College Place, Washington, United States · On-site
$19/hr–$27/hr
Mid level$50M raised
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Spokane Valley, Washington, United States · On-site
$21/hr–$30/hr
Mid level$50M raised
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Spokane Valley, Washington, United States · On-site
$20/hr–$28/hr
Entry level$50M raised
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Cash handling, Customer service, Financial direction, Member relationship management, MS Office
Liberty Lake, Washington, United States · Remote OK
$24/hr–$34/hr
Mid level$50M raised
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Real Estate Collections, Consumer Collections, Asset Recovery, Bankruptcy Management, Loss Mitigation
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Payment Operations, Mentoring, System Testing, Regulatory Compliance, Process Improvement
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Customer Service, Troubleshooting, Member Advocacy, Quality Decision Making, Active Listening
Spokane County, Washington, United States · On-site
$20/hr–$28/hr
Entry level$50M raised
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Cash Handling, Customer Service, Financial Direction, Member Relationship Management, MS Office
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Mortgage Loan Origination, Real Estate Lending, Loan Application Evaluation, NMLS Registration, MS Office
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Mortgage Loan Origination, Real Estate Lending, Loan Application Evaluation, Credit Report Analysis, Title Report Analysis
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Research, Writing, Administrative Support, Data Entry, Analysis
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Research, Writing, Administrative Support, Data Entry, Analysis
Liberty Lake, Washington, United States · Remote OK
$40/hr–$56/hr
Senior$50M raised
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Home Loan Underwriting, Income Analysis, Asset Documentation, Credit Report Analysis, AUS Validation
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Research, Writing, Administrative Support, Data Entry, Analysis
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Financial Analysis, Financial Reporting, Forecasting, SQL, Data Visualization
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Financial Analysis, Financial Reporting, Forecasting, SQL, Data Visualization
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Financial Analysis, Financial Reporting, Forecasting, SQL, Data Visualization
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Financial Analysis, Financial Reporting, Forecasting, SQL, Data Visualization
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Financial Analysis, Financial Reporting, Forecasting, SQL, Data Visualization
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Financial Analysis, Financial Reporting, Forecasting, SQL, Data Visualization
Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to s…
Skills: Financial Analysis, Financial Reporting, SQL, Data Visualization, Forecasting
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$19/hr–$27/hr
Full-time
high school
Paid Time Off, Paid Holidays, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance
Posted 4h ago
~40 hrs/week
Responsibilities
The Member Consultant manages in-person member experiences by conducting interviews to identify financial needs and recommend appropriate products. They are responsible for accurate transactional duties and expanding member relationships to position the credit union as a primary financial institution.
Requirements
Requires a high school diploma and at least two years of experience as a teller or service representative in a financial institution or retail sales environment. Proficiency in MS Office and the ability to handle physical demands of an office setting are required.
Full job description
Company Description
STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.
STCU offers excellent benefits:
• Paid time off plus 11 paid holidays!
• Medical, dental, vision and life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement
The Member Consultant creates unparalleled in-person experiences for existing and prospective consumer members that interface with STCU through our retail locations. By conducting interactive and collaborative interviews at new member origination, subsequent account maintenance and transactional requests, the Member Consultant will identify opportunities to expand existing relationships while positioning STCU as a first-choice market leader and the primary financial institution for the members they serve.
Core Job Requirements/Outcomes
Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control.
Originate and expand member relationships by conducting an in-depth and personalized review of the members financial position. This is achieved by interviewing and finding opportunities to recommend product and services that meet the members financial goals.
Exceed service expectations by creating unparalleled member experiences and excellence with every interaction; taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.
Other Essential Functions
Demonstrate competency and an in-depth knowledge of all consumer, fiduciary deposit products, services and systems and accounts types including checking, savings, CD's and IRA's and lending products to open and conduct required account maintenance.
Meet or exceed monthly branch goals including the promotion of ancillary products and submitting partner referrals by showcasing the added benefits and impact to the member
Build and maintain trust by confidently answering member questions and finding appropriate resolutions for a variety of complex or technical issues
Engage in genuine and inquisitive conversation to identify best match products and services that fulfill unstated needs and deepen the member relationship
Embody the principles of Everyday Personal Leadership in order to develop and maintain strong and productive working relationships at all levels of the organization.
Position may also process cash transactions based on the needs of the location.
Qualifications
Education: High school diploma or equivalent required.
Job Experience: Minimum two years' experience as a Teller, new accounts or service representative in a financial institution required. Equivalent experience in a sales/service position in a retail establishment may be considered. Demonstrated proficiency at STCU in a similar role may also be considered.
Software Skills: Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.
Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.
Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.
Travel Demands: May be asked to travel to other STCU locations.
Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.
STCU is consistently rated one of the top-performing credit unions in the nation and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams. Are you that kind of person? Then maybe you should be working at STCU.
From humble beginnings, STCU has grown to more than 950 employees, serving more than 300,000 members at 48 branch locations with $5.7 billion in assets. Although STCU has become the Inland Northwest's largest and most successful credit union, we've never forgotten that our most valuable assets are our members.
Federally insured by NCUA.
Interested in a career with STCU? Apply today at www.stcu.org/careers.
Consider joining our Talent Community: https://tinyurl.com/2ev9u3ua
Guidelines: http://ow.ly/4Gqux
Offices: 1620 N Signal Drive, Liberty Lake, WA 99019, US · 4727 N Division, Suite 105, Spokane, WA 99207, US · 8703 N Indian Trail Rd, Spokane, WA 99208, US · 477181 N Highway 95, Ponderay, ID 83852, US · 202 W Walnut St, Newport, WA 99156, US
Financial servicesMobile bankingLoan and deposit productsand Financial educationWealth ManagementCommunitiesNon Profit
STCU is consistently rated one of the top-performing credit unions in the nation and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams. Are you that kind of person? Then maybe you should be working at STCU.
From humble beginnings, STCU has grown to more than 950 employees, serving more than 300,000 members at 48 branch locations with $5.7 billion in assets. Although STCU has become the Inland Northwest's largest and most successful credit union, we've never forgotten that our most valuable assets are our members.
Federally insured by NCUA.
Interested in a career with STCU? Apply today at www.stcu.org/careers.
Consider joining our Talent Community: https://tinyurl.com/2ev9u3ua
Guidelines: http://ow.ly/4Gqux
Offices: 1620 N Signal Drive, Liberty Lake, WA 99019, US · 4727 N Division, Suite 105, Spokane, WA 99207, US · 8703 N Indian Trail Rd, Spokane, WA 99208, US · 477181 N Highway 95, Ponderay, ID 83852, US · 202 W Walnut St, Newport, WA 99156, US
Financial servicesMobile bankingLoan and deposit productsand Financial educationWealth ManagementCommunitiesNon Profit