Virginia Beach, Virginia, United States · On-site
$41k–$43k/yr
Title: DMV Customer Service Generalist - Virginia Beach Buckner 01664 State Role Title: Admin and Office Spec III Hiring Range: Starting at $41,000 - Prior relevant experience at DMV may increase the salary up to $43,000…
Skills: Customer service, Communication, Problem-solving, Attention to detail, Microsoft Office
Henrico County, Virginia, United States · On-site
$61k–$73k/yr
Title: Administrative Assistant State Role Title: Salary Non-Specified Hiring Range: Hiring range for this position is $60,952 - $73,143, commensurate with education and experience Pay Band: UG Agency: VA Cannabis Contro…
Skills: Administrative office practices, Records management, Calendar management, Scheduling, Meeting logistics
Lynchburg, Virginia, United States · Hybrid
$55k–$67k/yr
Title: Nutritionist Supervisor State Role Title: Prog Admin Specialist I Hiring Range: $55,000-$67,000 Pay Band: 4 Agency: Virginia Department of Health Location: CENT VA-LYNCHBURG CITY-Cen-TW Agency Website: https://www…
Skills: Program management, Nutrition assessment, Dietetics, Public health, Staff supervision
On-site
$70k–$80k/yr
Title: District Ranger - Public Safety and Law Enforcement - District 2 State Role Title: Law Enforcement Officer II Hiring Range: $70,000 - $80,000 Pay Band: 4 Agency: Dept Conservation & Recreation Location: MAIN STREE…
Skills: Law enforcement, Public safety, Patrol, Investigations, Search and rescue
Goochland, Virginia, United States · On-site
$37k–$49k/yr
Title: Secretary Senior: State Farm Correctional Center #00016 State Role Title: Admin and Office Spec II Hiring Range: $36,691.00 - $48,893.00 Pay Band: 2 Agency: Dept of Corr - Central Admin Location: State Farm Correc…
Skills: Office practices, Microsoft Word, Microsoft Excel, Data entry, Records management
Chesterfield, Virginia, United States · Hybrid
$145k–$157k/yr
Title: IT Contingent Labor and Research Services Category Manager State Role Title: Procurement Officer III Hiring Range: $145,000 - $157,000 Pay Band: 6 Agency: VA Information Tech Agency Location: VA Information Techno…
Skills: Procurement, Contract Management, Strategic Planning, Category Management, Project Management
Richmond, Virginia, United States · On-site
Title: Event Staff State Role Title: Food Services Technician I - 79211 Hiring Range: $16.00 per hour Pay Band: 01 Agency: Virginia Museum of Fine Arts Agency Website: https://vmfa.museum/ Recruitment Type: General Publi…
Skills: Interpersonal skills, Professional demeanor, Food service, Event setup, Customer service
Henrico County, Virginia, United States · Hybrid
Title: DRS Budget & OS Support Mgr - #ARS00116 State Role Title: Gen Admin Manager I Hiring Range: Starting salary $96,772 commensurate with experience. Pay Band: 5 Agency: Dept for Aging & Rehab Svcs Location: Aging & R…
Skills: Budget administration, Strategic leadership, Operational oversight, Data integrity, Case management systems
Lynchburg, Virginia, United States · On-site
$32k–$43k/yr
Title: Nutritionist Assistant State Role Title: Office Clerks, General Hiring Range: $32,000-$43,000 Pay Band: 2 Agency: Virginia Department of Health Location: CENT VA-LYNCHBURG CITY-Cen-TW Agency Website: https://www.v…
Skills: Client interviewing, Data collection, Data entry, Patient education, Blood sample collection
Greensville County, Virginia, United States · On-site
Title: Registered Nurse (PRN): Greensville Correctional Center State Role Title: Registered Nurse I Hiring Range: $50.00/hour Pay Band: 4 Agency: Dept of Corr - Central Admin Location: Greensville Correctional Ctr Agency…
Skills: Nursing care, Patient assessment, Medication administration, Triage, Telemedicine
Chesapeake, Virginia, United States · On-site
$89k–$99k/yr
Title: Physical Therapist State Role Title: Therapist III Hiring Range: $89,271 -$99,190 Pay Band: 5 Agency: Dept Behavioral Health/Develop Location: Southeastern VA Training Ctr Agency Website: https://dbhds.virginia.go…
Skills: Physical therapy, Treatment planning, Clinical documentation, Interdisciplinary collaboration, Patient evaluation
