Charlottesville, Virginia, United States · Hybrid
$100k–$160k/yr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Project Management, Product Management, Agile Methodology, Software Development, AI Transformation
Guatemala City, Guatemala Department, Guatemala · Hybrid
Business Analyst, Training Transformation Location: Guatemala / El Salvador Work style: Hybrid Modality: Full-time Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winnin…
Skills: Data Analysis, KPI Measurement, Process Mapping, Reporting Infrastructure, Data Visualization
United States · Remote OK
Role: Principal Consultant - Education Cloud Architect Industry: Higher Education Summary TELUS Digital Salesforce Practice is seeking an experienced Education Cloud Architect to lead the design and delivery of transform…
Skills: Salesforce Education Cloud, Solution Architecture, Data Modeling, Integration Strategy, Stakeholder Management
San Salvador, San Salvador, El Salvador · Hybrid
Location: El Salvador/Guatemala Work style: Hybrid Job type: Full-Time (FTE) About the Role The Program Manager is the execution engine of the CXAI Ops Enablement team. Working within a defined strategy and vision set by…
Skills: Program Management, Project Management, Stakeholder Communication, Roadmap Execution, Governance Frameworks
United States · Remote OK
Role: Financial Services Cloud Architect Industry: Financial Services Summary TELUS Digital Salesforce Practice is seeking an experienced Financial Services Cloud Architect to lead the design and delivery of transformati…
Skills: Financial Services Cloud, Salesforce Architecture, Solution Design, Data Modeling, Stakeholder Management
United States · Remote OK
Role: Manufacturing, Distribution and Automotive Solution Architect Level: Principal Consultant What is the Role? Telus Digital, Salesforce Practice is looking for Solution Architects who will join the Manufacturing, Aut…
Skills: Salesforce, Enterprise Architecture, Solution Architecture, Cloud Computing, CRM
United States · Remote Solely
Role: Revenue Cloud Architect Lead Title: Principal Consultant What is the Role? Telus Digital, Salesforce practice is on the lookout for an experienced and driven Revenue Cloud Architect to join our Salesforce team. You…
Skills: Salesforce Revenue Cloud, CPQ, Billing, Solution Architecture, Enterprise Architecture
Guatemala · Remote Solely
Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provide…
Skills: Financial Planning, Financial Analysis, Budgeting, Forecasting, Financial Modeling
United States · Remote OK
$105k–$131k/yr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Robotics, Automation, AI/ML Engineering, Data Engineering, Workflow Orchestration
United States · Remote OK
$105k–$131k/yr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Robotics, Automation, AI/ML Engineering, Data Engineering, Workflow Orchestration
São Paulo, São Paulo, Brazil · Hybrid
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Product Management, Stakeholder Management, Agile Methodologies, Backlog Management, User Story Mapping
United States · Remote OK
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Project Management, Data Collection, Client Management, Operational Leadership, Logistics Management
United States · Remote OK
$128k–$160k/yr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Robotics, Embodied AI, Consulting, Data Collection, Field Deployment
United States · Remote OK
$141k–$176k/yr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Product Management, Robotics, Physical AI, Data Collection, Roadmap Planning
Sofia, Sofia-City, Bulgaria · Hybrid
$4k–$4k/mo
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Automation Engineering, Python, RPA, SQL, API Integration
San Salvador, San Salvador, El Salvador · Hybrid
Location: Guatemala / El Salvador Work style: Hybrid Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELU…
Skills: Test automation, JavaScript, TypeScript, Jest, Cypress
United States · Remote OK
$141k–$176k/yr
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Product Management, Robotics, Physical AI, Data Collection, Roadmap Planning
United States · Remote OK
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Project Management, Data Collection, Field Operations, Client Management, Operational Leadership
United Kingdom · Remote Solely
<p>The objective of this project is to collect a large and diverse dataset of current neutral selfies, head-pose captures, and historical facial images to support machine-learning research and facial recognition model tr…
Skills: Data Collection, Image Capture, Attention To Detail, Photography
Sofia, Sofia-City, Bulgaria · Hybrid
$4k–$4k/mo
Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications provid…
Skills: Python, RPA, UiPath, Automation Anywhere, Power Automate
Charlottesville, Virginia, United States • Hybrid
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Lead multidisciplinary squads to drive the discovery, ideation, and delivery of digital innovation solutions within CX Operations. Manage the POC-to-Pilot lifecycle while ensuring alignment with client objectives and company-wide initiatives.
