Spain · Remote OK
About Us Foundever™ is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we are the team behind the best experiences for more than 750 of the world's leading and digital-…
Skills: Python, LangGraph, LangFuse, MCP Servers/Clients, LLM Integration
Porto, Portugal · On-site
$920/hr–$1k
Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Italian native or fluent with strong English communication skills? Looking to make your career abroad in a multi…
Skills: Italian Fluency, English Proficiency, Customer Support, Written Communication, Phone Conversation Skills
Cairo, Cairo, Egypt · On-site
About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first bran…
Skills: Operations Management, P&L Management, Client Relationship Management, Call Center Operations, Financial Reporting
Vega, Sweden · Remote OK
About Us SAP SuccessFactors Talent Management Analyst At Foundever®, we create the experiences that power the world’s leading brands. With 170,000 associates globally supporting 750+ brands, our people technology plays a…
Skills: SAP SuccessFactors Configuration, Recruiting Module, Onboarding Module, Talent Management, Performance & Goals
Lac-Ashuapmushuan, Quebec, Canada · Remote Solely
$39k/yr
About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first bran…
Skills: Administrative support, Bilingualism, Electronic medical records, Data entry, Scheduling
Turku, Southwest Finland, Finland · On-site
Required Language English, Finnish Employment Type Full time Contract Type Permanent Description Loistatko asiakaspalvelussa ja nautit ihmisten auttamisesta? Etsitkö säännöllistä kuukausituloa ja arkipäiviin painottuvaa …
Skills: Customer service, Communication skills, Problem solving, Finnish language, English language
Porto, Portugal · Hybrid
Come work with us. At Foundever, we serve 800+ global brands across 45 countries. Behind every successful recruitment campaign is engaging content that attracts the right people and brings our employer brand to life. Tha…
Skills: Social media strategy, Content creation, Copywriting, Storytelling, Short-form video production
Athens, Attica, Greece · On-site
About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-fi…
Skills: French Proficiency, Italian Proficiency, English Proficiency, Quality Assurance, Data Analysis
Athens, Attica, Greece · Remote OK
About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-fi…
Skills: Team Leadership, People Management, German Proficiency, English Proficiency, Performance Monitoring
Fayetteville, North Carolina, United States · On-site
$17/hr–$18/hr
Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! This position requires you to be on-onsite. Must live within 50 miles of the Foundever F…
Skills: System navigation, Customer service, Reliability, Critical thinking, Service-oriented
Porto, Portugal · On-site
Come and work with us. We are looking for a talented and accomplished French Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advi…
Skills: Team management, Coaching, Leadership, Performance management, Communication
Porto, Portugal · On-site
Come and work with us. We are looking for a talented French Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of t…
Skills: French language, English language, Training needs assessment, Curriculum design, Coaching
Spain · Remote OK
About Foundever ™ Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-f…
Skills: Microsoft 365, Azure, Cloud Architecture, Identity and Access Management, Microsoft Intune
Sweden · On-site
Required Language English Employment Type Full time Contract Type Permanent Description Junior full-stack .NET developer Job description As a Junior full-stack .NET developer at Foundever you would be working on internal…
Skills: C#, .NET Framework, SQL Server, ASP.NET MVC, JavaScript
Vale, Guernsey, Guernsey · Remote OK
About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first bra…
Skills: Product Marketing, Go-To-Market Strategy, Technical Writing, Product Positioning, Sales Enablement
Larnaca, Cyprus, Cyprus · On-site
Required Language English, Greek Employment Type Full time Contract Type Permanent Description Responsibilities: Preventive Maintenance (PM) at all Company Offices and Staff Accommodation: Conduct scheduled inspections a…
Skills: Preventive Maintenance, HVAC Systems, Electrical Wiring, Plumbing, Troubleshooting
Düsseldorf, North Rhine-Westphalia, Germany · On-site
Stell dir vor, du arbeitest in einer Umgebung, die Kreativität und Zusammenarbeit fördert, wo deine Ideen geschätzt und deine berufliche Entwicklung unterstützt wird. Unsere Offices bei Foundever sind Orte, an denen du d…
Skills: German, French, Customer service, SAP, Microsoft Office
Málaga, Andalusia, Spain · On-site
Job Opportunity in Malaga for German Speakers We continue to grow! Join our dynamic team in the heart of Málaga, where we are dedicated to delivering exceptional service in the hospitality and tourism sector at Foundever…
Skills: German language, English language, Customer service, Sales, Communication skills
Rabat, Rabat-Salé-Kénitra, Morocco · On-site
External Job Offer Foundever is seeking an experienced Operations Manager to lead one of its English-speaking Activities. Main Tasks: Lead teams to meet and exceed business objectives (client and corporate service, quali…
Skills: Operations Management, Leadership, Team Management, Performance Management, Coaching
Porto, Portugal · Hybrid
Come and work with us. We are looking for a German Quality Specialist to join our team. As a Quality Specialist in this project, your daily responsibilities will include: Strong emphasis on assessing Audits via Data Anal…
Skills: Data Analysis, Quality Assurance, German Proficiency, English Proficiency, Call Monitoring
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Architect and own the agentic systems framework to enable technical teams to build, evaluate, and deploy autonomous AI workflows. Lead the technical vision, implement observability via LangFuse, and create standardized templates for MCP servers and clients.
Requires 8+ years in ML engineering, including 4+ years with LLMs and 2+ years shipping production agentic systems. Must be proficient in Python and experienced with LangGraph, LangFuse, and evaluation methodologies for generative AI.
Foundever™ is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we are the team behind the best experiences for more than 750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver seamless, AI-driven experiences in the moments that matter.
As AI becomes increasingly agentic and autonomous, we are building a platform to orchestrate intelligent workflows that automate complex business processes at scale.
We are looking for an Agentic Technical Lead to own the agentic systems framework — the platform and tooling that enables technical teams across the organization to build, configure, evaluate, and deploy agentic systems for their own use cases.You will architect and ship the infrastructure that makes agentic development self-service and production-safe: configuration interfaces where developers define system prompts and models for each agent component, end-to-end evaluation pipelines with predefined metrics, dataset creation and experiment management via LangFuse, and iterative workflows that take teams from prototype to production. You will define how MCP Servers and Clients are templated via Backstage, ensuring governance and visibility over all deployed agentic systems. You will continuously expand the framework's capabilities so teams can build increasingly sophisticated agents without reinventing infrastructure.The stack includes LangGraph for orchestration, LangFuse for observability and evaluation, and AWS infrastructure for scale. This role requires deep expertise in LLMs and agentic systems, strong architectural thinking, and the ability to lead end-to-end in a fast-moving AI environment.
Evaluation & Testing Infrastructure
Observability & Production
Technical Leadership
Collaboration
Required
Nice to have
Languages
Our offer
Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US
Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US
