Bangalore, Karnataka, India · On-site
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational soluti…
Skills: Email Communication, Chat Support, Customer Experience, Problem Solving, Microsoft Outlook
Remo, Virginia, United States · Remote Solely
BILINGUAL CUSTOMER SERVICE REPRESENTATIVES Work Location: Remote Job Type: Full-time Pay: $15.50 per hour About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) serv…
Skills: Bilingual Communication, Customer Service, Call Center Operations, Healthcare Claims Processing, Data Entry
Amherst, New Hampshire, United States · On-site
Location: Amherst NY Pay: $19.00 per hour (bi-weekly pay) Start Date: Monday, August 10th Why Join Firstsource? Looking for a great opportunity with room to grow? Firstsource is hiring Digital Account Representatives to …
Skills: Customer Service, Sales, Communication, Problem-solving, Computer Skills
Amherst, New Hampshire, United States · On-site
Location: Amherst, NY Pay: $19/hour English ($21/hour Spanish Bilingual) Start Date: Monday, July 13th SCHEDULE: Classroom Training: Monday to Friday, 10:00 AM – 7:00 PM (3 weeks) Work Hours: Monday to Friday, 10:00 AM –…
Skills: Communication, Negotiation, Problem-solving, Customer Service, Sales
Bangalore, Karnataka, India · On-site
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational soluti…
Skills: Email Communication, Chat Support, Customer Service, Problem Solving, Microsoft Outlook
Paducah, Kentucky, United States · On-site
$18/hr
Location: ONSITE at a Medical Facility in Paducah, KY Hours: Sunday-Thursday 12pm-8:30pm Pay Range: Up to $18 hourly, D.O.E Join our team and make a difference! The Patient Financial Advocate is responsible for screening…
Skills: Patient Screening, Eligibility Assistance, Medical Billing, Medical Coding, Customer Service
Bozeman, Montana, United States · On-site
$19/hr–$22/hr
Location: Onsite at a Medical Facility in Bozeman, Montana Shift: 8:00am to 5:00pm Pay Rate: $19 to 22.00 per hour Join our team and make a difference! The Patient Financial Advocate is responsible for screening patients…
Skills: Patient Screening, Eligibility Assistance, Medical Billing, Medical Coding, Customer Service
Las Vegas, Nevada, United States · On-site
$19/hr–$22/hr
Location: Onsite at a Medical Facility in Las Vegas, Nevada Shift: Tuesday - Saturday | 8:00am to 4:30pm Pay Rate: $19 to 22.00 per hour Join our team and make a difference! The Patient Financial Advocate is responsible …
Skills: Patient Screening, Medical Billing, Medical Coding, Eligibility Assistance, Customer Service
Bangalore, Karnataka, India · On-site
About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing trans…
Skills: NLP, Conversational AI, STT/TTS Technologies, REST APIs, Cloud Platforms
Melbourne, Victoria, Australia · On-site
About FirstSource FirstSource is a global leader in customer experience management, partnering with some of Australia’s most respected brands across healthcare and other essential service sectors. We deliver exceptional …
Skills: Customer Service, Empathy, Problem Solving, Verbal Communication, Written Communication
Gurgaon, Haryana, India · On-site
Role: Manager – Business Intelligence (Power BI) Experience Required - 8+ Years Location: Gurugram/ Bengaluru Role Overview: We are seeking an experienced Manager – Business Intelligence to lead the design, development, …
Skills: Power BI, DAX, Data Modeling, SSRS, MS SQL Server
Bradenton, Florida, United States · On-site
$23/hr
Location: Onsite at a Medical Facility in Bradenton, FL Hours: Tuesday to Saturday | 8:30am to 5:00pm Pay Range: Up to $23 hourly, D.O.E ****Must be bilingual in English and Spanish**** Join our team and make a differenc…
Skills: Bilingual English and Spanish, Patient Screening, Medical Billing, Medical Coding, Eligibility Assistance
Melbourne, Victoria, Australia · On-site
About FirstSource FirstSource is a global leader in customer experience management, partnering with some of Australia’s most respected brands across healthcare and other essential service sectors. We deliver exceptional …
Skills: Customer Service, Empathy, Problem Solving, Healthcare Support, Verbal Communication
Bangalore, Karnataka, India · On-site
JOB DESCRIPTION Designation: Customer Service Trainee Department: Operations Location: Bengaluru Report to: Team Leader, Operations. Work Set-up: Work from Office WORK BRIEF: This role responds to customer queries and pr…
Skills: Customer Service, Oral Communication, Written Communication, MS Word, MS PowerPoint
Louisville, Kentucky, United States · Remote OK
Role Description: This position is responsible for assigned clerical tasks. These will include but are not limited to data entry, filing, copying, scanning, mail, etc. Other duties will be assigned by management. Roles &…
Skills: Data Entry, Microsoft Office, Organizational Skills, Verbal Communication, Written Communication
Remo, Virginia, United States · Remote Solely
Job Description: SCHEDULE: Monday through Friday 9 AM to 9 PM EST (8 hours Shift) GENERAL SUMMARY: The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients t…
Skills: Medical Collections, Customer Service, FDCPA Compliance, Payment Negotiation, Account Documentation
Remo, Virginia, United States · Remote Solely
Role Description: The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances. Roles…
Skills: Customer Service, Medical Billing, Call Center Operations, Payment Processing, Insurance Verification
Remo, Virginia, United States · Remote OK
Role Description: This position is responsible for assigned clerical tasks. These will include but are not limited to data entry, filing, copying, scanning, mail, etc. Other duties will be assigned by management. Roles &…
Skills: Data Entry, Microsoft Office, Organizational Skills, Verbal Communication, Written Communication
Grand Rapids, Michigan, United States · On-site
FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Location: ONSITE at a Medical Facility in Grand Rapids, MI Hours: Monday-Friday 9:00am-5:30pm Hybrid Due to the na…
Skills: Patient Screening, Medical Billing, Medical Coding, Eligibility Assistance, Customer Service
Remo, Virginia, United States · Remote OK
Role Description: This position is responsible for assigned clerical tasks. These will include but are not limited to data entry, filing, copying, scanning, mail, etc. Other duties will be assigned by management. Roles &…
Skills: Data Entry, Microsoft Office, Organizational Skills, Verbal Communication, Written Communication
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Respond to customer queries via email and chat to provide resolutions and support for client services. Focus on improving customer experience through fast, friendly, and accurate personal solutions.
