Charlottesville, Virginia, United States · Hybrid
$100k–$128k/yr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Product Strategy, Agile Methodologies, Stakeholder Management, Requirement Elicitation, Product Roadmap Development
Guatemala · Hybrid
Business Analyst CXAI Location: Guatemala / El Salvador Work style: Hybrid Modality: Full-time Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product co…
Skills: Requirements Gathering, Data Analytics, Machine Learning, Tableau, Power BI
Guatemala · Hybrid
Sr. Business Analyst - CXAI Location: Guatemala / El Salvador Work style: Hybrid Modality: Full-time Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital prod…
Skills: Team Leadership, Requirements Gathering, Stakeholder Management, Data Analysis, KPI Definition
Bucharest, Romania · Remote OK
$14k–$18k/yr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Project Management, Digital Transformation, Generative AI Implementation, Stakeholder Management, Agile Methodologies
Sofia, Sofia-City, Bulgaria · Remote OK
$1k–$2k/mo
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Project Planning, Digital Transformation, Stakeholder Management, Agile Methodologies, Risk Management
Ontario, Canada · Remote OK
$100k–$110k/yr
Title :: .Net Developer Location :: Canada Mode :: Remote Responsibilities Create and maintain ASP.NET web applications with a microservice backend. Collaborate with team members and other groups as part of a multi-disci…
Skills: C#, .Net Core, ASP.NET, SQL Server, React
United States · Remote OK
$200k–$240k/yr
Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provide…
Skills: Consultative Sales, Business Development, Account Management, Strategic Planning, Proposal Writing
British Columbia, Canada · Remote OK
$132k–$165k/yr
Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provide…
Skills: Change Management, Transformation Strategy, CX Performance Metrics, Financial Acumen, Storytelling
United States · Remote OK
Role: Principal Consultant - Education Cloud Architect Industry: Higher Education Summary TELUS Digital Salesforce Practice is seeking an experienced Education Cloud Architect to lead the design and delivery of transform…
Skills: Salesforce Education Cloud, Solution Architecture, Data Modeling, Integration Strategy, Stakeholder Management
United States · Remote OK
$132k–$165k/yr
Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provide…
Skills: Change Management, Transformation Strategy, CX Performance Metrics, Financial Acumen, Storytelling
United States · Remote OK
$165k–$210k/yr
Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provide…
Skills: Enterprise Account Management, Strategic Sales, AI Data Lifecycle Management, Generative AI, Data Annotation
Toronto, Ontario, Canada · Remote OK
$110k–$138k/yr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Lead Generation, Sales Development, Demand Generation, Outbound Prospecting, Funnel Optimization
Brazil · Hybrid
Lead DevOps Engineer, Site Reliability Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Can…
Skills: GCP, Terraform, Kubernetes, SRE, DevOps
United States · Remote OK
$165k–$210k/yr
Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provide…
Skills: Enterprise Account Management, Strategic Sales, AI Data Lifecycle Management, Generative AI, Data Annotation
Guatemala · Hybrid
Delivery Operations Manager, Koodo Digital Location: Guatemala / El Salvador Work style: Hybrid Modality: Full-time Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winni…
Skills: Jira Administration, Agile Facilitation, Project Coordination, Stakeholder Management, Capacity Planning
United States · Remote OK
$120k–$145k/yr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Product Management, CCaaS, Stakeholder Management, Roadmapping, Backlog Management
Ontario, Canada · Remote OK
$211k–$302k/yr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital agency and the digital division of TELUS, one of Canada’s largest telecommunications providers, we desig…
Skills: Platform Engineering, P&L Management, Cloud-Native Architecture, Business Development, Executive Communication
Ontario, Canada · Remote OK
$211k–$302k/yr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital agency and the digital division of TELUS, one of Canada’s largest telecommunications providers, we desig…
Skills: Data Engineering, AI Strategy, P&L Management, Executive Communication, Business Development
Guatemala City, Guatemala Department, Guatemala · Hybrid
L4 Full Stack Developer Location: Guatemala / El Salvador Work style: Hybrid Modality: Full-time Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product …
Skills: .NET, .NET Core, AI, System Design, Cloud Computing
Ontario, Canada · Remote OK
$100k–$108k/yr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Business Architecture, Enterprise Architecture, Solution Architecture, Transformation Leadership, Roadmapping
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The Senior Product Lead acts as a trusted advisor to clients, translating business requirements into actionable technical tasks and strategic roadmaps. They collaborate with cross-functional teams of designers and engineers to deliver high-quality digital products across multiple platforms.
