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Lead division-wide strategic initiatives and operational planning within the MassHealth Chief Operating Office. Coordinate stakeholders and manage high-impact special projects while handling internal and external communications.
Requires at least six years of professional administrative or managerial experience, with at least two years in a supervisory capacity. Preferred qualifications include project management expertise and strong communication and analytical skills.
MassHealth is seeking qualified applicants for the position of Director of Special Projects, MassHealth Operations. The role plays a key leadership role within the MassHealth Chief Operating Office (COO) Division, supporting division-wide strategic initiatives, operational planning, and cross-functional project execution. This position works closely with the Chief Operating Officer and senior leadership to advance key priorities, coordinate stakeholders, manage special projects, and ensure momentum on high-impact operational initiatives. The Director also supports internal and external communications, develops briefing materials and presentations, leads meetings, and represents the COO in discussions with partners, state and federal agencies, vendors, and other stakeholders
Duties and Responsibilities (these duties are a general summary and not all inclusive):
Provide thoughtful leadership, direction and execution for cross-functional, division-wide strategic projects or special initiatives; convene key stakeholders and help drive decisions and/or successful execution; identify opportunities to engage with other agencies/external stakeholders and cultivate collaborative processes.
Manage internal and external communications: directing development and/or draft materials for external communication including reports, decks, talking points, and presentations, in collaboration with other COO Division colleagues.
Support special projects, time sensitive requests from leadership, and provide general support and back up to the COO leadership team as directed.
Develop annual COO Operating plan and monitor operating plan objectives to ensure goals are achieved.
Represent the COO in meetings with state and federal agencies, vendors, trade associations, and other providers. Partner with the COO and other members of leadership in maintaining strong relationships with internal and external stakeholders.
Coordinate agendas and lead internal and external meetings including staff meetings, leadership meetings, and other special events.
Perform other job-related duties as assigned or requested.
Preferred Qualifications:
Project management experience.
Service and Operations experience.
Excellent communication skills to interact effectively with staff, leadership, clients, and stakeholders and to deliver clear, concise communication material.
Strong analytic and problem-solving skills.
Proven leadership and mentor experience with capability of fostering a collaborative environment.
Comfortable leading effective meetings and work sessions, with all levels of staff and leadership.
Excellent time management skills, ability to multi-task, and work under time constraints.
Ability to exercise good judgement, attention to detail, and strategic thinking.
Strong computer skills, including proficiency in Microsoft Word, PowerPoint, and Excel.
TO APPLY:
Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.
About MassHealth:
The mission of MassHealth is to improve the health outcomes of our diverse members and their families by providing access to integrated health care services that promote sustainable & equitable health, well-being, independence and quality of life.
For more information about our agency and programs please visit: https://www.mass.gov/orgs/masshealth
Pre-Offer Process:
A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.
For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100%25 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
MassDEP serves the Commonwealth by protecting natural resource areas that involve water, land and air. MassDEP is responsible for ensuring clean air and water, safe management and recycling of solid and hazardous wastes, timely cleanup of hazardous waste sites and spills, and the preservation of wetlands and coastal resources. MassDEP enforces environmental laws, provides technical assistance to cities and towns, issues permits and licenses for activities near sensitive resources, inspects contaminated site cleanups, and partners with other federal and state agencies, municipal officials and environmental stakeholders.
Offices: 100 Cambridge St, Boston, Massachusetts 02134, US
Based on 1686 listings with disclosed salaries, most social services jobs in Massachusetts pay between $60k–$107k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 8,548 open social services positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include MassDEP, Venture Community Services, Guardian Angel Senior Services, Vinfen, Seven Hills Foundation, among others. Browse the listings above to see every active employer.
Yes — 971 of the 8548 open social services positions offer remote or hybrid work (144 remote, 827 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
