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Full-time
postgraduate degree
Medical Insurance, Dental Insurance, Vision Insurance, Base Life Insurance, Supplemental Life Insurance, Short-Term Disability
Posted 13d ago
~40 hrs/week
Responsibilities
Manage non-priority personal injury client files from assignment through disbursement, overseeing case managers and the medical records department. Conduct attorney reviews, handle settlement appointments, and collaborate with litigation attorneys to determine case progression.
Requirements
Requires a Juris Doctor from an ABA accredited law school and active membership in the NC State Bar, with at least 2 years of personal injury practice experience. Strong leadership skills and proficiency in CRM software like Litify are highly preferred.
Full job description
Description
Join us in the fight for what’s right!
DeMayo Law is seeking an experienced Personal Injury Attorney to be responsible for managing all non-priority client files from assignment date throughout treatment process and until disbursement.
Responsibilities
Client Service
Assign cases to Case Managers.
Conduct attorney reviews of all non-priority cases to monitor cases for coverage/liability issues, ensure clients are treating, medical management, spot over-treatment, monitor customer service aspect of case, make sure clients are released in a timely manner, etc.
Monitor & manage departmental standards in terms of client contact percentage & checklist items.
Communicate with clients to promote world class client service and to also help medically manage cases.
Handle escalated calls that require attorney communication.
Supervise Case Management Supervisor to ensure he/she carries out his/her duties.
Attend and participate in weekly pre-litigation conferences with litigation attorney to determine whether to present top offers to clients or consider for possible litigation.
Review all client surveys & discuss items that need to be addressed with Case Management Supervisor.
Perform annual review of Case Management Supervisor; assist with annual reviews for Case Management team members.
Manage employee issues that may arise in collaboration with the firm HR Director.
Communicate with all external persons as needed, to facilitate moving case forward.
Answer questions from Case Managers & Case Management Supervisor to help move cases forward.
Process loan request/documents.
Medical Records
Oversee all aspects of the medical records department.
Monitor case flow and ensure files are A/S reviewed in a timely manner.
Review files to determine if clients are released or should be released, in an effort to get files A/S’d and out to insurance company.
Address questions from Medical Records Supervisor as well as from other members of medical records department.
Oversee department to ensure all metrics are satisfied.
Review files to determine whether treatment is related to auto accident-induced injuries.
Find solutions when medical records staff are having difficulty getting medical records.
Settlement
Perform settlement appointments regularly.
Handle all withdrawal and terminations of the pre-litigation department.
Strategize for ways to improve value of cases for client benefits.
Improve time-on-desk metrics as they relate to CSS and Medical Records departments.
Review all new non-priority cases for Statute of Limitations and adjust Litify accordingly.
Utilize the dashboard reports to analyze files ready to A/S.
Review Settlement Memo’s after negotiations are complete for accuracy.
Answer questions from other attorneys and team members regarding settlements.
Review releases.
Handle all conversations with adjusters, regarding issues, post-settlement.
Ensure the DLAW method of asking for referrals is employed during each disbursement.
Qualifications
Juris Doctor from an ABA accredited law school
Admission in good standing to NC State Bar; admission to SC State Bar a plus
Minimum of 2 years of personal injury practice experience required
Must have passion for client service and building a world-class operation
Ability to build strong relationships, manage multiple priorities and lead others
Supervisory experience highly preferred
Ability to multi-task while maintaining high attention to detail
Excellent analytical, oral and written communication skills and attention to detail
Ability to work independently in a fast-paced, high-volume practice
Demonstrate the highest level of personal integrity, client confidentiality & adherence to ethical standards
Knowledge of Microsoft Windows/Office and ability to learn and use various software programs
Experience using Litify or other CRM software preferred
Bilingual (Spanish) a plus
Benefits
Competitive salary
Medical, dental, and vision insurance
Base life insurance paid by the firm plus supplemental option
Short and long-term disability paid by the firm
401(k) with match
PTO, plus holidays and paid volunteer time off
Education and gym reimbursement
Equal Opportunity Statement DeMayo Law Offices is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, national origin, sex, age, disability status, genetic information, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.
Related keywords
Personal Injury LawJuris DoctorNC State BarSC State BarLitifyCRMCase ManagementMedical RecordsSettlement MemoStatute Of LimitationsPre-litigationClient ServiceLegal EthicsDisbursementMedical Management
When you've been hurt and need help...Depend on DeMayo!
Industry
Law Practice
Company size
51-200 employees
Founded
1992
Headquarters
Charlotte, North Carolina
LinkedIn followers
2,498
Mr. Michael A. DeMayo is the CEO and founder of DeMayo Law Offices, L.L.P. (a/k/a, Law Offices of Michael A. DeMayo, L.L.P). Since founding the law firm in Charlotte, North Carolina over thirty years ago, Mr. DeMayo and his dedicated team of experienced attorneys and staff have grown to over 120 legal professionals, including 15 experienced personal injury lawyers with over 345 years of combined legal experience. This experienced team has helped over 125,000 individual clients and their families across the United States recover over $1,000,000,000.00 (One Billion Dollars) in verdicts and settlements for their cases. The firm has three additional office locations in Hickory and Monroe North Carolina, and another in Columbia, South Carolina. In addition, the firm maintains established co-counsel and collaborative relationships with over 50 national and regional law firms across the country allowing us to assist individuals with their personal injury and wrongful death needs in almost every jurisdiction of the continental United States.
Mr. DeMayo has assembled an experienced and knowledgeable team that provides aggressive advocacy with a long history of results and accomplishments. The firm represents all types of Personal Injury and Wrongful Death cases including: Automobile Accidents, Tractor Trailer Accidents, Motorcycle Accidents, Catastrophic Injury Cases, Traumatic Brain Injury Cases, Workers Compensation Cases, and Mass Torts and Product Liability Cases. The firm’s personal injury lawyers are licensed to represent seriously injured residents of North Carolina, South Carolina, Virginia and Nebraska. The firm maintains referral and/or of counsel relationships with attorneys licensed in almost every state of the country.
We are looking for qualified, dedicated, ethical, and dependable professionals with experience in the legal field to join our growing team. Check out our current job opportunities:
Offices: 1211 E. Morehead St., Charlotte, North Carolina 28204, US · 1090 Lenoir-Rhyne Blvd., SE, Hickory, North Carolina 28602, US · 406 S. Sutherland Ave., Monroe, North Carolina 28112, US