Requires a minimum of a 10th-grade education and is open to freshers or those with at least one year of BPO experience. Candidates must be computer literate with strong written English communication skills.
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Job Title: Customer Support Associate – International Emails/Chat Grade: H1/H2 Job Category: Senior Associate / Associate Function/Department: Operations Reporting to: Team Leader Role Description: A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send e-mails/Chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries. Roles & Responsibilities Revert on emails or chats written by the customer on a variety of issues Update and process information accurately into the system(s) Resolve customer problems in a timely manner Take ownership & deliver on customer commitments Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration. Ability to solve problems – look for solutions aligned to customer’s perspective and deliver on all commitments Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team 1 © Firstsource Solutions Limited | February 15, 2023 Key Results External Performance Measurements- ask relevant external groups to evaluate various program activities – usually through surveys of individuals within these groups – related to the services they have experienced Internal Performance Measurements- used to assess and monitor the internal operation of an organization. ROLE HOLDER PROFILE A. Preferred educational qualifications: Minimum SSC (10th) passed. B. Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry C. Skills and Competencies i. Functional / Technical: Computer literate eg. Outlook, Word, Internet Explorer Typing skills: Process specific cut offs Good written English communication ii. Behavioral: Professional & Courteous in mannerisms Ability to liaise with customers at all levels Ability to handle and resolve complex customer calls D. Corporate Values Must demonstrate Firstsource values – REACCH that acts as our north star, helping us achieve our goals in a uber competitive, digital-first world while meeting customer and investor demands for social responsibility. Risk-Taking Dare to go beyond Challenge status quo every day. Be strategic. Be ambitious. Be resilient. Execution Excellence Strive to be the best Collaborate, co-create and drive excellence. 2 © Firstsource Solutions Limited | February 15, 2023 Agility Move ahead of time quickly Stay nimble, adapt fast and learn constantly with a ‘Digital First’ mindset. Customer First Keep customers at the heart of every action. Credibility Instil trust, confidence and accountability Seek answers rooted in ‘what's right’ and not ‘who's right’. Humaneness Be fair, respectful, transparent and sensitive Care for your community; act responsibly towards environment.
#WeMakeItHappen - for our clients, colleagues and communities!
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPS partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We help our clients across healthcare, banking and financial services, communications, media, technology, retail and utilities reimagine their business with our UnBPO(TM) approach. Our team of over 35,000 Firstsourcers, globally, is driven to Make It Happen for our clients, solving their biggest challenges. We are a trusted growth partner for over 200 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and the Philippines.
Offices: 2nd, 3rd, 4th & 5th Floor, Paradigm B, Mindspace, New Link Road, Malad West, Mumbai, MH 400064, IN · 5th Floor, Space One, Beadon Road, London, W6 0EA, GB · Suites 100, 215, 350, Atrium Centre, 10400 Linn Station Rd, Louisville, Kentucky 40223, US · 3rd Floor, Skyrise 1 Building, Cebu IT Park, Apas, Cebu City, 6000, PH · 3rd & Ground Floor, Tower 5A & B, Pritech II SEZ (Ecospace Park), Sarjapura Outer Ring Road, Varthur Hobli, Bengaluru, Karnataka 560103, IN
#WeMakeItHappen - for our clients, colleagues and communities!
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPS partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We help our clients across healthcare, banking and financial services, communications, media, technology, retail and utilities reimagine their business with our UnBPO(TM) approach. Our team of over 35,000 Firstsourcers, globally, is driven to Make It Happen for our clients, solving their biggest challenges. We are a trusted growth partner for over 200 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and the Philippines.
Offices: 2nd, 3rd, 4th & 5th Floor, Paradigm B, Mindspace, New Link Road, Malad West, Mumbai, MH 400064, IN · 5th Floor, Space One, Beadon Road, London, W6 0EA, GB · Suites 100, 215, 350, Atrium Centre, 10400 Linn Station Rd, Louisville, Kentucky 40223, US · 3rd Floor, Skyrise 1 Building, Cebu IT Park, Apas, Cebu City, 6000, PH · 3rd & Ground Floor, Tower 5A & B, Pritech II SEZ (Ecospace Park), Sarjapura Outer Ring Road, Varthur Hobli, Bengaluru, Karnataka 560103, IN
