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Own the success and adoption motion for the Commercial client tier using a scaled, digital-first model to drive retention and growth. Create instructional, marketing, and video assets to enable clients and the broader Client Success organization.
Requires experience in Client Success or Customer Education with a proven ability to manage high-volume account books and create digital content. Proficiency with AI tools and a builder mindset for creating scalable client resources are essential.
Work Location: US (NYC - Hybrid)
Reports to: Managing Director, Head of Client Success
RapidRatings sets the standard for financial health transparency between business partners, transforming the way the world's leading companies manage enterprise and financial risk. We provide the most sophisticated, accurate, and actionable analysis of public and private companies in over 140 countries worldwide. Our commitment to accuracy and financial health transparency has earned us a reputation as a trusted partner among the world's leading Fortune 500 companies and financial institutions. We enable companies to build resilient supply chains and profitable customer relationships with financial health analytics that are as easy to use as they are powerful.
The Digital Client Success Manager owns the success motion for RapidRatings' Commercial client tier, partnering with the Commercial Account Manager to drive retention, adoption, and growth across a large book of accounts. This is a scaled, digital-first role built on programmatic onboarding, proactive health monitoring, and campaign-driven engagement that delivers measurable value to clients efficiently and at volume. A strong scaled motion depends on clear, engaging content, and this role pairs frontline client ownership with the creation of instructional, marketing, video, and product positioning assets that bring the client experience to life. This includes Customer Academy modules, adoption campaigns, self-serve resources, short-form enablement videos, webinars, and value-focused product messaging. These assets will support Commercial clients directly while also strengthening how the broader Client Success organization engages its accounts. This is a builder role for someone equally comfortable guiding a client's adoption journey, designing a learning module, creating client-facing content, and using modern digital and AI tools to scale impact.
.Essential Duties and Responsibilities
Key Competencies
The ideal candidate brings a strong blend of client relationship skills, content creation ability, digital fluency, and operational discipline. They should be energized by a role that spans Client Success, Account Management, Customer Education, and Marketing rather than a single narrow lane.
Required
Preferred
Salary: $90,000-120,000 based on experience, qualifications, & internal equity, plus bonus
Why join RapidRatings?
Here at RapidRatings we foster an environment where employees feel recognized for their contributions, appreciated for their individuality, and empowered to do their best. We know that bringing together employees with diverse backgrounds, perspectives, and experiences sparks innovation, promotes better decision making and yields the creative problem solving that is critical to our long-term success. We offer an attractive compensation and incentive program, benefits package, flexible work environment, unlimited self-managed PTO, continuous education and learning and much more. With us, you are not just a number – we value people who are working hard and strive to make a real difference. Join our team to be a part of an industry-changing company and drive your career in the right direction.
Would you like to know more about us and RapidRatings?
Head over to our website: https://www.rapidratings.com/
The standard for financial health transparency between business partners.
RapidRatings® sets the standard for financial health transparency between business partners, transforming the way the world’s leading companies manage enterprise and financial risk. RapidRatings provides the most sophisticated analysis of the financial health of public and private companies in over 140 countries worldwide. The company’s predictive analytics provide insights into how suppliers, vendors, and other third parties are likely to perform. For more information, visit rapidratings.com.
Offices: 86 Chambers Street, Suite 701, New York, NY 10007, US · 7-9 Dame Court, Dublin 2, County Dublin 2, IE
Based on 6106 listings with disclosed salaries, most software jobs in New York pay between $109k–$240k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 7,592 open software positions in New York listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include JPMorganChase, Amazon, New York City Housing Authority (NYCHA), Capgemini, MicroStrategy (now Strategy - Old Page), among others. Browse the listings above to see every active employer.
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