Requires 7+ years of experience in software development project management within a client services environment. Candidates must demonstrate expertise in leading custom software projects and managing complex stakeholder relationships.
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Our Manager, Delivery - Forward Deployed Squads (CXAI), is an integral part of our CX Transformation team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days weekly. This role can be located in Charlottesville, VA, Columbus, OH, Boston, MA, or Durham, NC.
As a Manager, Delivery - Forward Deployed Squads within our CXAI practice, you'll lead forward-deployed squads partnering with specific accounts and verticals — primarily within TELUS Digital's BPO and External client space. You'll work closely with Solution Architects, Forward Deployed Engineers (AI Engineers, SWEs, and others), Product Researchers, Designers, and other key team members to ideate, discover, build, and implement digital innovation solutions within the CX Operations space for key accounts and verticals.
Your squad(s) will focus on the POC and Pilot stages, with the goal of identifying successful, scalable solutions — whether that means scaling within the account you're working in, or identifying a broader transformation solution that can extend to other CX clients or verticals globally.
Lead multidisciplinary squads — Solution Architects, Forward Deployed Engineers, Product Researchers, Designers, and other key team members — driving discovery, ideation, and delivery of digital innovation solutions within CX Operations
Work closely with CX Operations leadership on discovery and ideation, and with TELUS Digital program leadership to align and execute on program- and company-wide initiatives
Own the POC-to-Pilot lifecycle for your squad(s), with a clear focus on identifying solutions that are successful and scalable within the account, and potentially across other CX clients or verticals
Be accountable for ensuring your squad(s) stay focused on measurable solutions, partnering with key cross-functional teams within the transformation and operations org to track metrics and scaling opportunities
Lean on deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
Own weekly squad reporting, status decks, and related reporting cadences
Translate open-ended asks — from leadership, clients, or emerging needs — into a clear plan of action for your squad, without waiting for a fully scoped mandate
Leverage, where possible, existing software solutions — internal or external — that could solve for the problem space, or build on top of existing solutions rather than starting from scratch
Where applicable, leverage existing FueliX, TELUS Digital’s internal AI product suite, as a foundation to implement or build upon
Identify and implement services with third-party partner product solutions where they're the right fit
Encourage sustainable flow for your team while focusing on key client objectives
Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
Client travel as needed ~10% travel annually
Engage directly with clients, managing account details, project scope, and relationship
7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
Demonstrated empathy, experience, and confidence in managing software projects with complex scope and with multiple external/client executive stakeholders
An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs. client-side, bug management issues, etc.)
Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
A blend of business, user experience, and software project management acumen, with a mindset of motivating clients and 3rd party counterparts to be collaborative partners
Experience managing projects in which you mentor other product, development, design, and testing team members
Comfortable operating with ambiguity, driving digital transformation with AI in the absence of concrete SOWs or fully-defined product requirements — and able to build that same comfort in the squad you lead
Professional or personal experience utilizing AI tools
CX (Customer Experience) domain experience
AI transformation and innovation experience
Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
Participated in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
Certifications such as CSM, CSPO, PMP, SA, SPC, etc.
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.
Offices: 510 West Georgia Street, Vancouver, British Columbia V6B 0M3, CA · 2251 S. Decatur Blvd., Las Vegas, Nevada 89102, US
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.
Offices: 510 West Georgia Street, Vancouver, British Columbia V6B 0M3, CA · 2251 S. Decatur Blvd., Las Vegas, Nevada 89102, US