King George, Virginia, United States · On-site
$48k–$56k/yr
Title: DMV Weigh Station Technician, Dahlgren, Position No. 02374 State Role Title: Compliance/Safety Officer III Hiring Range: $48,400.00 - $55,660.00 Pay Band: 4 Agency: Department of Motor Vehicles Location: DAHLGREN …
Skills: Data collection, Data analysis, Mathematical calculations, Truck equipment troubleshooting, Traffic control
Lancaster, Virginia, United States · On-site
$37k–$41k/yr
Title: Nutritionist Associate State Role Title: Direct Service Associate II Hiring Range: $37,000-$41,000 Pay Band: 2 Agency: Virginia Department of Health Location: THREE RIVERS-LANCASTER Agency Website: www.vdh.virgini…
Skills: Nutrition assessment, Patient counseling, Data collection, Data documentation, Communication skills
Wythe County, Virginia, United States · On-site
$42k–$58k/yr
Title: Park Ranger - Public Safety and Law Enforcement - New River Trail State Role Title: Natural Resource Spec II Hiring Range: $42,000 - $57,680 Pay Band: 3 Agency: Dept Conservation & Recreation Location: New River T…
Skills: Law enforcement, Public safety, Customer service, Public speaking, Problem solving
Richmond, Virginia, United States · Hybrid
$60k–$70k/yr
Title: Procurement and Asset Specialist #00121 State Role Title: Procurement Officer II Hiring Range: $60,000.00 - $70,000.00 Pay Band: 5 Agency: State Council of Higher Educ Location: St Council of Higher Education Agen…
Skills: Procurement, Contract administration, Financial management, Data entry, Policy compliance
Richmond, Virginia, United States · Hybrid
$52k–$60k/yr
Title: ID Review Specialist- Position 02066 State Role Title: Prog Admin Specialist I Hiring Range: $52,300 - $60,145 Pay Band: 4 Agency: Department of Motor Vehicles Location: DMV Headquarters, Richmond VA (ID REVIEW WO…
Skills: Document verification, Regulatory compliance, Fraud detection, Data analysis, Microsoft Office
Richmond, Virginia, United States · On-site
Title: Special Events Bartender State Role Title: Food Services Technician I - 79211 Hiring Range: $17.00 per hour Pay Band: 01 Agency: Virginia Museum of Fine Arts Agency Website: https://vmfa.museum/ Recruitment Type: …
Skills: Bartending, Customer service, Alcohol beverage control compliance, Cash handling, Point of sales system
Marion, Virginia, United States · On-site
$47k–$65k/yr
Title: DSA lll - Rehab Assistant State Role Title: Direct Service Associate III Hiring Range: Salary Range: $47,439/yr. to $65,466/yr. Pay Band: 3 Agency: Dept Behavioral Health/Develop Location: Southwestern VA Mtl Hlth…
Skills: Rehabilitation assessment, Treatment planning, Case management, Group facilitation, Mental health support
Goochland, Virginia, United States · On-site
$39k–$55k/yr
Title: Program Support Technician (HR): State Farm Correctional Center #00473 State Role Title: Admin and Office Spec III Hiring Range: $38,807.00 - $54,617.00 Pay Band: 3 Agency: Dept of Corr - Central Admin Location: S…
Skills: Administrative support, Data entry, Record keeping, Microsoft Office, Microsoft Word
Farmville, Virginia, United States · On-site
$48k–$53k/yr
Title: Probation Officer: P&P District #24 Farmville #P2414 State Role Title: Probation Officer I Hiring Range: $48,291 - $53,402 Pay Band: 4 Agency: Dept of Corr - Central Admin Location: Farmville P&P Agency Website: w…
Skills: Case management, Counseling, Motivational interviewing, Cognitive behavioral techniques, Report writing
Virginia Beach, Virginia, United States • On-site
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The Customer Service Generalist will deliver essential DMV services, including processing applications, issuing identification, and conducting road tests. They are responsible for maintaining accurate records, handling financial transactions, and interpreting complex agency regulations for the public.
Candidates must possess strong communication and problem-solving skills, along with proficiency in Microsoft Office applications. Applicants are required to hold a valid driver's license with fewer than 6 demerit points and must pass a criminal background and fingerprint check.
