Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.

Why our team loves working at Halter:

• Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.

• Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.

• You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund.

• This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"