Durham, North Carolina, United States · Remote OK
$117k–$146k/yr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Google Cloud Platform, Gemini Enterprise Customer Experience, Conversational AI, Generative AI, NLP
Durham, North Carolina, United States · On-site
$96k–$151k/yr
Job Description This requisition is for both day shift and night shift positions. This position is for a manufacturing leadership role as Operations Manager supporting the commercial-scale manufacture of vaccines and the…
Skills: Adaptability, Aseptic Manufacturing, cGMP Compliance, Data Analysis, Employee Performance Standards
Durham, North Carolina, United States · On-site
$106k–$167k/yr
Job Description This position is for a manufacturing leadership role as Maintenance Manager supporting the commercial-scale manufacture of vaccines and therapeutics at the Durham, NC site. The individual in this role mus…
Skills: Computerized Maintenance Management Systems (CMMS), Data Analysis Management, Electrical Maintenance, Equipment Modifications, Equipment Reliability Improvement
Durham, North Carolina, United States · On-site
Shift Requirements 2+ years experience for Gig B Position 16 hours per Month Commitment No Holiday or Weekend Commitment At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patien…
Skills: Professional Nursing Care, Patient Assessment, Care Planning, Clinical Judgment, Patient Education
Durham, North Carolina, United States · On-site
$96k–$151k/yr
Job Description Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a “Safety First, Quality Always” mindset striving for continuous improvement. We work in …
Skills: People Leadership, Aseptic Manufacturing, cGMP Compliance, Process Improvement, Production Scheduling
Durham, North Carolina, United States · On-site
The Roll-Off Driver will be responsible for safely, efficiently, and courteously providing waste removal services to customers across multiple lines of businesses. The CDL Driver will collect waste from customer sites an…
Skills: CDL Operation, Manual Transmission Operation, Waste Collection, Vehicle Inspection, Safety Compliance
Durham, North Carolina, United States · On-site
Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for pe…
Skills: HPLC, LC-MS, Data Interpretation, Clinical Laboratory Testing, Specimen Processing
Durham, North Carolina, United States · On-site
$84k–$115k/yr
KBI Biopharma is seeking a highly skilled and motivated Analytical Scientist to join our Analytical and Formulation Sciences (AFS) team in Durham, NC. This role is ideal for a PhD-level scientist with deep expertise in p…
Skills: Protein Analytics, Formulation Development, Analytical Methods Development, HPLC/UPLC, Capillary Electrophoresis
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Executive Support, Calendar Management, Confidentiality, Project Management, Travel Coordination
Durham, North Carolina, United States · On-site
$124k–$198k/yr
Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you …
Skills: Product Management, Mainframe Software, Open Source, Roadmap Strategy, Stakeholder Management
Lisle, Illinois, United States · On-site
$124k–$198k/yr
Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you …
Skills: Product Marketing, Account-based Marketing (ABM), Value Proposition Development, Competitive Positioning, Content Authoring
Burlington, North Carolina, United States · On-site
Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for pe…
Skills: Healthcare Regulatory Compliance, Anti-Kickback Statute, Stark Law, False Claims Act, EKRA
Burlington, North Carolina, United States · Hybrid
Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for pe…
Skills: Internal Communications, Change Management, SharePoint Content Management, AP Writing Style, Employee Engagement
Durham, North Carolina, United States · On-site
JOB PURPOSE: Performs various tasks to provide a clean environment for our patients. KEY RESPONSIBILITIES: 1. Dust, sweep, mop, buff, strip, and wash floors as scheduled by supervisor. 2. Clean and store equipment at the…
Skills: Floor Buffing, Floor Stripping, Mopping, Dusting, Waste Disposal
Durham, North Carolina, United States · On-site
What you can expect Location: 3000 Erwin Rd. Durham, NC 27705 The Lenox Baker Children’s Hospital is a hospital-based clinic that is an extension of Duke Health hospitals. Our team provides outpatient services for childr…
Skills: Nursing Care, Patient Coordination, Clinical Supervision, Patient Education, Performance Improvement
Durham, North Carolina, United States · On-site
