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$55k–$65k/yr
Temporary
bachelor degree, professional certificate
Posted 55d ago
~40 hrs/week
Responsibilities
The HR Generalist provides comprehensive human resources support for a high-volume call center, focusing on employee relations, recruiting, and onboarding. They act as a business partner to local management while ensuring compliance with federal, state, and local employment laws.
Requirements
Candidates need a Bachelor's degree or equivalent experience and 3-5 years of professional HR experience. Proficiency in Microsoft Office and HRIS/ATS platforms is required, with PHR/SPHR certifications and Spanish fluency highly desired.
Full job description
Position Summary:
KGCCO is seeking a full-time, experienced Limited-Service Human Resource Generalist to support a high-volume call center in Tampa, FL. The HR Generalist acts as a business partner by implementing Company's HR strategy and providing daily HR guidance, tools, and support to local management teams. This position represents the overall HR function with the highest level of integrity, sharing the Company's vision and operating principles.
Primary Responsibilities:
Responsible for providing human resources support, including but not limited to company policies, recruiting, onboarding, providing employment law expertise, and solving employee relations problems such as investigations, mediations, progressive discipline, employment terminations, etc.
Serves as the initial contact and liaison for intake and assessment of employee complaints.
Assists with recordkeeping related to hiring, termination, leave, transfer, and promotion, particularly regarding Equal Employment Opportunity (EEO), affirmative action, and diversity initiatives.
Maintains knowledge and understanding of laws and regulations related to EEO, affirmative action, and human resources.
Tracks performance ratings and compiles HR-related statistics for assigned group(s).
Updates employee records with changes and/or corrections in employment status, including salary, position information, scheduled hours, and personal information.
Assists hiring managers in choosing appropriate company jobs to best suit business needs; drafts or edits new job descriptions as the need arises.
Collaborates with Recruiting team throughout the recruitment process; serves as an intermediary between Recruiting and hiring manager.
Communicates effectively with other HR teams and departments as necessary.
Must be able to effectively recommend opportunities for continuous improvement to current processes and procedures.
Ensures compliance with federal, state, and local employment laws and regulations, as well as company policies.
Demonstrates the ability to work with and support employees of all levels.
Other duties as assigned to support the HR team.
Skills/Qualifications:
Experience working with and knowledge of federal and state employment laws.
Excellent communication and presentation skills with the ability to influence people at all levels of the organization.
Proven problem-solving and process improvement skills and experience with data analytics.
Highly organized and detail-oriented with the ability to handle multiple projects simultaneously while exceeding established goals and objectives.
Proficient in HRIS and ATS platforms, particularly iSolved.
Able to interact effectively with internal and external customers in various positions.
Strong work ethic and sense of urgency with a customer service-focused mindset.
Ability to pass contract-mandated background check.
Education/Experience Requirements:
Bachelor's Degree in a related field required; equivalent experience considered in lieu of degree.
A minimum of 3-5 years of related professional HR experience required.
Proficient and confident in Microsoft Office suite, including high-level competency in Excel.
PHR or SPHR or similar certification desired.
Experience working in a federal government contracting environment and/or a call center is highly desired.
Fluency in Spanish is highly desired.
Work Location & Duration:
Onsite position in Tampa, FL.
Limited-service position is expected to last for approximately six months.
Kenific Group Important Information:
All qualified applicants will be considered for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at [email protected] or by phone (863) 315-5039.
The Kenific Group is now Pantheon Data - Follow up on LinkedIn https://www.linkedin.com/company/pantheon-data/
Industry
IT Services and IT Consulting
Company size
501-1,000 employees
Founded
2011
Headquarters
Leesburg, Virginia
LinkedIn followers
1,234
The Kenific Group, (KGI) is now Pantheon Data.
Pantheon Data was born out of an innate desire to solve specific customer needs without sacrificing attention to detail. While supporting the Coast Guard, one of our founding members realized the client wasn’t receiving the support and resources necessary to accomplish their mission goals or objectives. We found there to be a significant gap in the government consultancy space and decided providing agile services and solutions would put clients in the best position to succeed.
At Pantheon Data we strive to create tailor-made solutions for our government and commercial clients. Our adaptability and expertise allow us to cater to a diverse clientele, while boasting both a broad and deep range of services in a variety of technical fields. We provide data-centric solutions with an emphasis on communication and collaboration every step of the way.
Over the last 12 years, it is this open collaboration and a client-first mentality that continues to help nurture and develop longstanding partnerships across both the defense and civilian sectors.
Offices: 305 Harrison St SE, Leesburg, Virginia 20175, US
Information Technology ServicesProcess EngineeringManagement Consultingand Industrial Engineering and Logistics Services