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Full-time
high school
Posted 25d ago
~40 hrs/week
Responsibilities
The Service Coordinator is responsible for scheduling, directing, and monitoring service work orders to ensure high customer satisfaction. Key duties include managing work-in-process levels, communicating with customers regarding repairs, and coordinating with the parts department.
Requirements
Candidates must have a high school diploma and 1-2 years of customer service experience in a similar industry. Proficiency in Microsoft Office and a valid driver's license are required.
Full job description
Join the Carolina Cat Team
As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.
Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.
We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.
Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.
Summary
The Service Coordinator 1 is responsible for scheduling, directing, and monitoring of service work orders while maintaining a high level of customer satisfaction.
Essential Functions
Works with Supervisor and Safety Department to ensure and monitor the Service departments’ compliance with all safety and contamination control guidelines.
Effectively manages Work in Process levels for the department
Communicates with the customer regarding scheduling, quoting, and repairing of equipment
Process technician labor hours through various time collection systems and in Service Link.
Issue Purchase Orders to vendors
Manages Concur Expense Accounts
Works seamless with the Parts Departments to provide the best Product Support available to our customers.
Effectively support and communicate with parts and service department associates.
Promptly, at start of shift, review work schedule, check equipment and supplies required to perform the work scheduled, and prepare for operations
Monitors warranty repairs and reviews product improvement and support programs to ensure accuracy.
Assign or perform general housekeeping duties as needed
Other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.
Education and/or Experience
Earned a High School Diploma
1-2 years of customer service experience in similar industry
Strong organizational skills
Critical thinking and problem-solving skills
Adaptable to the everchanging business demand
Ability to multitask
Positively engaged employee
Adheres to and promotes company values and actions
Able to operate in an environment with minimal supervision
Computer Skills
Proficient in Microsoft Office products (Word, Excel, Adobe, Outlook, and PowerPoint)
Certificates, Licenses, Registrations
Valid driver’s license
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Workplace Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.
We are an Equal Opportunity Employer
We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
Full-service Cat® dealer serving Western NC since 1926.
Industry
Machinery Manufacturing
Company size
1,001-5,000 employees
Founded
1926
Headquarters
Charlotte, North Carolina
LinkedIn followers
20,314
Since 1926, Carolina Cat has been committed to serving the needs of its customers by providing superior parts, service, and sales for construction equipment and power generation. As a proud member of the Caterpillar dealer network, Carolina Cat operates 11 locations throughout western North Carolina serving a wide range of industries, including Agriculture, Construction, Data Centers, Financial Services, Forestry, Government, Healthcare, Landfills, Landscaping, Manufacturing, Paving, Quarries & Aggregates, and Waste.
For 100 years, Carolina Cat has remained family-owned and value-driven. Carolina Cat is committed to integrity, reliability, and long-term partnerships, bringing our best every day to help our customers succeed.
Carolina Cat is a member of the Weisiger Group of brands.
Offices: 9000 Statesville Road, Charlotte, North Carolina 28269, US · 2211 Morgan Mill Road, Monroe, NC 28110, US · 40 Interstate Boulevard, Asheville, NC 28806, US · 6215 Swiggett Road, Greensboro, NC 27409, US · 1201 Highway 70 East, Hickory, North Carolina 28658, US
ConstructionForestryPavingLandscapingMiningWasteGovernmentalAgricultureOn-Highway Truckingand Power Generation