What you can expect Location: 2301 Erwin Rd, Durham, NC 27705. The Duke Pediatric Intensive Care Unit is a 16-bed unit in Duke Central Tower (2B) at Duke University Hospital, a Level I Trauma Center. The unit specializes…
Skills: Clinical Judgment, Communication, Teamwork, Multitasking, Critical Care Nursing
Durham, North Carolina, United States · On-site
$22/hr–$36/hr
BE YOU. Title: Group Fitness Instructor (Facility Monitor, Guest Services Attendant, Weight Room Attendant) Duke Recreation and Physical Education is seeking individuals from the surrounding communities to become a part …
Skills: Customer Service, Communication Skills, Problem Solving, First Aid, CPR/AED
Durham, North Carolina, United States · On-site
$21/hr–$28/hr
Be You. Be Bold. Choose Duke. Be You. At Duke, we celebrate individuality and the unique strengths each team member brings to our community. As a Security Officer, Healthcare, you’ll play a vital role in creating a safe,…
Skills: De-escalation, Customer Service, Patrolling, Emergency Response, Conflict Resolution
Durham, North Carolina, United States · On-site
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advanc…
Skills: Ambulance Operation, Patient Care, Emergency Medical Services, Vehicle Maintenance, Basic Life Support
Durham, North Carolina, United States · On-site
Job DetailsLevel: ExperiencedJob Location: Raleigh - Durham, NC 27713Position Type: Full TimeTravel Percentage: 10% or lessJob Category: SalesBuild Your Book of Business — And Your Ownership Stake Atlanta Flooring …
Skills: B2B Sales, Commercial Flooring Sales, Blueprint Reading, Relationship Management, Project Management
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Lead the architecture and technical development of Gemini Enterprise Customer Experience (GECX) solutions on Google Cloud. Design secure integrations between AI services and external platforms, including CCaaS audio ingestion and web interfaces.
Requires a Bachelor's degree and 5+ years of experience in technology consulting or AI/ML solutions. Practical expertise with Google Customer Engagement Services and Google Cloud Professional certifications are preferred.
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
This role will operate remotely in the United States or based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA.
TELUS Digital is seeking a Senior Google CX Engineer to lead the architecture and technical development for our Gemini Enterprise Customer Experience (GECX) solutions. This is a high-impact individual contributor role responsible for building the scalable, secure, and integrated Google Cloud environments that power our most advanced conversational AI and agentic workforce implementations across app, web, and CCaaS platforms.
You will play a critical role in expanding our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring TELUS Digital continues to lead in AI-powered customer experience transformation. The role requires a combination of strategic execution, technical understanding of Google CES products, and strong business acumen.
Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities.
Contribute to the development of innovative solutions and accelerators on the Google CES platform.
Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches.
Encourage a culture of innovation and continuous improvement within the team.
Lead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deployments.
Design and implement secure integrations between GECX, Google Cloud AI services and external platforms, including defining and configuring real-time CCaaS audio ingestion methods such as SIPREC and gRPC, as well as mobile applications and web interfaces.
Configure identity and access management (IAM) and secure service accounts to ensure governed access to GECX components.
Bachelor’s degree in Computer Science, Engineering, Business, or related field; advanced degree is an asset.
5+ years of experience in technology consulting, digital transformation, or customer experience, with a focus on AI/ML solutions.
Preferred: Active Google Cloud Professional Certifications such as Professional Cloud Architect, Professional Machine Learning Engineer, or Professional Data Engineer.
Practical expertise with Google Customer Engagement Services (formerly CCAI).
Proven success delivering AI/ML-powered customer engagement or contact center solutions.
Strong understanding of customer experience design, contact center operations, and key CX metrics.
Excellent communication and presentation skills for both executive and technical audiences.
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.
Offices: 510 West Georgia Street, Vancouver, British Columbia V6B 0M3, CA · 2251 S. Decatur Blvd., Las Vegas, Nevada 89102, US
