Pawtucket, Rhode Island, United States · Hybrid
Description Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly servin…
Skills: Problem Solving, Relationship Building, Customer Experience, CRM Platforms, Multitasking
Cumberland, Rhode Island, United States · On-site
Description Join the Pack at Pet Food Experts With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving…
Skills: Warehouse Equipment Operation, Forklift Operation, Pallet Jack Operation, High Reach Truck Operation, Order Selecting
East Cocalico Township, Pennsylvania, United States · On-site
Description Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly servin…
Skills: Forklift Operation, Pallet Jack Operation, High Reach Truck Operation, Order Selecting, Pallet Building
Tacoma, Washington, United States · On-site
$85k–$95k/yr
Description Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly servin…
Skills: Employee Relations, HR Policy Implementation, Compliance, Workers' Compensation Management, ADA Coordination
Tacoma, Washington, United States · On-site
Description Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating…
Skills: Facility Maintenance, Sanitation, Equipment Repair, GMP Guidelines, Forklift Operation
Salt Lake City, Utah, United States · On-site
$65k–$75k/yr
Description Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly servin…
Skills: B2B Sales, Account Management, Business Planning, Data Analysis, Relationship Building
Pawtucket, Rhode Island, United States · On-site
Description Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating…
Skills: Order Processing, Data Entry, Problem Solving, Google Suite, Microsoft Excel
Pawtucket, Rhode Island, United States · Hybrid
Description Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly servin…
Skills: Claims Processing, Problem Solving, Decision Making, Teamwork, Multitasking
Tacoma, Washington, United States · On-site
$65k–$75k/yr
Description Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly servin…
Skills: B2B Sales, Territory Management, Business Planning, Data Analysis, Relationship Building
Tacoma, Washington, United States · Remote OK
Description Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly servin…
Skills: B2B Sales, Strategic Planning, Negotiation, Account Management, Market Analysis
Seattle, Washington, United States · Remote OK
$80k–$95k/yr
Description Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly servin…
Skills: B2B Sales, Account Management, Strategic Planning, Negotiation, Relationship Management
Portland, Oregon, United States · Remote OK
$80k–$95k/yr
Description Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly servin…
Skills: B2B Sales, Strategic Planning, Account Management, Negotiation, Relationship Management
Suwanee, Georgia, United States · On-site
Description Pet Food Experts | Site Leader At Pet Food Experts, we are passionate about delivering best-in-class service across a growing network of partners, from independent pet retailers to larger-scale operations. As…
Skills: Distribution Center Operations, Logistics Management, Warehouse Management, Inventory Control, Transportation Routing
Orlando, Florida, United States · On-site
Description Why Drive with Pet Food Experts? We know our drivers are the heartbeat of our business. That’s why we make sure you’re well-paid, respected, and home when it matters. What We Offer: $5,000 Sign-On Bonus$27.00…
Skills: CDL Class A, Tractor-Trailer Operation, Pallet Jack Operation, Hand Jack Operation, Customer Service
Palmer, Alaska, United States · On-site
Description Role Summary: The Pet Zoo Operations Manager is to coordinate the operations and highest levels of customer service of our retail stores. This includes managing work force plans and design, supervising store …
Skills: Operations Management, Staff Supervision, Performance Appraisals, Budget Management, Sales Forecasting
Bartlett, Illinois, United States · On-site
$90k–$110k/yr
Description Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly servin…
Skills: Fleet Management, DOT Compliance, FMCSA Regulations, Route Optimization, Dispatching
Bartlett, Illinois, United States · On-site
$70k–$80k/yr
Description With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations …
Skills: Warehouse Management, Team Leadership, Inventory Control, Forklift Operation, WMS Proficiency
Suwanee, Georgia, United States · On-site
Description Join the Pack at Pet Food Experts! With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly servin…
Skills: Warehouse Equipment Operation, Forklift Operation, Pallet Jack Operation, High Reach Truck Operation, Order Selecting
East Cocalico Township, Pennsylvania, United States · On-site
Description With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations …
Skills: Warehouse Management, Team Leadership, Inventory Control, Forklift Operation, Reach Truck Operation
Cumberland, Rhode Island, United States · On-site
Description Pet Food Experts | Site Leader At Pet Food Experts, we are passionate about delivering best-in-class service across a growing network of partners, from independent pet retailers to larger-scale operations. As…
Skills: Distribution Center Operations, Logistics Management, Warehouse Management, Inventory Control, Transportation Routing
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Serve as the primary point of contact for retailers, vendors, and sales teams to resolve issues and ensure a superior customer experience. Manage open orders, coordinate product availability, and facilitate operational changes to maintain high retailer satisfaction.
Requires a high school diploma or equivalent and at least one year of experience in a customer-facing role. Preference is given to candidates with call center experience, CRM knowledge, and industry-specific product expertise.
Description
With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.
At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry. If you're an animal lover with a heart for independent businesses and a drive for excellence, we want you on our team!
If you enjoy providing solutions in a dynamic environment while making long-lasting connections to help meet the needs of internal and external business partners, this is the role for you. The ideal person for this role thrives under pressure and takes initiative to drive results while using their knowledge and understanding to influence and persuade others. As a Customer Service Representative, you will serve as the customer’s primary point of contact, and be responsible for problem solving and providing a superior and engaging customer experience.
EAST TEAM| Monday- Friday 8:30-5:00 PM. Hybrid Schedule, 3 days in office per week.
We know that happy, supported employees make the best teammates—so we’ve got you covered with some seriously great benefits!
All offers of employment are contingent upon passing a required criminal background check.
A people-first approach to pet!
Pet Food Experts (PFX) is the leading pet specialty distributor in the U.S., serving over 10,000 pet retailers nationwide. With decades of industry expertise, we’re more than a distributor—we’re a trusted partner committed to strengthening the pet specialty community. Backed by award-winning service and an unmatched logistics network, we go beyond distribution to build lasting partnerships, drive innovation, and champion the growth of the pet specialty ecosystem. Learn more at www.petfoodexperts.com or connect with us on Facebook, Instagram, TikTok, and our company blog.
Offices: 175 Main St, Pawtucket, Rhode Island 02860, US · 180 Greenfield Road, Lancaster, PA 17601, US · 2180 South Wolf Road, Des Plaines, IL 60018, US · 4101 Industry Dr E, Fife, WA 98424, US · 1 John C Dean Memorial Blvd, Cumberland, Rhode Island 02864, US
A people-first approach to pet!
Pet Food Experts (PFX) is the leading pet specialty distributor in the U.S., serving over 10,000 pet retailers nationwide. With decades of industry expertise, we’re more than a distributor—we’re a trusted partner committed to strengthening the pet specialty community. Backed by award-winning service and an unmatched logistics network, we go beyond distribution to build lasting partnerships, drive innovation, and champion the growth of the pet specialty ecosystem. Learn more at www.petfoodexperts.com or connect with us on Facebook, Instagram, TikTok, and our company blog.
Offices: 175 Main St, Pawtucket, Rhode Island 02860, US · 180 Greenfield Road, Lancaster, PA 17601, US · 2180 South Wolf Road, Des Plaines, IL 60018, US · 4101 Industry Dr E, Fife, WA 98424, US · 1 John C Dean Memorial Blvd, Cumberland, Rhode Island 02864, US
