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Skills: Unified Communications, VTC Systems, Cisco CCNP Collaboration, AV Systems, Digital Signage
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Full-time
bachelor degree, postgraduate degree
Posted 27d ago
~40 hrs/week
Responsibilities
Lead UC field support operations in the Southeast region, providing Tier I and II support for VTC rooms, digital signage, and UC endpoints. Coordinate regional equipment deployments and mentor junior field support engineers.
Requirements
Requires a Bachelor's degree, Public Trust clearance, and over 7 years of UC experience with a Cisco CCNP Collaboration certification. Candidates should have at least 3 years of experience in a senior or team lead role.
Full job description
Lead UC field support operations for client locations in the Southeast region. Provide Tier I and Tier II technical support for UC services at Orlando field office and regional client sites.
Support 600+ VTC rooms including setup, configuration, troubleshooting, and user training.
Manage digital signage deployments and ongoing support (250 players across enterprise).
Coordinate and lead regional UC equipment deployments and installations.
Provide hands-on technical support for conference room AV systems, displays, projections, microphones.
Support VTC bridge sessions (Point-to-Point, Webex, PEXIP/CVI to Teams).
Manage secure telephone installations and support (<100 secure phones enterprise-wide).
Respond to UC incidents and service requests with timely resolution.
Coordinate with vendors and contractors for UC equipment installation and maintenance.
Mentor and provide technical guidance to UC Field Support Engineers.
Travel to client sites within Southeast region as needed for on-site support.
Participate in on-call rotation for after-hours UC support.
Document UC issues, resolutions, and lessons learned in knowledge base.
Support asset management and inventory tracking for UC equipment.
Provide user training and orientation for UC systems and equipment.
Minimum Qualifications
Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master’s Degree preferred.
7+ years of UC experience with Cisco CCNP Collaboration (or higher).
3+ years team lead or senior engineer experience
Public Trust clearance
Other Job Specific Skills
Experience in leading large deployments and migrations, providing Tier 3 escalation support, developing standards and automation, VTC, digital signage, paging, telecom, LAN, SIP, ISDN, ePRI/PRI/POTS, unicast/multicast, local exchange carriers, IP-PBX, QoS, and related protocols across large, geographically dispersed networks.
Hands-on experience with VTC systems, conference room AV, telephony endpoints.
Experience supporting multiple sites and regional operations.
Microsoft Teams or Avaya support certifications desired.
ITIL Foundation (preferred).
Qualifications
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
ASM Research, an Accenture Federal Services Company, is an information solutions integrator and a leading provider of innovative technology solutions and advanced analytical services for the Federal government. Headquartered in Fairfax, Virginia, ASM has over 30 years of experience providing application, software, system, network, database, and reporting solutions. Our extraordinary commitment and unique insight into clients’ information technology (IT), program management, security, healthcare / medical management, education and training management consistently produce extraordinary results.
We are always seeking quality individuals to join our team. We offer an employee-friendly work environment, outstanding benefits, and a level of stability rarely found in the government contracting world. We have ongoing needs for Web Applications Developers (ASP.Net), SharePoint Developers, Cyber Security Analysts, QA Analysts, Helpdesk Analysts and Oracle DBAs. You can see a full list of our current openings at http://asmr.com/Opportunities.aspx or send your resume to [email protected]. You can also connect with our corporate recruiter, Chris Gibbons, http://www.linkedin.com/pub/chris-gibbons/0/635/213 or Erik Thompson, https://www.linkedin.com/in/erikthompsonitt.
Privacy Policy: https://www.asmr.com/privacy-policy/
Offices: 4050 Legato Road, Suite 1100, Fairfax, Virginia 22033, US · 1777 NE Loop 410, Suite 200, San Antonio, Texas 78217, US
Information TechnologySoftware DevelopmentHelp Desk SupportApplication DevelopmentInformation AssuranceDefense ContractingSystems IntegrationCyber Securityand Healthcare Informatics and TechnologyInformation Technology
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