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Full-time
Posted 8h ago
Apply by Jun 23
~40 hrs/week
Responsibilities
The Training Manager is responsible for identifying skill gaps and designing tailored training curricula to meet organizational needs. They facilitate learning sessions both in-person and virtually while evaluating program effectiveness for continuous improvement.
Requirements
The candidate must be able to develop interactive training modules and manage the logistics of training execution. They are expected to stay current with industry trends and ensure all programs comply with company and industry standards.
Full job description
Overview
The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs.
Duties and qualifications may vary depending on the organization's size, industry, and operational requirements.
Responsibilities
Responsibilities:
Conduct thorough assessments to identify training needs across various departments and job roles
Analyze performance metrics, feedback, and skill gaps to determine training priorities
Design and develop training curriculum, materials, and resources tailored to meet specific job requirements
Create engaging and interactive training modules incorporating various instructional methods and technologies
Facilitate training sessions, workshops, and seminars both in-person and virtually
Deliver training content effectively to ensure understanding and retention among participants
Develop evaluation methods to assess the effectiveness of training programs
Collect feedback from participants and stakeholders to make continuous improvements to training initiatives
Provide ongoing support and coaching to employees to reinforce learning and development
Collaborate with managers to identify opportunities for individual and team improvement
Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities
Maintain accurate records of training attendance, feedback, and performance metrics
Ensure training programs comply with company policies, industry regulations, and quality standards
Stay updated on industry trends and best practices in training and development.
Related keywords
Training Needs AssessmentInstructional MethodsLearning and DevelopmentPerformance MetricsCurriculum DesignWorkshop FacilitationEmployee CoachingQuality StandardsClient OperationsSkill Gaps
We are TP Group.
You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.
Offices: 21, Rue Balzac, Paris, Île-de-France 75008, FR
OmnichannelRightshoreContact Center on DemandAnalytics SolutionsHomeBaseVIP SolutionsSalesDigital SolutionsFace-to-FaceInternet Interactions
We are TP Group.
You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.
Offices: 21, Rue Balzac, Paris, Île-de-France 75008, FR
OmnichannelRightshoreContact Center on DemandAnalytics SolutionsHomeBaseVIP SolutionsSalesDigital SolutionsFace-to-FaceInternet Interactions