Fort Smith, Arkansas, United States · On-site
About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first bran…
Skills: Call Center Management, Coaching, Performance Metrics, Supervisory Skills, Interpersonal Communication
Motherwell, Scotland, United Kingdom · Remote OK
About Us Job Summary The start date for this role will not be until the end of July/August, therefore you may not be contacted until July regarding your application. Your working life is how you spend a large proportion …
Skills: Customer Service, Telephone Communication, GDPR Compliance, Computer Literacy, Data Entry
Fort Smith, Arkansas, United States · On-site
About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first bran…
Skills: Operations Management, Team Leadership, Performance Management, KPI Tracking, Client Relationship Management
Porto, Portugal · On-site
$920/hr–$1k
Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Italian native or fluent with strong English communication skills? Looking to make your career abroad in a multi…
Skills: Italian Fluency, English Proficiency, Customer Support, Written Communication, Phone Conversation Skills
Bulgaria · Hybrid
The Account Manager is the primary client’s day-to day service delivery point of contact. Responsibilities include developing strong relationships with the client, connecting with key business stakeholders. They will res…
Skills: Client Management, Project Management, Team Leadership, Strategic Planning, Financial Reporting
Lac-Ashuapmushuan, Quebec, Canada · Remote Solely
Bilingual Nurse Practitioner (NP) –Remote Canada Position Overview Are you a bilingual Nurse Practitioner looking to expand your practice on your own terms? We are seeking passionate NPs to join our virtual care platform…
Skills: Primary Care, Urgent Care, Telehealth, Diagnostic Reasoning, Patient Assessment
Lac-Ashuapmushuan, Quebec, Canada · Remote Solely
Nurse Practitioner (NP) –Remote Canada Position Overview Are you a bilingual Nurse Practitioner looking to expand your practice on your own terms? We are seeking passionate NPs to join our virtual care platform as indepe…
Skills: Primary Care, Urgent Care, Telehealth, Clinical Assessment, Prescribing Medications
Canada · Remote Solely
Infirmier(ère) praticien(ne) bilingue (IP) – Télétravail, Canada Aperçu du poste : Êtes-vous un(e) infirmier(ère) praticien(ne) bilingue souhaitant élargir votre pratique selon vos propres conditions ? Nous recherchons d…
Skills: Bilingualism (English/French), Primary Care, Urgent Care, Diagnostic Reasoning, Patient Assessment
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Supervise a team of agents to meet operational metrics, quality standards, and customer satisfaction goals. Provide ongoing coaching, mentoring, and performance reporting to ensure professional call handling and agent development.
Requires 12 to 18 months of call center experience and a four-year college degree or equivalent work experience. Candidates must possess strong supervisory skills and be Coach Talent+ or Coach Growth Point certified.
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
Gold Stevie Award Winner for Great Employers in 2024 and 2022
We foster an exciting culture of creativity, connection, and commitment
Read more about our culture: Foundever® Stories.
Ensure calls are handled professionally. Provide direction and guidance to ensure consistent achievement of key performance metrics. Achieve, measure, report and communicate metric goal attainment for assigned team. Ensure accurate and timely communication of client and campaign issues to Manager Site Operations. Consistently achieve number of call monitoring per week goal and scores for the team. Coach, mentor, and develop agent team for skills expansion and promotional opportunities. Perform other duties as assigned including taking front line customer calls as required.
Supervise assigned team to meet or exceed client and corporate goals including Operational metrics, Quality, Customer satisfaction, Client satisfaction, and Profitability/Productivity.
Hire and retain the best agents.
Regular monitoring, coaching and development of agents with the team.
Implement agent recognition programs under direction of Manager Site Operations.
Share best practices across teams and build spirit of teamwork.
Minimum of 12 to 18 months of call center experience preferably as a product specialist.
Demonstrated interpersonal, coaching, and supervisory skills.
Demonstrated ability to set priorities and multi-task.
Excellent verbal and written communication skills.
Good computer skills (hardware, operating systems, Internet).
Be Coach Talent+ or Coach Growth Point certified.
Four-year college degree or directly related work experience.
The base pay range for this position is up to $21.63 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
Foundever® is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US
Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US
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