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Other
high school
Medical Coverage, Dental Coverage, Vision Coverage, Employee Assistance Program (EAP), Life Insurance, Long-Term Disability Insurance
Posted 42d ago
Apply by Jun 26
~40 hrs/week
Responsibilities
The Front Office Coordinator serves as the primary point of contact for patients, managing scheduling, call routing, and administrative tasks. They are responsible for maintaining accurate patient records in EHR systems and ensuring a welcoming, patient-centered environment.
Requirements
Candidates must have a high school diploma and at least 2 years of administrative experience, with 1 year specifically in customer service, preferably in healthcare. Proficiency in EMR/EHR systems and Microsoft Office is required.
Full job description
Overview
Make a Difference. Grow in Your Career. Thrive with Us.
About the Role
At Mindpath Health, we’re on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive.
The Front Office Coordinator is a vital member of the Front Office team, supporting both clinicians and patients. This role delivers consistently friendly, high-quality customer service across all patient interactions, helping to create a welcoming, safe, and patient-centered environment. The Front Office Coordinator manages front desk and general administrative functions related to coordinating patient care, utilizing Electronic Health Record and Practice Management systems to maintain accurate, up-to-date records and facilitate effective communication across departments in alignment with Mindpath Health standards.
This role is full-time (40 hours/week, Monday–Friday) onsite in our Durham Forest Creek office.
Responsibilities
What You’ll Do
Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone
Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner
Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms
Collect, verify, and update patient demographic and insurance information
Assist patients with understanding Mindpath Health policies, procedures, and services
Recognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction
Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)
Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement
Identify patient satisfaction concerns and contribute recommendations for resolution
Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards
Qualifications
What You’ll Bring
Experience using EMR/EHR and/or practice management systems required
High school diploma or equivalent
2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role
1+ year of customer service experience, preferably in a healthcare setting
Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing
Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff
Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges
Ability to remain calm, professional, and effective when assisting upset patients or families
Excellent verbal and written communication skills
Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment
Effective problem-solving skills, sound judgment, and the ability to think independently under pressure
Ability to work both independently and collaboratively as part of a team
Commitment to maintaining strict confidentiality of all personal and protected health information
CompensationThe pay rate for this position is $20 per hour.
Why Join Mindpath Health?
When you join our team, you’re not just accepting a job, you’re stepping into a community built on support, inclusion, and growth.
Benefits & Perks
Medical, Dental, and Vision coverage
Employee Assistance Program (EAP)
Life & Long-Term Disability Insurance
401(k) with employer match
Paid time off starting at 15 days per year
Paid parental leave
Tuition reimbursement
About Us
Mindpath Health is redefining how mental health care is delivered. Today, we operate in more than 100 locations across six states, providing a full range of psychiatric and therapy services via in-person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.
If you're looking for a purpose-driven organization where your work truly matters, we’d love to meet you.
Mindpath Health is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Empowering people to thrive and transform their world through better mental health.
Industry
Mental Health Care
Company size
1,001-5,000 employees
Founded
1994
Headquarters
Sacramento, California
LinkedIn followers
5,468
Mindpath Health is an independent organization that provides high-quality outpatient mental health services across the U.S. With a team of more than 450 clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine), and therapy services. We offer in-person and online appointments and coordinate care with primary care physicians and referring professionals to ensure a focus on total health. Mindpath Health is in-network with most commercial insurance plans and has more than 80 locations across Arizona, California, Florida, North Carolina, South Carolina, and Texas.
Offices: 3835 N Freeway Blvd, Suite 100, Sacramento, California 95834, US · 4601 DTC Blvd, Suite 250, Denver, Colorado 80237, US · 4650 W US 223, Suite A, Adrian, MI 49221, US · 5003 S Miami Blvd, Ste 300, Durham, NC 27703, US · 8875 Morro Rd, Ste K, Atascadero, CA 93422, US
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