Location: Remote Pay Rate: $21.93 Job Type: Temp to possible fulltime Schedule: Must be flexible to work rotating and shifting schedules Position Overview Conducts full scope of activities required to deliver new employe…
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Temporary
high school
Posted 17d ago
~40 hrs/week
Remote in United States
Responsibilities
The Trainer is responsible for delivering new employee orientation and ongoing training for call center personnel, including soft skills, process, and product training. They design curriculum, conduct evaluations, and coordinate with quality assurance to address training needs.
Requirements
Candidates must have a high school diploma and previous call center experience. Proficiency in MS Office and strong program design and communication skills are required.
Full job description
Location: Remote
Pay Rate: $21.93
Job Type: Temp to possible fulltime
Schedule: Must be flexible to work rotating and shifting schedules
Position Overview
Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.
Key Responsibilities
Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors
Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan
May design and develop training materials and curriculum
Recommends additional learning materials as appropriate
Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program
Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum
Adapts existing programs to suit various audiences
Reviews and updates policy and procedure manuals
Assesses employee training needs and provides feedback to management
Maintains internal department and external class training records
May work with vendors to bring in external training courses
Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management
Other related duties assigned as needed
Required Qualifications
High school diploma or equivalent
Previous call center experience required
Project coordination experience preferred
Advanced presentation, interpersonal, time management, and organizational skills
Strong training program design experience
Excellent verbal and written communication skills
Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint
Ability to work both independently and in a team environment
Preferred Qualifications
Previous experience in banking, financial services, or customer support environments.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
#WeMakeItHappen - for our clients, colleagues and communities!
Industry
Outsourcing and Offshoring Consulting
Company size
10,001+ employees
Founded
2001
Headquarters
Mumbai, MH
LinkedIn followers
656,407
Total funding
$40M
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a global intelligence partner to enterprises across healthcare, banking and financial services, communications, media, technology, retail, and utilities.
We combine more than 25 years of domain expertise with an agent-first delivery model to design, build, and operate intelligent enterprise operations.
Our inch-wide, mile-deep practitioners work collaboratively to reimagine business process management. This is our Intelligence That Operates promise, powered by Kairos, the operating system that makes it real.
We unify consulting, implementation, and operations into a single full-stack engagement and underwrite outcomes, not effort, turning deep domain intelligence into a compounding operational advantage for the world's most regulated industries.
Our Firstsourcers are driven to Make It Happen for more than 200 leading global brands, including several Fortune 500 and FTSE 100 companies, across operations in the US, UK, India, Philippines, Mexico, Romania, Trinidad & Tobago, South Africa, and Australia.
Offices: 2nd, 3rd, 4th & 5th Floor, Paradigm B, Mindspace, New Link Road, Malad West, Mumbai, MH 400064, IN · 5th Floor, Space One, Beadon Road, London, W6 0EA, GB · Suites 100, 215, 350, Atrium Centre, 10400 Linn Station Rd, Louisville, Kentucky 40223, US · 3rd Floor, Skyrise 1 Building, Cebu IT Park, Apas, Cebu City, 6000, PH · 3rd & Ground Floor, Tower 5A & B, Pritech II SEZ (Ecospace Park), Sarjapura Outer Ring Road, Varthur Hobli, Bengaluru, Karnataka 560103, IN
Collections ManagementBusiness TransformationRobotic Process AutomationDigitilizationCustomer ExperienceData ProcessingData AnalyticsGenAITechnologyDigital Transformation
How much do Management & Leadership jobs in Virginia pay?
Based on 9281 listings with disclosed salaries, most management & leadership jobs in Virginia pay between $73k–$194k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Virginia right now?
There are currently 18,048 open management & leadership positions in Virginia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Virginia?
Companies currently hiring include Domino's, Capital One, Amazon, UVA Health, Dollar Tree Stores, among others. Browse the listings above to see every active employer.
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