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Skills: Business Process Improvements, Business Systems Analysis, CRM Applications, Campaign Management, Communication
At Indigo Real Estate, we attribute much of our success to the strengths of our team members and we are seeking a Leasing Professional who is passionate about customer service, property management leasing, and is driven …
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More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place …
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Everett, Washington, United States · Hybrid
$85/hr–$152/hr
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Manage CRM capabilities to optimize communication channels and customer engagement through requirements analysis and documentation. Collaborate with cross-functional teams to implement solutions that drive revenue via cross-selling and upselling.
Requirements
Requires a Bachelor's degree and at least 3 years of related experience, with a preference for candidates from the wireless or consumer technical industry. Proficiency in CRM tools, project management, and marketing channel execution is highly desired.
Full job description
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview This role handles customer relationship management (CRM) capabilities to support central initiatives that optimize communication channels and customer engagement. It involves gathering and analyzing requirements, creating documentation, and supporting operational components for CRM and marketing systems. The role collaborates with cross-functional teams to evaluate information, resolve conflicts, and translate high-level concepts into detailed solutions. Success is measured by the effective delivery of initiatives that enhance revenue through cross-selling and upselling while improving return on investment. The work impacts organizational goals by improving CRM capabilities that enable timely and relevant customer interactions across channels.
This role can be filled at our Bellevue, WA, Frisco, TX or Overland Park, KS locations!
Three days a week in office collaboration is required
Job Responsibilities:
Develop business analysis plans to lead tasks, deliverables, and schedules while communicating progress to team members and leadership
Provide subject matter authority leadership and consulting on complex tasks to improve team processes, procedures, and tools
Support solution test validation and provide daily operational support for CRM tools and communication channels
Collaborate with cross-functional teams and operational leadership to define and implement new CRM capabilities and channel initiatives
Be a great partner with internal teams, vendors, and contractors to support business objectives
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
Acceptable areas of study include Economics, Computer Science, Mathematics, Business, Marketing or related field (Preferred)
4-7 years Wireless , cable or consumer technical industry experience. (Preferred)
2-4 years Project management experience. (Preferred)
2-4 years Experience of running marketing channels (direct mail, email, etc), advertising and/or promotional campaigns. (Preferred)
2-4 years CRM experience. (Preferred)
4-7 years Experience with managing and improving the execution of CRM in comparable industries. (Preferred)
4-7 years IT and business industry work experience. (Preferred)
4-7 years Experience with leading CRM/marketing tools and channels. (Preferred)
4-7 years Experience with SAS, SAP customer intelligence suite. (Preferred)
Knowledge, Skills and Abilities:
Business Process Improvements (Required)
Business Systems Analysis (Required)
CRM Applications (Required)
Campaign Management (Required)
Communication (Required)
Customer Relationship Management (CRM) (Required)
Data Analysis (Required)
Marketing Channels (Required)
Project Management (Required)
Requirements Analysis (Required)
Stakeholder Management (Required)
At least 18 years of age
Legally authorized to work in the United States
Travel: Travel Required (Yes/No): Yes
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Base Pay Range: $84,800 - $152,900Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ361444¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
As the supercharged Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is powered by an award-winning 5G network that connects more people, in more places, than ever before. With T-Mobile’s unique value proposition of best network, best value, and best experiences, the Un-carrier is redefining connectivity and fueling competition while continuing to drive the next wave of innovation in wireless and beyond. Headquartered in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile, and Mint Mobile.
Offices: 12920 SE 38th St, Bellevue, WA 98006, US · 1 Ravinia Dr, ATLANTA, GA 30346, US · Frisco, Texas, US · Overland Park, Kansas, US
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How much do Management & Leadership jobs in Washington pay?
Based on 6304 listings with disclosed salaries, most management & leadership jobs in Washington pay between $85k–$223k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 11,641 open management & leadership positions in Washington listed on Clera. New openings are added daily as companies post roles.
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