Copenhagen, Capital Region of Denmark, Denmark · Hybrid
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Customer Success, Account Management, Enterprise SaaS, Strategic Planning, Executive Presence
New York, New York, United States · Hybrid
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Product management, Data analysis, AI technology, Healthcare information, Strategic planning
Copenhagen, Capital Region of Denmark, Denmark · On-site
$800k–$1000k/yr
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Product management, Clinical research, Health data, Data products, Roadmap development
United States · Remote Solely
$115k–$135k/yr
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Customer success, Account management, Strategic planning, Stakeholder management, Project management
New York, New York, United States · Hybrid
$150k–$175k/yr
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Strategic HR, Leadership Coaching, Organizational Design, Employee Relations, Performance Management
United States · Remote Solely
$100k–$125k/yr
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Talent sourcing, Technical recruiting, Boolean search, LinkedIn Recruiter, GitHub
India · Remote OK
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Spark, Python, SQL, Kubernetes, Elasticsearch
India · Remote OK
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Python, NodeJS, ElasticSearch, Knowledge Graph, Data Engineering
New York, New York, United States · Hybrid
$115k–$135k/yr
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Account Management, B2B Enterprise Sales, Medical Affairs Workflow, KOL Engagement, Value-Based Selling
Copenhagen, Capital Region of Denmark, Denmark · On-site
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Account Management, B2B Enterprise Sales, Clinical Operations, Site Selection, Feasibility Planning
New York, New York, United States · Hybrid
$115k–$135k/yr
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Account Management, B2B Enterprise Sales, Medical Affairs Workflow, KOL Engagement, Value-Based Selling
India · Remote OK
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Customer Support, Ticketing Systems, Zendesk, Jira, Salesforce
Copenhagen, Capital Region of Denmark, Denmark · Remote OK
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Product Management, Stakeholder Management, Clinical Data Analysis, Roadmap Execution, Data Product Development
New York, New York, United States · Hybrid
$170k–$190k/yr
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Backend Engineering, Distributed Systems, System Architecture, Python, API Design
New York, New York, United States · Remote OK
$135k–$155k/yr
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Product Operations, Technical Program Management, Jira Configuration, Scrum Methodology, Dependency Mapping
New York, New York, United States · Hybrid
$140k–$175k/yr
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Product Management, Medical Affairs, HCP Intelligence, User Research, Data Analysis
New York, New York, United States · Hybrid
$175k–$220k/yr
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Product Strategy, People Management, Clinical Domain Expertise, B2B Product Management, Roadmap Planning
Hyderabad, Telangana, India · Remote OK
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Data Collection, Data Interpretation, Secondary Research, Excel, Google Sheets
New York, New York, United States · Hybrid
$110k–$130k/yr
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Sales Enablement, Sales Coaching, Deal Strategy, Pipeline Management, Training Development
United States · Remote OK
$145k–$170k/yr
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds…
Skills: Data Integration, Field Mapping, Data Quality Assessment, Requirement Gathering, SQL
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The Senior Customer Success Manager will serve as a strategic advisor to enterprise clients, owning the end-to-end relationship to drive adoption, retention, and growth. They will lead executive business reviews, manage complex account initiatives, and act as the voice of the customer to internal product and engineering teams.
Candidates must have 5+ years of experience in Customer Success or Account Management within an enterprise B2B SaaS environment. Strong project management skills and experience managing high-ARR accounts are required, with preference given to those with a background in Life Sciences.
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us.
H1’s Customer Success team is focused on building deep, trusted relationships with existing customers to ensure they successfully implement the H1 platform, drive sustained engagement, and realize measurable business value from our solutions.
WHAT YOU'LL DO AT H1
The primary objective of the Senior Customer Success Manager is to serve as a strategic, trusted advisor to a portfolio of H1’s largest and most complex customers. This role is based in our Copenhagen office and follows a hybrid work schedule. You will own the customer relationship end-to-end, partnering closely with senior client stakeholders to drive adoption, value realization, retention, and growth.
This role is designed for a highly autonomous, senior-level CSM who can independently manage complex accounts, lead executive-level conversations, and proactively identify opportunities to expand and deepen client partnerships.
