Charlotte, North Carolina, United States · On-site
$17/hr–$19/hr
Because Communities Deserve Better! At Community Association Management, we believe that every resident interaction is a chance to make things better. Our WHY is to creatively find solutions and overcome challenges so th…
Skills: Customer Service, Active Listening, De-escalation, Time Management, Organization
Charlotte, North Carolina, United States · On-site
Because Communities Deserve Better! At Community Association Management, we believe communities thrive when communication is clear, consistent, and meaningful. Our mission is simple: To creatively find solutions and over…
Skills: Email Marketing, CRM Management, Content Writing, Campaign Coordination, Brand Management
Charlotte, North Carolina, United States · On-site
Because Communities Deserve Better! At Community Association Management, we know our people are our most valuable asset. That’s why our WHY — to creatively find solutions and overcome challenges so we can work together t…
Skills: Payroll Processing, Benefits Enrollment, Employee Onboarding, Recruiting, Document Management
Charlotte, North Carolina, United States · On-site
Because Communities Deserve Better! At Community Association Management, we believe that strong relationships, clear communication, and proactive support are the foundation of every thriving community. Our WHY is to crea…
Skills: Administrative Coordination, Board Communication, Compliance Monitoring, Financial Tracking, Vendor Management
Charlotte, North Carolina, United States • On-site
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Serve as the primary point of contact for residents by resolving inquiries via phone, email, and chat. Manage account history, process payments, and coordinate with internal teams to ensure timely issue resolution.
Requires at least one year of office-based customer service experience with strong communication and multitasking abilities. Background in property management, HOA, or real estate is preferred.
At Community Association Management, we believe that every resident
interaction is a chance to make things better. Our WHY is to
creatively find solutions and overcome challenges so that we can work
together to advance the common cause. As a Resident Services Advisor,
you are the voice of our company — resolving concerns, answering
questions, and building trust, one conversation at a time.
The Resident Services Advisor is the first point of contact for
residents across the communities we manage. You’ll support them
through multiple communication channels, address account questions,
and ensure that every interaction reflects our commitment to clarity,
professionalism, and service excellence.
Respond promptly and
courteously to resident inquiries via phone, email, and
chat.
Resolve resident concerns by researching
account history, processing payments, and managing technical or
policy-related questions.
Document all homeowner interactions and
create support tickets for follow-up needs.
Assist with password resets,
document navigation, and payment processing guidance.
Coordinate with
internal teams to ensure timely issue resolution.
Assist closing
attorneys with processes related to community
transitions.
Provide consistent support in line with
our service standards.
Minimum of 1 year of
customer service experience in an office environment.
Background in
property management, HOA, legal, or real estate is a
plus.
Excellent communication and active
listening skills.
Ability to handle high call volumes and
de-escalate concerns calmly and professionally.
Strong typing,
organization, and time management skills.
Comfortable navigating
multiple systems simultaneously.
Full-time, 40 hours per
week (Monday–Friday).
Shifts may vary between 8:00 AM and 6:00
PM.
Sedentary role with extended headset
use.
If you thrive in a people-first, service-focused role and want to
be part of a team that values transparency and trust, we welcome
your passion for problem-solving and communication.
Community Association Management (CAM) is a full service management company that specializes in HOA management services and has been serving communities throughout Northern California since 1989. A proud member of the California Association of Community Managers (CACM), the Executive Council of Homeowners (ECHO), and the Community Associations Institute (CAI), CAM specializes in all aspects of community management: administrative, maintenance, and financial/accounting. We are a team of highly skilled professionals with expertise in HOA Management. Our highly trained staff includes certified property managers with extensive years of experience in the industry, full time accounting personnel, an escrow coordinator, and a collections liaison with management experience. We are a technology focused firm and utilize advanced TOPS software to help us achieve highly efficient and effective management of our communities. At CAM, we understand the challenges of serving as a board of director to control costs, increase property values, and reduce the time commitment of the community volunteers. Our experienced and certified property managers can help you meet your community’s goals while reducing management costs and saving you time and money. CAM helps by sharing best practice information (based on our years of experience) to ensure you stay a step ahead. By understanding your needs and goals, we can help you guide your Association toward positive results. With CAM, you’ll find that we genuinely care about you and your Community! In an industry where people make a difference, we provide a personal touch to homeowners and board members alike- which has allowed us to build positive relationships and make a difference for the more than 70 communities that we manage.
Offices: 6088 Sunol Blvd. Suite 100, Pleasanton, CA 94566, US
Community Association Management (CAM) is a full service management company that specializes in HOA management services and has been serving communities throughout Northern California since 1989. A proud member of the California Association of Community Managers (CACM), the Executive Council of Homeowners (ECHO), and the Community Associations Institute (CAI), CAM specializes in all aspects of community management: administrative, maintenance, and financial/accounting. We are a team of highly skilled professionals with expertise in HOA Management. Our highly trained staff includes certified property managers with extensive years of experience in the industry, full time accounting personnel, an escrow coordinator, and a collections liaison with management experience. We are a technology focused firm and utilize advanced TOPS software to help us achieve highly efficient and effective management of our communities. At CAM, we understand the challenges of serving as a board of director to control costs, increase property values, and reduce the time commitment of the community volunteers. Our experienced and certified property managers can help you meet your community’s goals while reducing management costs and saving you time and money. CAM helps by sharing best practice information (based on our years of experience) to ensure you stay a step ahead. By understanding your needs and goals, we can help you guide your Association toward positive results. With CAM, you’ll find that we genuinely care about you and your Community! In an industry where people make a difference, we provide a personal touch to homeowners and board members alike- which has allowed us to build positive relationships and make a difference for the more than 70 communities that we manage.
Offices: 6088 Sunol Blvd. Suite 100, Pleasanton, CA 94566, US
