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Deliver world-class client service and styling expertise across live chat, phone, and email channels. Resolve client inquiries efficiently while meeting performance targets to ensure high levels of satisfaction.
Requirements
Candidates should have a passion for fashion, an aspirational sense of style, and the ability to communicate effectively in English. Experience in retail, contact centers, or hospitality is considered an asset.
Full job description
Have an eye for style? We are hiring Seasonal Advisors at our Concierge Centre in Toronto, ON to start Fall 2026. Apply today — your lifelong career in fashion might launch here.
Note the Talent Acquisition team will be in touch with successful applicants starting August 2026.
THE TEAM
The mission of the Concierge Division is to connect with and delight our clients.
THE OPPORTUNITY
Concierge offers you the opportunity to join our dynamic, high-performing team as we deliver Everyday Luxury to the world. So much more than a customer care centre — hence the fancy name — Aritzia Concierge plays a pivotal role in the experience of our clients, providing engaging service and exceptional selling & styling expertise every day. Your lifelong career in fashion might just start here.
We’re proud to offer industry leading wages starting between $20 - $30 CAD/hour. with unlimited growth potential at Aritzia.
You’ll receive a world-class Concierge education, including a comprehensive onboarding program designed to set you up for success. As a top performer you will have the opportunity to join the team permanently or be invited back next season.
THE ROLE
As a Seasonal Concierge Advisor, you will:
Deliver world-class client service across all channels including Live Chat, Phone, and Email
Sell clothes and earn client confidence through unparalleled styling expertise
Resolve client inquiries efficiently, ensuring the highest levels of satisfaction
Meet and exceed established performance targets
THE QUALIFICATIONS
The Seasonal Concierge Advisor has:
The passion for providing world-class client service and building long lasting client relationships
An aspirational sense of individual style
An understanding of Aritzia’s brand vision and style fundamentals with a focus on trends and cultural influences
An understanding and a passion for the industry in which we operate
The desire to thrive on a high-performance team
The commitment to learn and apply Aritzia’s values and standards
The ability to communicate effectively in English (written and verbal)
The aptitude for learning and navigating diverse technology systems
Retail, contact centre, customer service or hospitality experience is considered an asset.
THE LOGISTICS
As a Seasonal Concierge Advisor, you have:
The ability to start throughout September through November
The ability to work 24-30 hours per week for mandatory training in your first two weeks
The ability to work shifts within our operating hours of 9AM - 9PM EST (including evenings and weekends). Note hours of operation are subject to change based on business needs.
No extended time off from November through January during our peak sales events
Actual hours scheduled each week will depend on your availability and business volumes.
THE COMPENSATION
The typical hiring range for this position is $20 - $30 CAD/hour. The final agreed upon wage may vary based on factors such as job-related knowledge, skills and experience.
Aritzia’s Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.
THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts and self-care promos.
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.
Related keywords
Everyday LuxuryFashion IndustryCustomer CareStylingClient RelationshipsRetailContact CentreHospitalityTorontoSeasonal Work
ABOUT ARITZIA
Aritzia is a design house with an innovative global platform. We are creators and purveyors of Everyday Luxury®, home to an extensive portfolio of exclusive brands for every function and individual aesthetic. We’re about good design, quality materials and timeless style — all with the wellbeing of our People and Planet in mind.
Founded in 1984 in Vancouver, Canada, we pride ourselves on creating immersive, highly personalized shopping experiences at aritzia.com and in our 140+ boutiques throughout North America — for everyone, everywhere.
OUR APPROACH
Aritzia means style, not trend, and quality over everything. We treat each in-house label as its own atelier, united by premium fabrics, meticulous construction and an of-the-moment point of view. We handpick fabrics from the world’s best mills for their feel, function and ability to last. We obsess over proportion, fit and that just-right silhouette. From hand-painted prints to the art of pocket placement, our innovative design studio considers and reconsiders each detail to create essentials you’ll reach for again, and again, and again. If it isn’t just right, it isn’t Aritzia.
OUR WORKPLACE RECOGNITION
We’re honoured to be recognized by Forbes as one of Canada’s Best Employers for four consecutive years, 2023–2026. The current ranking is based on surveys of more than 37,000 Canada-based employees conducted in partnership with Statista, reflecting the experiences and perspectives of teams across the country.
We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.
Everyday Luxury®
Offices: 611 Alexander Street, Vancouver, BC V6A 1E1, CA · 675 6th Avenue, New York, NY, US
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