You will:
- Serve as the primary strategic point of contact for assigned enterprise and strategic accounts, ensuring alignment on objectives, outcomes, and long-term success.
- Build strong relationships with senior and executive-level stakeholders, positioning H1 as a critical partner in achieving their organizational goals.
- Own and drive account strategy, including implementation and adoption plans, success metrics, renewal readiness, and expansion opportunities.
- Lead regular executive business reviews, clearly articulating performance against KPIs, ROI, and strategic impact.
- Proactively identify risks and opportunities across your portfolio, taking early action to mitigate churn and drive growth.
- Navigate and manage multiple complex initiatives across various business units within client organizations.
- Design and deliver tailored enablement and training sessions that align H1’s capabilities with client use cases and workflows.
- Take a “teach-to-fish” approach, empowering customers with scalable, self-service capabilities while providing hands-on guidance when needed.
- Analyze usage data, performance metrics, and customer feedback to identify trends, gaps, and optimization opportunities.
- Strategically lead and de-escalate critical client situations, partnering with internal stakeholders to drive timely resolution.
- Partner with customers to understand their business needs and document requirements.
- Serve as the voice of the customer internally, providing structured feedback to product, engineering, and leadership teams to inform roadmap and prioritization.
- Collaborate cross-functionally with Product, Engineering, Sales, and Support to ensure a seamless customer experience across the full lifecycle.
- Consistently drive improvements in MAUs, NPS, CSAT, retention, and ARR across your book of business.
ABOUT YOU
We’re looking for a Senior Customer Success Manager who is passionate about delivering measurable value to enterprise customers at scale. You bring a strategic mindset, strong executive presence, and the ability to balance deep problem-solving with long-term relationship management. You thrive in fast-paced environments and take pride in owning outcomes for your customers.
- You are comfortable operating both strategically and tactically, diving into details while maintaining a high-level view of account health and growth.
- You are a confident communicator and presenter, able to lead executive discussions and influence decision-making.
- You have a proven track record of managing complex, high-value accounts and driving measurable business outcomes.
- You are proactive, organized, and able to manage ambiguity with confidence.
REQUIREMENTS
- 5+ years of experience in Customer Success, Account Management, or Client Services within an Enterprise or Strategic B2B SaaS environment.
- Demonstrated experience owning complex, high-ARR accounts with senior stakeholder engagement.
- Strong project management experience across multi-threaded, high-priority initiatives.
- Experience working in or with Life Sciences organizations strongly preferred; Medical Affairs or Clinical experience is a plus.
- Proven ability to manage renewals, mitigate risk, and identify expansion opportunities.
- Competitive salary + equity (RSUs)
- 5 weeks paid vacation + company-wide wellness days
- Pension with employer match
- Health, mobile phone & home office stipends
- A culture built on hygge — low hierarchy, high trust, and real autonomy over your work
- Monthly team social (søbar)
- Direct embed with one of the world's top 20 pharmaceutical companies, working on a global initiative with real impact on how clinical research gets done
- Exposure to H1's broader life sciences client network across biotech, pharma, and digital health
H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
H1 is the connecting force for global HCP, clinical, scientific and research information.
H1 is on a mission to connect the world with the right doctors. H1’s AI-powered platform leverages a continuously learning Doctor Graph to identify and engage the right doctor for the critical needs in healthcare. It is built on one of the world’s largest and most comprehensive global datasets of healthcare professionals. By combining deep healthcare data with agentic AI workflows, H1 powers clinical research, medical exchange, patients finding doctors, health plan network analytics, and a system of record for provider data, helping create a healthier future for all. Learn more at h1.co.
Offices: 373 Park Ave S, 4th Floor, New York, NY 10016, US
H1 is the connecting force for global HCP, clinical, scientific and research information.
H1 is on a mission to connect the world with the right doctors. H1’s AI-powered platform leverages a continuously learning Doctor Graph to identify and engage the right doctor for the critical needs in healthcare. It is built on one of the world’s largest and most comprehensive global datasets of healthcare professionals. By combining deep healthcare data with agentic AI workflows, H1 powers clinical research, medical exchange, patients finding doctors, health plan network analytics, and a system of record for provider data, helping create a healthier future for all. Learn more at h1.co.
Offices: 373 Park Ave S, 4th Floor, New York, NY 10016, US
