Athens, Attica, Greece · Hybrid
About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-fi…
Skills: Operations management, P&L management, Strategic planning, Team leadership, Client relationship management
Porto, Portugal · On-site
Come and work with us. We are looking for a talented and accomplished Spanish Real-Time Analyst to monitor actual vs plan delivery at the Queue & agent level to ensure that the correct number of agents are available at t…
Skills: Real-Time Analysis, Workforce Management, Queue Management, Intraday Management, Schedule Adherence
Hyderabad, Telangana, India · Remote OK
About Foundever ™ Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-f…
Skills: Microsoft 365, Exchange Online, Microsoft Teams, SMTP Routing, Email Security
Porto, Portugal · On-site
Come and work with us. We are looking for a talented and accomplished Spanish Scheduler to be responsible for ensuring optimal resource allocation across all campaigns and sites. The role focuses on efficient schedule pl…
Skills: Spanish Proficiency, English Proficiency, MS Excel, Workforce Management Tools, Scheduling
Portugal · Remote OK
About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first bra…
Skills: Product Marketing, Go-To-Market Strategy, Technical Writing, Product Positioning, Stakeholder Management
Portugal · Remote OK
About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first bra…
Skills: Product Marketing, Go-to-Market Strategy, Technical Writing, Product Positioning, Stakeholder Management
Portugal · Remote OK
About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first bra…
Skills: Product Marketing, Go-To-Market Strategy, Technical Writing, Product Positioning, Stakeholder Management
Athens, Attica, Greece · On-site
About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-fi…
Skills: Logistics, IT asset management, Inventory management, Communication, Organizational skills
Blois, Centre-Val de Loire, France · On-site
A propos Nous recherchons un(e) alternant(e) RH motivé(e) souhaitant développer ses compétences dans les Ressources Humaines. Au sein de notre service, il/elle aura l’opportunité de découvrir différents domaines RH et de…
Skills: Human Resources Management, Administrative Support, Data Entry, Personnel Records Management, Communication Skills
DeLand, Florida, United States · On-site
Bilingual Spanish/ English Customer Service Representative ¿Te gusta ayudar a los demás? ¿Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to ma…
Skills: Bilingual Proficiency, Customer Service Excellence, Tech-Savvy, Reliability, Critical Thinking
Sumter, South Carolina, United States · On-site
Banking Customer Service Representative Join our dynamic team at Foundever in Sumter, SC where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our off…
Skills: Tech-Savvy, Customer Service Excellence, Reliability, Critical Thinking, Service Orientation
Las Vegas, Nevada, United States · On-site
$18/hr–$20/hr
Customer Service Insurance Representative Have you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and ins…
Skills: System Navigation, Customer Connection, Empathy, Compassion, Self-motivation
Pipariya, Bihar, India · Hybrid
About Foundever: Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-f…
Skills: NOC Management, Network Operations, Telecom Operations, Systems Infrastructure, ITIL v4
Porto, Portugal · Remote OK
$920/hr–$1k
Come and work with us. How about join a support team of one of the most respected photographic brands? Are you French native or fluent with strong English communication skills? Looking to make your career in a multicultu…
Skills: French, English, Customer support, Troubleshooting, Communication skills
Las Vegas, Nevada, United States · On-site
$18/hr–$20/hr
Customer Service Insurance Representative Have you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and ins…
Skills: System Navigation, Customer Connection, Empathy, Compassion, Self-motivation
DeLand, Florida, United States · On-site
Banking Customer Service Representative Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our of…
Skills: Tech-Savvy, Customer Service Excellence, Reliability, Critical Thinking, Service Orientation
Porto, Portugal · On-site
$920/hr–$1k
Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Spanish native or fluent with strong English communication skills? Looking to make your career abroad in a multi…
Skills: Customer service, Spanish, English, Communication skills, Problem solving
India · Hybrid
About Foundever Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-fir…
Skills: Network engineering, Network architecture, Strategic planning, Change management, Cloud platforms
Copenhagen, Capital, Denmark · On-site
Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits? Are you Danish native or fluent with strong English communication skills? Looking to build your career in the Mediterranean city …
Skills: Danish Proficiency, English Communication, Customer Service, Problem Solving, Analytical Skills
Athens, Attica, Greece · On-site
About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-fi…
Skills: HR Operations, Talent Acquisition, Performance Management, Employment Law Compliance, People Management
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The Director of Operations will lead and optimize multi-site operations to ensure high performance in service delivery, quality, and profitability. They will manage P&L performance, drive continuous improvement, and build strong relationships with clients and internal stakeholders.
Candidates must have at least 8 years of operations experience, including 5 years in a customer contact center and 2 years in a senior leadership role. A bachelor's degree and EU citizenship or a valid work permit for Greece are required.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We are looking for an experienced and results-driven Director of Operations to join our growing team in Greece. Based in Athens, you will be responsible for leading and optimizing operations across multiple sites, ensuring high performance in service delivery, profitability, quality, and continuous improvement.
This is a senior leadership role where you will drive operational excellence, lead high-performing teams, and partner closely with clients and internal stakeholders to deliver consistent, value-driven results across programs.
As a Director of Operations, your daily responsibilities will include:
This is a great opportunity for a senior operations leader who thrives in a dynamic environment and is ready to make a meaningful impact on business performance, client satisfaction, and team development.
#LI-Hybrid
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US
Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US
