Auckland, Auckland, New Zealand · On-site
Job Summary: JOB DESCRIPTION – SERVICE RESOLUTION REPRESENTATIVE Location: Auckland, New Zealand Division: Fan Support Line Manager: Team Supervisor, Fan Support Contract Terms: Permanent, 38 hours per week, 7-day rotati…
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Auckland, Auckland, New Zealand · On-site
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Skills: Project Management, Business Development, Stakeholder Communication, MS Office Suite, Business Analytics
Auckland, Auckland, New Zealand · On-site
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Levi Strauss & Co.Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · Hybrid
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Auckland, Auckland, New Zealand · Hybrid
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Auckland, Auckland, New Zealand · Hybrid
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · On-site
Company Description Ko wai mātou - About us: Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing …
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Auckland, Auckland, New Zealand · On-site
Company Description Ko wai mātou - About us: Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff a…
Skills: Team Management, Communication Skills, Empathy, Administration, Computer Skills
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The role focuses on resolving complex fan and agent queries by investigating claims and liaising with internal departments. It involves monitoring support queues and collaborating with stakeholders to improve processes and documentation.
Candidates need a strong customer service background and the ability to work a flexible 7-day rotating roster. Proficiency in ticketing operations and a police clearance check are required.
Job Summary:
JOB DESCRIPTION – SERVICE RESOLUTION REPRESENTATIVE
Line Manager: Team Supervisor, Fan Support
The function of the Service Resolution Team (SRT) is to be the ultimate stop in providing solutions for our fans. SRT are the incubators and iterators of customer resolutions. SRT find solutions by directly liaising with clients via the Direct to Client program and other internal departments. The team will support staff by effectively and efficiently resolving customer and agent queries at the first opportunity. SRT is ever-evolving and can be ambiguous in nature – a big part of this role and team is proactively finding answers to questions that may not yet be documented and ensuring that documentation requests are raised for agents in the future.
Being a Service Resolution Team member is about building fan trust by finding resolutions in an ever-changing environment. To be successful, SRT will also need to build strong rapport with internal and external stakeholders.
Provide a high level of service to all fans
Assist in answering questions from representatives both on and offshore
Investigate customer claims to resolve issues/requests
Accept problematic calls from representatives and determine resolution or need for escalation
Daily monitoring of the SRT mailboxes, relevant Zendesk queues and resolve customer queries from clients and internal teams
Support Outlet Services
Work closely with Supervisors to offer feedback on any agents needing further assistance, coaching and support
Work closely with the Client Managers and/or Clients, building strong relationships and looking at proactive ways to improve our processes, reducing the volume and increasing fan experience
Liaise with all internal departments such as Marketplace Support, Finance & Fraud, Client Managers, Supervisors, Knowledge Analysts and Training & Quality to improve utilization of information resources for the Contact Centre
When assisting agents and/or fans, ensuring there is appropriate knowledge articles available for agents and that fan facing information is accurate and fit for purpose
Liaise with relevant teams for any out of balance accounts, rejected refunds and/or any orders impacted by outages or business disruptions
Take inbound accessibility calls as required and at the discretion of management and Planning teams
Support Moshtix enquiries and escalations when required
Undertake other duties as required by management
To adhere to quality management, safety and environment company policies
Knowledge and Experience of all Ticketmaster applications (desirable not essential)
Strong understanding of Ticketmaster business operations and eco-system, as well as general ticketing practices
Customer service background whether face to face or on the phones
Manage multiple tasks at the same time, with the ability to meet targets and deadlines in a busy, fast paced, dynamic environment
You have the flexibility to work any shift, including nights and especially weekends. This also includes being a part of the Service Resolution rotating roster
Ability to embrace change and adapt as we continue to define this new role
Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with and without supervision and guidance from supervisors/managers
Ability to work as part of a team to achieve individual and team results
The preferred candidate should have a good attendance record, productivity and Quality Assurance (QA) scores
Also responsible for other duties/projects as assigned by business management as needed
Due to PCI compliance requirements a police clearance check is required to perform this position
A positive, friendly, can-do attitude
Inquisitive mind and proactive problem-solving approach
Strong critical thinking skills
Makes decisions in a timely manner, considering both the immediate and long-term consequences, applying logic in all instances
A strong work ethic with the ability to adapt to the demands and requirements of the business
Responds with flexibility, positivity and resilience when faced with multiple demands, shifting priorities, ambiguity or rapid change
The passion for providing world-class experience for our fans and clients
A team player with a willingness to help
The ability to take feedback on board in a constructive manner (remember feedback is a gift!)
A desire and displayed ability to do well and progress in ever changing fast paced environment
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
#TMNZ
#LI-Onsite
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
Powering Live.
Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment. Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year. We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®. Everything we do starts with our passion to dream, design, and deliver the unforgettable experience of live. Because we’re fans too — and live only happens once.
Offices: 325 N Maple Dr, Beverly Hills, California 90210, US · 4 Pentonville Road, London, England N1 9, GB · 807 S Jackson Rd, Pharr, TX 78577, US · 2505 Boulevard Laurier, Québec, Quebec G1V 2L2, CA · 375 Main St, Winnipeg, Manitoba, CA
There are currently 239 open administrative positions in Auckland, New Zealand listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Faculty of Medical and Health Sciences, University of Auckland, Hato Hone St John, Auckland Council, PwC, ZURU, among others. Browse the listings above to see every active employer.
Yes — 91 of the 239 open administrative positions offer remote or hybrid work (6 remote, 85 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
