Charlotte, North Carolina, United States · On-site
Entry level
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Charlotte, North Carolina, United States · On-site
Entry level
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
Entry level
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Charlotte, North Carolina, United States · On-site
Entry level
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Charlotte, North Carolina, United States · On-site
Entry level
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Charlotte, North Carolina, United States · On-site
Mid level
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
$60k–$80k/yr
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
Mid level
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Full-time
associate degree
Posted 35d ago
~40 hrs/week
Responsibilities
The Customer Care Center Specialist provides technical and professional support to customers regarding digital banking services and account information. They also serve as a communication point for security incidents and assist in training bank personnel on digital banking features.
Requirements
Candidates must have an associate degree in a computer or business-related field or equivalent experience, along with at least one year of direct customer service experience. Proficiency in consumer technologies, common desktop applications, and strong verbal communication skills are required.
Full job description
Job Summary
The Customer Care Center Specialist (“CCC Specialist) provides technical, general, and professional support to internal and external customers. The CCC Specialist is involved in daily operations of all Electronic Services used by our Personal customers including Automated Telephone Banking, Retail Online Banking, Mobile Banking, Debit Card support and providing Deposit/Loan Account information.
Key Responsibilities / Essential Functions
Promotes the growth and prosperity of the Bank by professionally serving the needs of customers with a focus on top-quality customer service.
Responsible for giving appropriate directions to customers regarding support issues.
Provide technical and professional support to customers in a friendly and efficient manner.
Work with Customer Care Center supervisors and other key personnel to monitor and guarantee the smooth functioning of the Digital Banking systems.
In coordination with the Bank’s Training Department, the CCC Specialist provides assistance in training bank personnel on the features and advantages of online banking.
Preparing reports for any downtime and detailing root causes.
Serve as a communication point, both to receive reports of security incidents from customers and to disseminate vital information to the bank’s Information Security Officer about security incidents.
Maintain confidentiality and security of sensitive information. Special projects or duties as assigned by Supervisor.
Job Requirements
Education:
Associates degree in computer or business-related field or equivalent work experience.
Required:
1-year of experience in direct client/customer service.
Demonstrated proficiency in consumer technologies and common desktop applications.
Able to provide an excellent customer service experience with strong verbal skills, ability to relate to all personalities and be solution-oriented.
Strong understanding of Digital Banking systems, including internet browsers and Smartphone technologies.
Professional and effective communication skills and interpersonal skills.
Must be able to assist system users in problem identification and resolution.
Analytical and sound decision-making skills are necessary.
Comfortable working in a team environment.
General business use of personal computer applications including Microsoft Word, Excel and Internet Explorer.
About HomeTrust Bank
HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, and Tennessee. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization.
Work Environment, Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.
This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
The employee will frequently communicate and must be able to exchange accurate information with others.
The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.
DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.
At HomeTrust Bank, we pride ourselves on being a regional, community-focused institution offering full-service consumer and commercial banking.
Our team of experienced local bankers is dedicated to understanding your business needs and crafting innovative solutions to help you grow. Whether you need the basics like personal checking and savings, or more advanced business services like Commercial Lending and Treasury Management, our personalized approach ensures that you receive expert advice tailored to your specific needs.
Our commitment to community-focused banking is clear: as a Forbes Top 100 bank in America and an S&P Top 50 Community Bank with assets between $3B and $10B. This recognition reflects the dedication and expertise of their team of experienced local bankers who prioritize understanding their clients' needs and providing tailored solutions for both personal and commercial banking.
At the heart of all of this are our outstanding employees who make these awards possible. HomeTrust is certified as a Most Loved Workplace based on the Love of Workplace Index™ which surveyed HomeTrust employees on various elements around employee satisfaction and sentiment including the level of respect, collaboration, support, and sense of belonging they feel inside the company.
HomeTrust Bancshares, Inc. is the holding company for HomeTrust Bank. As of March 31, 2026, the Company had assets of $4.4 billion. The Bank, founded in 1926, is a North Carolina state chartered, community-focused financial institution committed to providing value added relationship banking through over 30 locations as well as online/mobile channels. Locations include: Georgia (Greater Atlanta), North Carolina (Asheville metropolitan area, the "Piedmont" region, Charlotte, and Raleigh/Cary), Upstate South Carolina (Greenville), East Tennessee (Kingsport/Johnson City, Knoxville, and Morristown) and Southwest Virginia (Roanoke Valley).
Member FDIC | Equal Housing Lender
Offices: 10 Woodfin St, Asheville, North Carolina 28801, US · 140 Airport Rd, Arden, North Carolina 28704, US · 6501 Kingston Pike, Knoxville, Tennessee 37919, US · 2820 Brambleton Ave SW, Roanoke, Virginia 24015, US · 422 Broad St, Kingsport, TN 37660, US