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Full-time
Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Company Paid Life Insurance, Short-term Disability
Posted 18d ago
~40 hrs/week
Responsibilities
The Service Manager oversees the daily operations of the automotive service department, ensuring high-quality service delivery and customer satisfaction. Key duties include managing workflow, hiring and leading technicians and advisors, and ensuring compliance with manufacturer warranty guidelines.
Requirements
Candidates must have at least 15 years of automotive dealership experience, including a minimum of 5 years in a management role. Strong leadership skills and a deep understanding of automotive service warranties and extended warranty procedures are required.
Full job description
SUMMARY
Pohanka Chevrolet is a reputable automotive dealership committed to delivering exceptional service and customer satisfaction. We take pride in our team of skilled professionals who work together to provide outstanding automotive service experience. As our business continues to grow, we are seeking a highly motivated and customer-oriented individual to join our team as the Service Manager.
As the Service Manager, you will play a pivotal role in supporting the daily operations of our automotive service department. You will work closely with the Service Director and collaborate with the service team to ensure efficient and high-quality service delivery. Your primary responsibility will be to provide exceptional leadership, outstanding customer service, assist in managing workflow, and maintain a smooth service process.
Responsibilities:
Ensure customers have a positive dealership experience.
Ensure exceptional customer service throughout the service process, managing department expectations and satisfaction.
Collaborate with the service team to resolve any customer complaints or issues promptly and effectively.
Organize and coordinate the daily workflow of the service department.
Assist in managing and resolving scheduling conflicts or other operational challenges.
Develop and oversee the overall service process, ensuring compliance with company policies and standards.
Manage and hire technicians and service advisors.
Collaborate with technicians, advisors, and other service staff to maintain a smooth and efficient service workflow.
Maintain accurate records of service orders, invoices, and customer information in the database.
Conduct regular audits to ensure service quality, adherence to procedures, and timely completion of tasks.
Foster a positive and collaborative team environment, promoting effective communication and teamwork.
Adhere to all safety protocols and ensure a clean and organized work environment.
Adhere to all manufacturer guidelines as it pertains to warranty procedures and repairs.
Qualifications and Requirements:
Absolutely must have previous Automotive Dealership experience in a Service Manager or Director’s role.
Must have a minimum of 15 years experience in an Automotive Dealership, minimum of 5 years in management is required.
General Motors experience is strongly preferred.
Exceptionally strong background in leadership experience is an absolute must.
Strong customer service skills with the ability to handle customer inquiries and complaints professionally.
Excellent organizational and time management skills with the ability to prioritize tasks effectively.
Solid understanding of automotive service processes, including service scheduling and workflow management.
Exceptional understanding of automotive service warranty & extended warranty, including policies & procedures, guidelines, claims submission, etc..
Proficient computer skills with experience in using service management software and databases.
Strong communication and interpersonal skills to effectively collaborate with team members and customers.
Ability to thrive in a fast-paced and dynamic work environment.
Attention to detail and commitment to maintaining high service quality standards.
Why Work Here:
Competitive compensation
Schedule flexibility
A culture that values collaboration and innovation
A Supportive and inclusive work environment
Employee Recognition Programs
Opportunities for Advancement
Team Environment
Company Sponsored Events
Team Bonding Events
Performance Bonus
Professional Development
Military Friendly Employer
Benefits and Perks: We strive to offer amenities, events, and community outreach opportunities that support the local communities we serve as well as the growth of our teams. Some of the benefits you can expect when you join include:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Company Paid life insurance, short-term and long-term disability.
FSA (Flexible Spending Account)
Paid Time Off
401K with Match
About the Dealership
The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 22 dealerships throughout Northern Virginia, Maryland, and Washington DC. and Texas. Established in 1919, the Pohanka Automotive Group was founded based on a set of firm beliefs – making it easy for the customer and the team member, delivering excellent customer service and establishing long-term relationships. Throughout the decades, Our Pohanka Community Outreach partners with over 1,200 local organizations, contributing more than 2 million dollars annually. Are you ready to join our Team?
The Pohanka Automotive Group has won many awards including the Time Magazine National Quality Dealer Award, the Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service, and commitment to the industry, the community and the nation, and the Distinguished Service Citation from the Automotive Hall of Fame. Pohanka is the only dealership group to have received all three of these awards. We're interested in helping your career and adding to your resume because we know that better employees lead to happier customers! Add to your experience, develop your skill set and realize your potential with our team.
Since 1919 we have served the Virginia, Maryland, and Washington DC areas and have helped new car and used car buyers find the perfect vehicles to drive home in. After decades of service to our customers, we have become synonymous with providing a quality selection, excellent prices, and friendly service.
The honest and courteous staff at each of the Pohanka Automotive Group dealers understands the needs of each customer, and look forward to providing not only the vehicle that will fit your needs, but also the prices you want. Among the range of quality brands we offer include Acura, Chevrolet, Honda, Hyundai, Lexus, Mercedes-Benz, Nissan, and Toyota, not to mention the full gamut of pre-owned vehicles. In other words, the Pohanka Auto Group has exactly what you’re looking for!
Aside from the incredible selection, our entire staff, from the sales personnel to the service technicians, is here to help. We want you to not only be able to purchase the car of your dreams, but we want to make sure that your ownership experience is simply the best.
How much do Management & Leadership jobs in Virginia pay?
Based on 9473 listings with disclosed salaries, most management & leadership jobs in Virginia pay between $73k–$195k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Virginia right now?
There are currently 18,334 open management & leadership positions in Virginia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Virginia?
Companies currently hiring include Domino's, Capital One, Amazon, UVA Health, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Virginia?
Yes — 3536 of the 18334 open management & leadership positions offer remote or hybrid work (1100 remote, 2436 hybrid).
How do I apply for Management & Leadership jobs in Virginia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.