Candidates need 5-7+ years of experience in product management or technical analysis with a deep understanding of iOS, Android, and Web platforms. Proficiency in Agile/Scrum ceremonies, WCAG accessibility standards, and technical documentation is required.
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Our Senior Product Lead is an integral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.
*The Boston office is not required to be in the office on Wednesdays
The Senior Product Lead is a highly autonomous role with numerous opportunities to substantially impact our teams, clients, and company. You’ll blend core concepts of product ownership from Agile methodologies with a holistic product strategy and account management approach, incorporating technical expertise. You’ll use your expertise to understand our client’s needs, translate business requirements into actionable tasks for our development team, and collaborate with a diverse team of designers, strategists, developers, and test engineers to bring the client’s vision to life.
Build strong, trusting relationships with key client stakeholders, gaining credibility as a "trusted advisor"
Lead client discussions around product vision and end-user needs
Elicit requirements and manage complex requirement backlogs that consider multiple platforms
Build a shared understanding of product requirements among all stakeholders (internal and external)
Drive a strategic product roadmap that considers business value, technical lift, dependencies, and time and budget constraints
Facilitate conversations around scope management and feature prioritization
Collaborate with product designers to create best-in-class user experiences that are feasible and within technical constraints
Run or assist in client journey mapping, user story mapping, and other product-oriented workshops
Lead technical discussions with engineers to help define system architecture and data flows to guide feature development
Effectively leverage analytics and metrics data points to drive informed decision-making and enhance product strategies
Analyze and interpret data to identify patterns, trends, and opportunities for product optimization and improved user experiences
Manage and document technical dependencies and API needs
Provide meaningful contributions to the promotion of best practices, skills development, and process improvement
Mentor other Product Leads, informally or formally
5-7+ years of experience in the software development industry as a Product Manager, Product Owner, Technical Business Analyst, Requirements Manager, or related position
Experience working with stakeholders to elicit and define requirements for multiple platforms: iOS, Android, Web, Backend technologies, etc.
Proven understanding of the differences in capabilities across iOS, Android, Web, and TV platforms
Firm grasp of accessibility standards (WCAG 2.1) and their integration into product development processes for enhanced inclusivity and compliance
Excellent interpersonal skills with the ability to communicate effectively with people of different roles and technical backgrounds
Experience in driving product vision, go-to-market strategy, and UI/UX discussions
Ability to quickly spin up on new technologies and understand constraints and platform-specific risks
Robust documentation and technical writing skills, with proficiency in using user stories, acceptance criteria, flow diagrams, API documentation, and other requirements documentation methods
Strong technical acumen with a deep understanding of product development processes from concept to product launch and frontend and backend technologies (i.e., web/native apps, APIs, databases)
Proven track record of facilitating scrum ceremonies (i.e., Stand-up, Refinement, Sprint planning, Retrospectives) to drive successful software development cycles
Demonstrated expertise in leading the kick-off of new features and designs, resulting in efficient project implementation and stakeholder satisfaction
Excellent user experience, intuition, and ability to develop empathy for users of your product
Experience as a mentor and leader who creates a safe environment where all ideas are welcomed and considered
Agency or consulting experience with a variety of clients and industries
An understanding of the differences in capabilities across iOS, Android, Web, and TV platforms
Experience with product research and strategy
Knowledge of UI/UX platforms and design thinking
Certified ScrumMaster and/or Certified Scrum Product Owner
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
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TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.
Offices: 510 West Georgia Street, Vancouver, British Columbia V6B 0M3, CA · 2251 S. Decatur Blvd., Las Vegas, Nevada 89102, US
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.
Offices: 510 West Georgia Street, Vancouver, British Columbia V6B 0M3, CA · 2251 S. Decatur Blvd., Las Vegas, Nevada 89102, US
