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Lexington, Kentucky, United States • On-site
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Provide on-site technical support, break/fix repairs, and preventive maintenance for pharmacy automation systems. Deliver technical training to staff and document all service activities within Salesforce Field Service Lightning.
Requires 3-5 years of experience in medical device or pharmacy automation field service and a minimum of a high school diploma. Must be proficient in Windows OS, networking fundamentals, and the use of standard hand tools for mechanical repair.
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.


Job Summary: BD Parata seeks a Field Support Engineer / Field Service Engineer based in the Lexington, KY regional area. This field‑based role delivers on‑site technical support and customer service for pharmacy automation systems used in hospital, retail, and long‑term‑care pharmacy environments. The Field Support Engineer provides break/fix repair, preventive maintenance, system installation support, and customer training while ensuring system uptime, SLA compliance, and customer satisfaction.
Responsibilities:
Minimum Requirements:
Preferred Requirements
Work Environment & Physical Requirements
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
#earlycareer
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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BD is the world's largest manufacturer and seller of medical equipment.
BD is one of the world's largest medical technology companies that produce and sell medical equipment, medical systems and reagents, dedicated to improving human health around the world. BD focuses on improving drug treatment, improving the quality and speed of diagnosis of infectious diseases, and promoting the research and discovery of new drugs and vaccines. BD has strong research and development capabilities to fight many of the world's most intractable diseases. Founded in New York in 1897, the company is headquartered in Franklin Lake, New Jersey, USA and employs more than 25000 people in about 50 countries around the world. The company's clients include medical institutions, life sciences research institutes, clinical laboratories, industrial units and the general public.
Offices: 纽约, 10001, US
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