Dublin, Leinster, Ireland · On-site
Overview SME (Polish Speaking) Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and delivering exce…
Skills: Polish Fluency, English Fluency, Coaching, Mentoring, Quality Assurance
India · Remote OK
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Customer Service, Technical Support, Issue Analysis, Conflict Resolution, Omnichannel Support
Toronto, Ontario, Canada · Hybrid
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Consultative Selling, Digital Marketing, Google Ads, Relationship Management, Portfolio Management
Malad, Jammu and Kashmir, India · On-site
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Banking Experience, Language Proficiency, Customer Experience Management, Omnichannel Support
George Town, Penang, Malaysia · On-site
Overview The Technical Support Specialist provides timely support to customers through available communication channels (email and chat) Qualifications Education background: • Bachelor’s Degree or at least Diploma or equ…
Skills: Inbound Sales, Customer Support, Consultative Selling, B2B Sales, CRM Systems
New Delhi, Delhi, India · Remote OK
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Customer Service, Technical Support, Issue Analysis, Omnichannel Support, Communication Skills
Malad, Jammu and Kashmir, India · On-site
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Technical Customer Service, Troubleshooting, Software Installation, Equipment Activation, Customer Inquiry Handling
India · Hybrid
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Innovation Management, Solution Design, Strategic Planning, Process Optimization, Team Leadership
Toronto, Ontario, Canada · On-site
Overview Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers. About TP TP is a leading global provider of digital business services. We…
Skills: Full-Cycle Recruiting, B2B Sales Sourcing, Stakeholder Management, Workday, Google Workspace
Bangor, Northern Ireland, United Kingdom · Hybrid
Overview Responsibilities Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our on…
Skills: Customer Service, Relationship Management, Communication Skills, Time Management, Microsoft Office
Barcelona, Catalonia, Spain · Hybrid
Your Main Responsibilities Will Be: Performance Excellence Management: presentation and analysis of performance and forecast figures to all stakeholders. Monitoring performance and building action plans towards improveme…
Skills: Performance Excellence Management, Sales Strategy, Financial Forecasting, People Development, Stakeholder Management
Toronto, Ontario, Canada · Hybrid
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Quality Assurance, B2B Sales, Performance Metrics, MS Office, G Suite
Gurgaon, Haryana, India · Hybrid
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Team Leadership, Operations Management, Customer Experience Management, Omnichannel Support, Issue Analysis
Ontario, Canada · Remote Solely
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locati…
Skills: Mandarin Fluency, English Fluency, Interpretation, Cultural Sensitivity, Active Listening
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The SME supports and coaches team members while enforcing policies and acting as a liaison between training, quality, and operations. Responsibilities include mentoring new hires, resolving real-time inquiries, and monitoring reports of abuse to enforce terms of use.
Candidates must be fluent in Polish and English with at least 2 years of operations experience in a shared services or BPO environment. A degree is desirable, along with strong analytical capabilities and cultural awareness of the supported market.
Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and delivering excellence — we’d love to hear from you!
SME Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.
Recommended Qualifications:
#LI-CW1
We are TP Group. You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.
Offices: 21, Rue Balzac, Paris, Île-de-France 75008, FR
We are TP Group. You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.
Offices: 21, Rue Balzac, Paris, Île-de-France 75008, FR
