Raleigh, North Carolina, United States · Hybrid
Expert Client Success Manager Job Summary The Expert Client Success Manager (CSM) serves as the voice of the client to Veradigm and the voice of Veradigm to the client. The Expert CSM seeks to ensure robust adoption of s…
Skills: Client Success Management, Strategic Roadmap Planning, KPI Reporting, Account Management, Consultative Insights
Raleigh, North Carolina, United States · Hybrid
About Us: Versana is an industry-backed data and technology company on a mission to transform the syndicated loan market. By digitally capturing agent banks’ data on a real-time basis, Versana provides unprecedented tran…
Skills: UX Design, Wireframing, Interactive Prototyping, Usability Testing, User Research
Milan, Lombardy, Italy · Hybrid
Location: Birmingham, England, United Kingdom Job ID: R0132453 Date Posted: 2026-06-17 Company Name: HITACHI ENERGY UK LIMITED Profession (Job Category): Communications & Corporate Affairs Job Schedule: Full time Remote:…
Skills: External Communications, Corporate Communications, Public Relations, Strategic Storytelling, Executive Presence
Raleigh, North Carolina, United States · On-site
Location: Raleigh, North Carolina, United States Job ID: R0127727 Date Posted: 2026-06-17 Company Name: HITACHI ENERGY USA INC Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No Job Desc…
Skills: Application Management, IT Service Delivery, ITIL 4, ServiceNow, Agile
Raleigh, North Carolina, United States · On-site
$25/hr–$30/hr
Job DetailsJob Location: Southbridge, MA 01550Position Type: Part TimeEducation Level: High SchoolSalary Range: $25.00 - $30.00 HourlyJob Shift: 2nd Shift/EveningsJob Category: Nonprofit - Social ServicesLocation: Southb…
Skills: Clinical Services, Case Management, Intake Assessments, Group Treatment, Group Facilitation
Raynham, Massachusetts, United States · On-site
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Account Management, Business Behavior, Collaboration, Cultural Competence, Customer Analytics
Raleigh, North Carolina, United States · On-site
PRN Behavioral Health Associate | Raleigh Recovery Center | Raleigh, North Carolina About the Job: The Behavioral Health Associate I serves as an integral part of the multidisciplinary treatment team and is responsible f…
Skills: Client Monitoring, Crisis Intervention, De-escalation Techniques, Patient Care, Data Collection
Raleigh, North Carolina, United States · On-site
$25/hr–$38/hr
G&W Equipment, Inc. is a family-owned dealership for CAT® Lift Trucks, Mitsubishi Forklifts, and Jungheinrich Forklifts. We provide sales, service, and support for material handling and aerial equipment across North Caro…
Skills: Mechanical Troubleshooting, Electrical Troubleshooting, Hydraulic Systems Repair, Preventative Maintenance, Diagnostics
Raleigh, North Carolina, United States · On-site
$17/hr–$22/hr
Job DetailsJob Location: Raleigh, NC 27610Position Type: Full TimeEducation Level: High School or High School EquivalentSalary Range: $17.36 - $22.29 HourlyTravel Percentage: Local TravelAbout Us Since 2003, we've been a…
Skills: Care Coordination, Case Management, Crisis Intervention, Member Engagement, Time Management
Raleigh, North Carolina, United States · On-site
Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and colla…
Skills: Security Patrols, Incident Reporting, Emergency Notification, Conflict Mediation, Active Listening
Raleigh, North Carolina, United States · Hybrid
About Us: Versana is an industry-backed data and technology company on a mission to make the syndicated loan market better. By digitally capturing agent banks’ data on a real-time basis, Versana provides unprecedented tr…
Skills: Docker, Kubernetes, CI/CD, Azure DevOps, Python
Raleigh, North Carolina, United States · On-site
$17/hr–$22/hr
Job DetailsJob Location: Raleigh, NC 27610Position Type: Full TimeEducation Level: High School or High School EquivalentSalary Range: $17.36 - $22.29 HourlyTravel Percentage: Local TravelAbout Us Since 2003, we've been a…
Skills: Care Coordination, Case Management, Crisis Intervention, Member Engagement, Time Management
Raleigh, North Carolina, United States · On-site
$90k–$115k/yr
Job Description Overview We are seeking a Senior Tolls Business Analyst to support the North Carolina Turnpike Authority (NCTA) as part of the Tolling Operations and Technology program in Raleigh, NC. This fully embedded…
Skills: System Performance Analysis, Root Cause Analysis, Vendor Management, Electronic Toll Collection, RFID Technology
Raleigh, North Carolina, United States · On-site
$128k–$176k/yr
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Healthcare IT, Program Management, Clinical Workflows, EHR Workflows, HL7
Raleigh, North Carolina, United States · On-site
Job Description Role Summary The Senior Product Manager is accountable for defining and executing the product vision, strategy, and roadmap for enterprise supply chain distribution platforms, including Warehouse Manageme…
Skills: Product Management, WMS, LMS, YMS, WES
Raleigh, North Carolina, United States · On-site
Overview POSITION PURPOSE: Performs instructional support work assisting classroom teachers in classroom activities as well as general administrative support tasks. Implements goals and objectives established by licensed…
Skills: Instructional Support, Classroom Management, Special Education, Early Childhood Education, Student Supervision
Raleigh, North Carolina, United States · On-site
Overview POSITION PURPOSE: Provides support and assists in coordinating instructional programs relating to special education students and their Individual Education Plans (IEP). Monitors programs with students with disab…
Skills: Instructional Delivery, Classroom Management, Student Motivation, Confidentiality, Collaboration
Raleigh, North Carolina, United States · On-site
Overview POSITION PURPOSE: Coordinates and provides direct instructional programs relating to special education students and their Individual Education Programs (IEPs). Monitors and evaluates programs with students with …
Skills: Specially Designed Instruction, IEP Development, Classroom Management, Behavioral Intervention, Progress Monitoring
Raleigh, North Carolina, United States · On-site
Overview POSITION PURPOSE: Provides support and assists in coordinating instructional programs relating to special education students and their Individual Education Plans (IEP). Monitors programs with students with disab…
Skills: Instructional Delivery, Special Education Support, IEP Coordination, Behavioral Intervention, Student Supervision
Raleigh, North Carolina, United States · On-site
Therapist III | Raleigh Recovery Center | Raleigh, North Carolina About the Job: The Therapist III is a part of the multidisciplinary team responsible for providing direct clinical services to clients and their families …
Skills: Psychosocial Assessment, Individual Therapy, Group Therapy, Family Therapy, Treatment Planning
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The Expert Client Success Manager acts as the primary liaison between Veradigm and its clients to ensure solution adoption and minimize attrition. They are responsible for strategic roadmap planning, managing operational reviews, and driving client growth through KPI tracking and consultative insights.
