Aventura, Florida, United States · On-site
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Indian Harbour Beach, Florida, United States · On-site
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our cl…
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Riviera Beach, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
$17/hr–$19/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
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Jacksonville, Florida, United States · On-site
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Orange City, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Orlando, Florida, United States · On-site
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Miami, Florida, United States · On-site
$14/hr
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Panama City, Florida, United States · On-site
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Panama City, Florida, United States · On-site
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Jacksonville, Florida, United States · On-site
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Lee County, Florida, United States · On-site
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Alachua, Florida, United States · On-site
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Miami, Florida, United States · Hybrid
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Los Angeles, California, United States · On-site
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Sky Lake, Florida, United States · Hybrid
$100k–$110k/yr
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Sky Lake, Florida, United States · Hybrid
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Fort Myers, Florida, United States · On-site
$16/hr–$17/hr
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The Business Development Specialist is responsible for driving sales and expanding market share by fostering long-term relationships with travel agency partners. This includes executing territory management strategies, conducting training, and managing CRM data to meet sales objectives.
A bachelor's degree in business or marketing is preferred, along with experience in sales or account management within the travel or cruise industry. Proficiency in CRM software and Microsoft Office is highly desired.
Job Description:
Job Summary
The Business Development Specialist at Crystal Cruises will play a pivotal role in driving sales and expanding market share among a key group of travel agency accounts. This position is responsible for the development and execution of strategies to educate, engage, and foster long-term relationships with travel agency partners, ultimately aiming to meet or exceed established sales objectives. The Business Development Specialist will collaborate closely with the Director of Business Development to execute promotional activities and facilitate revenue production through effective sales efforts.
Essential Job Duties
Assist in the training, support, and communication with travel agencies within assigned territories.
Collaborate with the Regional Sales Director (RSD or BDD) to facilitate transactions, support and/or coordinate events aimed at enhancing sales and relationships.
Design and implement strategies for territory management, providing guidance for business development to ensure sustainable growth aligning with corporate objectives.
Coordinate and participate in sales events, including webinars, in-person meetings, and trade shows.
Support the Inside Sales team as needed in resolving, tracking, and executing cases related to territory accounts.
Maintain and update the CRM database (OneIS) with accurate and current information on travel agency partners, ensuring data integrity and completeness.
Become a Subject Matter Expert (SME) in the CRM system, providing training and support to team members as needed.
Distribute weekly and/or monthly sales reports to key accounts and sales team members as required.
Execute outbound calling campaigns to trade accounts to support sales to designated agents and agencies, including those with potential for increased sales with additional sales engagement.
Perform any additional duties as assigned by the Director or VP.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.
Competency
Bachelor’s degree in business, Marketing, or a related field preferred.
Previous experience in sales, account management, or business development in the travel or hospitality industry, especially within the cruise industry, is a significant plus.
Familiarity with the cruise industry and luxury travel products, particularly knowledge of Crystal Cruises, is highly advantageous.
Proficiency in Microsoft Office Suite and CRM software is desirable.
Skills/Qualifications:
Strong communication and interpersonal skills to effectively engage with travel agency partners and internal stakeholders.
Sales-oriented mindset with a track record of achieving or exceeding sales targets.
Ability to develop and execute strategic plans for territory management and business development.
Proficiency in using online tools and platforms for promotional activities, including webinars and social media.
Detail-oriented with excellent organizational skills to manage templates, agreements, and reporting.
Adaptability and willingness to travel as necessary.
Strong problem-solving abilities to address challenges and identify opportunities for improvement.
Physical Demands
Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, the telephone, and other office equipment.
Expected Hours of Work
The position is full-time and frequently requires working additional time outside of normal business hours.
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
For more than three decades, Crystal has been synonymous with exceptional, award-winning voyages. In 2022, A&K Travel Group (AKTG) acquired the Crystal brand and its two vessels, Crystal Serenity and Crystal Symphony, ushering in a new era of being Exceptional at Sea. The globally renowned cruise line offers discerning travelers industry-leading, authentic, and enriching experiences both onshore and at sea. Crystal’s pioneering partnership with Abercrombie & Kent provides guests with unparalleled access to the most sought-after experiences and destinations around the world. The reimagined ships boast larger, updated suites with artisanal finishes, and almost one member of crew per guest. Crystal is home to the first-ever Casino de Monte-Carlo at sea as part of an exclusive partnership with Monte-Carlo Société des Bains de Mer (SBM), and world-class dining includes Umi Uma®, the only dining experience at sea by Michelin-rated chef Nobu (Nobuyuki Matsuhisa), and the only Beefbar on the ocean, a collaboration with visionary restaurateur Riccardo Giraudi, and a specially curated Osteria d’Ovidio menu by famed Italian chef Massimiliano and celebrated restaurateur Raffaele Alajmo. The ships also feature cutting-edge wellness at the Aurōra Spa, and spectacular entertainment including Broadway-standard shows. With a legacy of unrivaled service and commitment to sophistication and elegance at every touchpoint, once onboard guests feel as if they are perfectly at home.
Offices: 14 Avenue de Grande-Bretagne, Monte-Carlo, Monaco 98000, MC
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