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Directs and manages multiple hotel operations across a specific geographical area to improve guest service, financial performance, and operational quality. Oversees property managers, coordinates sales and marketing efforts, and ensures adherence to company safety and quality standards.
Requirements
Requires a Bachelor's degree in Business or a related field and at least four years of experience in property and multi-property hotel management. Must possess strong communication, problem-solving, and financial analysis skills, with a willingness to travel extensively.
Full job description
POSITION PURPOSE AND SUMMARY
Directs and manages multiple hotel operations in a pre-determined geographical area to assure continual improvement in guest service, quality control, associate experience, operational soundness, innovation and financial performance.
MAJOR / KEY JOB DUTIES
Ensures property managers are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and SafeWATCH). Demonstrate and promote a 100% commitment to providing the best possible experience for our guests and associates in accordance with ESA Shared Values Coordinates with Operations Management, Sales, and Marketing departments in the coordination of sales efforts, sales blitzes and targeted advertising efforts. Constantly develops and builds brand awareness in the area and forwarding leads to other properties for follow up. Monitors financial performance on a daily, weekly, monthly and quarterly basis to ensure revenue and flow through objectives are being achieved. Analyzes P&L's to verify accurate financial representation on monthly Variance Letter. Reviews collection of guest balances, direct bill receivables, commission payments by vendors and issuance of refund checks. Review labor standards on a weekly basis to ensure satisfactory controls are in place. Works with management team on problem areas to improve efficiency Recruits, hires, trains, motivates and develops team members to assure proper adherence to standards Conducts coaching and counseling sessions with managers as needed and performs mid-year and annual performance appraisals Responsible for sales and rate strategies in the region, working in conjunction with the sales and revenue management team. Provide direction regarding the implementation of revenue, sales and service plans to maximize results. Conducts site audits and inspections to ensure interior and exterior of physical hotel exemplifies quality and safety standards On a monthly basis, utilizes the Site Visit Summary to communicate with property management staff, set improvement goals, celebrate successes and ensure quality standards are met in the KRA's Work to build solid client relationships in the region and with General Managers and staff at each assigned hotel. * Monitor and identify needed changes to existing tactical and strategic plans for the hotels.
OTHER DUTIES
Responds to guest issues and concerns in a timely fashion to ensure satisfaction Oversees maintenance and renovations at regional properties to ensure physical assets of the company are kept clean, safe and up to date * Sets professional and property level goals with District Managers
BENEFITS
Weekly Pay!
Competitive Wages
Great working environment
Employee Recognition Programs
Medical Insurance
Dental Insurance
Vision Insurance
Health Care and Dependent Care Flexible Spending Accounts
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional Employee Paid - Voluntary Benefits
Short-Term Disability
Buy-Up Long-Term Disability
Supplemental Life Insurance
Dependent Life Insurance
401(k) Savings Plan
Paid Time Off
Employee Assistance Program (EAP)
Employee Perks Program offering discounts to major companies
Compensation
Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Qualifications
MINIMUM QUALIFICATIONS
Bachelor's degree in Business or related field, four years of experience managing property level and multi-property level hotels, or the equivalent combination of the two.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Must have a thorough knowledge of the market, competition, and the demand generators for each property within the region Demonstrated effective verbal and written communication skills for the purpose of providing information to guests, vendors, senior management and staff. Strong problem solving and time management skills required. And conflict management/resolution and negotiation/persuasion skills critical.
ENVIRONMENTAL JOB REQUIREMENTS
Extensive travel is required While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to stand; walk; sit; and stoop, kneel, crouch, or crawl. The associate is occasionally required to use hands to finger, handle, or feel objects, tools, or controls and climb or balance * The associate must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision
Your go-to extended stay hotel, where genuine care is always there.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1995
Headquarters
Charlotte, North Carolina
LinkedIn followers
24,803
Extended Stay America is the leading mid-priced extended stay hotel brand in the U.S. with more than 700 hotels. Its extended stay brand family includes Extended Stay America Premier Suites, Suites and Select Suites. Extended Stay America offers guests an extended stay experience based on what extended stay travelers value most, like having kitchens in every room and free wi-fi. At Extended Stay America, genuine care is always there.
The Official Hotel Partner of the American Cancer Society.
Offices: 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, North Carolina 28277, US
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