Title: DMV Customer Service Generalist - Virginia Beach Buckner 01664
State Role Title: Admin and Office Spec III
Hiring Range: Starting at $41,000 - Prior relevant experience at DMV may increase the salary up to $43,000
Pay Band: 3
Agency: Department of Motor Vehicles
Location: VA BEACH/BUCKNER CSC
Agency Website: www.dmv.virginia.gov
Recruitment Type: General Public - G
Job Duties
Join the Virginia DMV Team as a Customer Service Generalist at the Virginia Beach Buckner Customer Service Center!
Are you a service-driven professional looking to grow your career with an organization that values trust, respect, and teamwork? This is your opportunity to make a meaningful impact by helping Virginians access essential services every day.
As a Customer Service Generalist, you'll serve as a representative of the DMV, delivering top-notch service to a diverse customer base. Your daily responsibilities will include, but not limited to:
- Communicating DMV policies, procedures, and regulations effectively
- Issuing identification cards and processing customer applications
- Administering vision screenings, knowledge exams, and in-car road tests
- Handling a variety of vehicle registration, titling, and tax/fee collection services
- Managing cash and credit card transactions with accuracy and professionalism
Why you should join us?
We provide a supportive, training-focused environment to help you succeed. In addition to professional development and career growth opportunities, we offer:
- Competitive salary
- Excellent health and retirement benefits
- Twelve paid holidays per year
- Paid annual, sick, and family/personal leave
- Deferred compensation plans
Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth. Our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—guide everything we do.
Minimum Qualifications
• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Additional Considerations
• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience such as document processing, data entry, and maintaining records.
• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver’s License: Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Must be able to work Monday –Saturday with varied hours.
• Bilingual encouraged to apply.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: 1 804-528-3804
Email: [email protected]
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
We connect, protect and innovate for the Commonwealth of Virginia through IT services, cybersecurity and governance.
VITA connects, protects and innovates IT services, infrastructure and cybersecurity for 67 Virginia agencies, 55,000 state workers and 8.6 million Virginians. VITA's new guiding principles: Our new vision is to be Virginia's most customer-focused technology partner, empowering the Commonwealth to achieve more through innovative, efficient and secure technology. Our new mission is to deliver sustainable and effective results to our customers through innovative, efficient and secure services. Our new tagline is Connecting - Protecting - Innovating Our agency personas: we are the Commonwealth's IT protector, our partners' collaborator and Virginia's innovator. Our new value statements: Accountability - We take ownership for delivering on defined outcomes, being transparent and responsible for the decisions we make. Inclusive Collaboration - We engage diverse individuals and teams from VITA, customers and suppliers to develop solutions together and foster mutually beneficial partnerships. Growth Mindset - We embrace challenges and opportunities for growth, striving to discover innovative solutions and never accepting the status quo. Effectiveness - We work decisively to deliver solutions by taking a data-driven approach that creates value for the Commonwealth. Persistence - We are dedicated to accomplishing our mission by delivering timely and innovative solutions for our customers despite challenges.
Offices: 7325 Beaufont Springs Drive, Richmond, VA 23225, US
We connect, protect and innovate for the Commonwealth of Virginia through IT services, cybersecurity and governance.
VITA connects, protects and innovates IT services, infrastructure and cybersecurity for 67 Virginia agencies, 55,000 state workers and 8.6 million Virginians. VITA's new guiding principles: Our new vision is to be Virginia's most customer-focused technology partner, empowering the Commonwealth to achieve more through innovative, efficient and secure technology. Our new mission is to deliver sustainable and effective results to our customers through innovative, efficient and secure services. Our new tagline is Connecting - Protecting - Innovating Our agency personas: we are the Commonwealth's IT protector, our partners' collaborator and Virginia's innovator. Our new value statements: Accountability - We take ownership for delivering on defined outcomes, being transparent and responsible for the decisions we make. Inclusive Collaboration - We engage diverse individuals and teams from VITA, customers and suppliers to develop solutions together and foster mutually beneficial partnerships. Growth Mindset - We embrace challenges and opportunities for growth, striving to discover innovative solutions and never accepting the status quo. Effectiveness - We work decisively to deliver solutions by taking a data-driven approach that creates value for the Commonwealth. Persistence - We are dedicated to accomplishing our mission by delivering timely and innovative solutions for our customers despite challenges.
Offices: 7325 Beaufont Springs Drive, Richmond, VA 23225, US
