Certified Medical Assistant - Call Center Representative I
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Certified Medical Assistant - Call Center Representative I
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Full-time
high school, professional certificate
Posted 44d ago
~40 hrs/week
Responsibilities
The role involves handling inbound calls to provide medical consultations and addressing patient concerns using clinical knowledge. The representative is responsible for utilizing electronic communication tools and departmental resources to ensure optimal patient experience.
Requirements
Candidates must have a High School Diploma or GED and be a Certified Medical Assistant or Licensed Practical Nurse. Experience in Urology/Gynecology, clinical settings, or call centers, as well as bilingual skills, are preferred.
Full job description
Medical Assistant/Certified Medical Representative I
MISSION
The Medical Assistant/Certified Medical Representative I is responsible for assisting patients, management, and physicians by answering inbound calls requiring medical consultation. They take ownership of caller issues and deliver excellence customer service.
OUTCOMES
Accurately and effectively utilize clinical knowledge to appropriately address patient concerns in an inbound call setting.
Understand practice dynamics in order to efficiently direct patient questions for optimal response.
Ensure optimal customer service by utilizing feedback provided by quality assurance reviews to enhance patient experience
Utilize departmental and interdepartmental resources to determine appropriate actions required in order to satisfy patient need.
Adequately communicate through various electronic sources including, but not limited to, EMR, email, and online chat platforms.
COMPETENCIES
Job Related Competencies:
Decision Quality: Making good and timely decisions that keep the organizations moving forward
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people related organizational dynamics.
Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Resourcefulness: Securing and deploying resources effectively and efficiently.
Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.
Cultural Competencies:
Advanced Values:
People
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Heart
Patient Focus: Building strong patient relationships and delivering patient centric solutions
Service
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
Excellence
Cultivates Innovation: Creating new and better ways for the organization to be successful
Behaviors:
Being Resilient:
Rebounding from setback and adversity when facing difficult situations
Self-Development:
Actively seeking new ways to grow and be challenged using both formal and informal development challenges
Optimizes Work Processes:
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Professional Communication:
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone
QUALIFICATIONS
Basic Qualifications:
Education:
High School Diploma or GED
Credentials/Licensures:
Certified Medical Assistant OR
Licensed Practical Nurse
Preferred Qualifications:
Previous, Job Relevant Work Experience:
Previous experience in Urology/Gynecology field
Previous experience in Clinical or Call Center setting
Bilingual English/Spanish
Related keywords
Certified Medical AssistantLicensed Practical NurseEMRUrologyGynecologyCall CenterPatient CareClinical KnowledgeMedical RepresentativeHealthcare Communication
With over 30 years of experience with treating urinary problems, the team at Advanced Urology care knows how troublesome sharing your sensitive urologic matters can be, which is why they know how to treat each patient’s case with tact and compassion. Here at Advanced Urology, you’ll receive state-of-the-art urologic care from specialists of choice using the most advanced technology and the latest procedures. You’ll also receive the benefit of our team approach. With the combined knowledge of Drs. Yamauchi, Tamarin, Tomasic and Malhotra, you can rest assured that you’ll get multiple insights into treating your urologic needs.
Offices: 8540 S. Sepulveda Blvd. Suite 911, Los Angeles, CA 90045, US · 3440 W. Lomita Suite 440, Torrance, CA 90505, US · 420 E. Third St., Suite 706, Los Angeles, CA 90013, US · 3831 Huges Ave, Suite 706, Culver City, CA 90232, US
Based on 834 listings with disclosed salaries, most administrative jobs in Georgia pay between $49k–$95k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Georgia right now?
There are currently 8,122 open administrative positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Georgia?
Companies currently hiring include Northside Hospital, Emory Healthcare, PruittHealth, Emory University Department of Economics, Georgia State University Office of the Provost, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Georgia?
Yes — 1108 of the 8122 open administrative positions offer remote or hybrid work (409 remote, 699 hybrid).
How do I apply for Administrative jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.