Candidates must have a Bachelor's degree or equivalent experience and at least 7 years of relevant work experience. Preferred qualifications include experience with CMS, risk adjustment, and healthcare industry processes.
The Expert Client Success Manager (CSM) serves as the voice of the client to Veradigm and the voice of Veradigm to the client. The Expert CSM seeks to ensure robust adoption of solutions, maximize expansion opportunities, and minimize client attrition to create a healthy, growing client base. To accomplish these goals, the Expert CSM partners with our clients and internal Veradigm stakeholders to ensure remarkable client experiences with our products and services through a combination of strategic roadmap planning and tactical execution of actions necessary to support operations.
The Expert CSM is responsible for reviewing client financial and business objectives, creating actions to support them, and reporting progress on Key Performance Indicators. Tactically, these actions may include ongoing monthly operational reviews, creating and publishing reports, pursuing escalated support and services actions, providing assistance to resolve outstanding A/R issues, and supporting sales activities to further the expansion of the Veradigm solutions footprint.
· Serves as the primary operational contact point with the client to ensure an extraordinary experience with Veradigm products and services
· Leads complex collaborations of client and Veradigm (eg. AOE, TAM, Service PD/PM, Hosting PM, Managed Services, Support leads) teams to ensure alignment and agreement to goals and supporting action plans
· Maintains internal client updates using Client Health Dashboards and/or required reporting mechanisms
· Creates/maintains complex client facing executive dashboard for monthly operational review
· Facilitates Strategic Roadmap Planning for complex current and future projects - aligning Veradigm solution releases with client strategic priorities
· Ensures oversight, visibility, and tactical coordination of complex Veradigm Services Initiatives
· Ensures client regulatory preparedness as it relates to Veradigm solutions
· Delivers client communications on potential business-impacting items, including Industry/Veradigm news, release plans, planned outages, and Major Incidences
· Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
· Supports client participation in Voice of Customer processes such as KLAS and CSAT, including providing invitations, reviewing feedback, and creating/driving improvement action plans
· Identifies and grows reference accounts, including sharing client success stories and outcomes improvements
· Participates actively in client Quarterly Business Reviews (QBRs)
· Provides advanced consultative insights into the client growth plan
· Provides support to resolve complex financial or contractual disputes, including concessions, terminations, and unfunded project requests
· Facilitates complex discussions on the resolution of non-disputed A/R issues where Veradigm finance is unable to make forward progress using normal processes
· Drives client prioritization with escalated issues in support
· Mentors/provides guidance to less experienced Client Success Managers
· Bachelor's Degree or equivalent Technical / Business experience Required
· 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience Preferred
· Experience with risk adjustment, CMS, and healthcare industry processes
Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?
Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.
Visa Sponsorship is not offered for this position.
At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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Driving value through its unique combination of platforms, data, expertise, connectivity, and scale.
Veradigm is an integrated data systems and services company that combines data-driven clinical insights with actionable tools to help healthcare stakeholders improve the quality, efficiency, and value of healthcare delivery—these stakeholders include biopharma, health plans, healthcare providers, network partners, and most importantly, the patients they serve. We build solutions that are designed to help healthcare stakeholders to improve patient lives through data driven insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. As a result, Veradigm attracts leaders in healthcare, technology, and innovation, seeking to work with us to deliver insights and solutions to the benefit the healthcare ecosystem with the objective being to improve healthcare quality while lowering the cost of healthcare. Veradigm is an organization comprised of passionate and energetic people whose everyday focus is on helping all healthcare stakeholders drive the best care possible for healthier communities. We believe diversity is the foundation of innovation, and we are dedicated to fostering an inclusive environment that supports the talents of all people.
Offices: 222 Merchandise Mart Plaza, Suite 2024, Chicago, IL 60654, US · 305 Church at North Hills Street, Raleigh, NC 27609 , US
