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Full-time
high school
Comprehensive benefit plan
Posted 1d ago
~40 hrs/week
Responsibilities
The IT Technician provides ongoing support and maintenance for all information systems involved in patient care. They are responsible for troubleshooting hardware and software, managing system installations, and ensuring the security of facility information.
Requirements
Candidates must have a high school diploma or equivalent and at least two years of job-related experience, preferably in desktop support. Proficiency in office automation, network troubleshooting, and Active Directory is required.
Full job description
IT Technician- Full Time | Raleigh Oaks Behavioral Health | Garner, North Carolina
About the Job:
Schedule: On-site, Monday-Friday, 8-hour shifts!
The IT Technician provides ongoing support and maintenance of all information systems which are involved with patient care to ensure smooth day to day facility operation. Manages installation and troubleshooting of systems and hardware and implements new technology and programs, and monitors systems daily.
Roles and Responsibilities:
ESSENTIAL FUNCTIONS:
Works with corporate IT and external support providers to provide holistic technology support for facility.
Serves as the first point of contact for users seeking technical assistance. Regularly interfaces with vendors/staff to resolve problems, responds to inquiries.
Configures all new PC’s in a timely, efficient and effective manner to network and system standards. Installs any software upgrades as needed.
Provides basic diagnostic evaluation, troubleshoots problems in a timely manner, and initiates any necessary equipment repair and vendor involvement as necessary.
Determines the best solution based on the issue and details provided by customers.
Provides accurate information on IT products or services.
Records events and problems and their resolution in ticket system. Follows-up and updates customer status and information.
Tests and validates new hardware and operating system for existing business applications.
Maintains an ongoing inventory of all network hardware, purchases, warranty dates, server and model numbers, maintenance dates, software programs and licenses.
Implements and monitors security measures to safeguard facility information against accidental or intentional modification or destruction.
Tests and modifies systems to ensure that they operate reliably.
Works after hours, weekend and holiday work as required to perform system maintenance functions.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
High school diploma or equivalent required; prefer some college or technical school coursework.
Two years of job-related experience required; preferably in desktop support with multi-site locations.
Tech savvy with working knowledge of office automation products, databases, basic network troubleshooting techniques and remote access applications.
Knowledge of TCP/IP, DNS and DHCP
Strong understanding and working knowledge of Active Directory, exchange mailbox administration, group polices (within AD)
LICENSES/DESIGNATIONS/CERTIFICATIONS:
Not applicable.
WORK LOCATION:
This position is onsite at the facility and is not a remote position.
SUPERVISORY REQUIREMENTS:
This position is an Individual Contributor.
Why Raleigh Oaks Behavioral Health?Raleigh Oaks Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Raleigh Oaks Behavioral Health is an EOE.
Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.
Related keywords
IT TechnicianDesktop SupportHardwareSoftwareNetworkActive DirectoryExchangeGroup PoliciesTCP/IPDNSDHCPRemote AccessSystem MaintenanceSecurityInventoryTroubleshooting
Headquartered in Franklin, Tennessee, Summit Behavioral Healthcare was established to develop and operate a network of leading behavioral health and addiction treatment centers throughout the country.
Summit BHC’s focus is on operating acute psychiatric hospitals, specialty chemical dependency services, and behavioral health hospitals throughout the country within a flexible and dynamic continuum of care.
Our Services Include:
Residential Substance Use Disorder Programs
Acute Psychiatric Care
Detoxification Programs
Partial Hospitalization Programs
Intensive Outpatient Programs
Health and Wellness Programs
Dual Diagnosis Treatment
Summit BHC Mission:
Our mission is to improve the lives we touch.
Our treatment facilities are specialized in helping adults, adolescents, and families suffering from mental health challenges and addiction while offering a solution to the stressors that drive these issues, providing a path to change and ensuring ongoing support for a restored life.
Offices: 501 Corporate Centre Dr, #600, Franklin, Tennessee 37067, US · 2221 Fair Oaks Blvd, Sacramento, CA 95825, US · 111 Liberty Avenue, Lafayette, LA 70508, US · 11210 FM 102, Egypt, TX 77436, US · 1406 CR 5800, Lubbock, TX 79403, US
Behavioral HealthcareAddiction TreatmentAcute Psychiatric CarePartial Hospitalization ProgramsDetoxification ProgramsIntensive Outpatient ProgramsHealth and Wellness ProgramsDual Diagnosis TreatmentMental Health Careand Veteran Support Services
Headquartered in Franklin, Tennessee, Summit Behavioral Healthcare was established to develop and operate a network of leading behavioral health and addiction treatment centers throughout the country.
Summit BHC’s focus is on operating acute psychiatric hospitals, specialty chemical dependency services, and behavioral health hospitals throughout the country within a flexible and dynamic continuum of care.
Our Services Include:
Residential Substance Use Disorder Programs
Acute Psychiatric Care
Detoxification Programs
Partial Hospitalization Programs
Intensive Outpatient Programs
Health and Wellness Programs
Dual Diagnosis Treatment
Summit BHC Mission:
Our mission is to improve the lives we touch.
Our treatment facilities are specialized in helping adults, adolescents, and families suffering from mental health challenges and addiction while offering a solution to the stressors that drive these issues, providing a path to change and ensuring ongoing support for a restored life.
Offices: 501 Corporate Centre Dr, #600, Franklin, Tennessee 37067, US · 2221 Fair Oaks Blvd, Sacramento, CA 95825, US · 111 Liberty Avenue, Lafayette, LA 70508, US · 11210 FM 102, Egypt, TX 77436, US · 1406 CR 5800, Lubbock, TX 79403, US
Behavioral HealthcareAddiction TreatmentAcute Psychiatric CarePartial Hospitalization ProgramsDetoxification ProgramsIntensive Outpatient ProgramsHealth and Wellness ProgramsDual Diagnosis TreatmentMental Health Careand Veteran Support Services