We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment…
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The Shift Supervisor provides operational and administrative oversight of the facility to ensure safe, patient-centered care and efficient patient throughput. They serve as the on-shift leader managing workflow, staffing, and regulatory compliance while supporting clinical staff and stakeholders.
Requirements
Requires a high school diploma, QMHP credential, and at least 5 years of direct clinical care experience with 2 years in leadership. Candidates must pass specific Virginia state background checks and be fully vaccinated.
Full job description
We’re not just behavioral health people—we’re crisis people.
Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.
Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.
Our values shape our decisions, define our culture, and foster continuous learning and growth.
We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.
We are on a mission to change the face of behavioral health. Help us save lives and make a difference.
What You'll Do:
The Shift Supervisor is responsible for providing operational and administrative oversight of the facility during assigned shifts or within specific units, ensuring safe, efficient, and patient-centered delivery of care. The Shift Supervisor oversees day-to-day workflow, patient throughput, staffing coordination, and real-time problem solving to support smooth movement of patients through the facility and appropriate care at each stage of treatment. This role serves as the on-shift leader and key resource for staff, patients, families, and community partners, while promoting effective communication, regulatory compliance, sound clinical operations, and optimal use of resources to maintain a safe and therapeutic environment.
Oversee the operation of the assigned unit and shift to ensure the clinical team is operating efficiently, smoothly, and consistently to support high-quality clinical care and outcomes.
Oversee the operation, organization, and flow of patients through the unit and facility, including but not limited to delegating work assignments for all disciplines, and supporting admissions, transfers, and discharges to and from the unit. Acts as the onsite resource for the clinical staff, individuals, family members, or community stakeholders.
Responsible for ensuring all clinical staff are following Utilization Management and Revenue Cycle Management guidelines to ensure correct coding and billing of services.
Manages escalated concerns/problems from internal and external stakeholders. Actively assesses and manages barriers that impact flow through the facility.
Ensures compliance with policies, procedures, all standards of practice, and the requirements of regulatory and accreditation agencies.
Assists with training and orientation of new staff to unit processes and procedures. Partners with discipline manager to ensure full orientation to position.
Utilizes de-escalation procedures and theories to assist in providing a safe milieu. Utilizes skills effectively to describe and demonstrate roles and responsibilities related to safety.
Partners with clinical and administrative managers to identify and manage performance and behavior issues.
Is trained in and able to perform Safe Clinch techniques and provide oversight and guidance.
Performs all other duties as assigned.
What You'll Bring:
High School diploma or equivalent
At least 5 years’ experience as a direct clinical care provider in Nursing, Social Services, Administrative or Milieu support (BHS/RSS)
QMHP Credential
2 years of leadership experience
Demonstrated leadership experience and ability to encourage cross-functional and multi-disciplinary partnership
Working understanding of utilization management and revenue cycle management in the behavioral health setting
The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
State of Virginia Fingerprint Clearance
Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check
Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search
Must be able to obtain a Food Handlers Card for the State of Virginia (BHS/RSS positions)
It Would Be Great if You Had:
At least 2 years of clinical work experience in a crisis behavioral health setting
3 years of leadership experience
Ability to perform Safe Clinch restraint technique
What We Offer:
Full-time only:
Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
CHS pays for Basic Life, AD&D, Short and Long-Term Disability
Voluntary Life insurance option for employees and their families
Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
Flexible Spending Accounts (health care and dependent care)
401k company match after 6 months (50% of deferrals up to 6% of compensation)
Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
Company‑paid parental leave available to eligible employees
All employees (Pool, Part-time and Full-time):
Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
After 90 days, you are auto enrolled in the 401k Plan
Connections Health Solutions is proud to be a Second Chance Employer.
Actual compensation is based on relevant experience, education, internal equity, and budget.
Virginia pay range
$35.50—$40 USD
EEO Statement
Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.
Recruitment Fraud Warning
Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers.
Please note:
Official communications come only from an email address ending in @connectionshs.com.
We will never extend an offer without completing our formal interview process.
We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process.
If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact [email protected] to verify its authenticity before responding.
We provide crisis stabilization and access to care for anyone needing behavioral health services.
Industry
Mental Health Care
Company size
501-1,000 employees
Founded
2009
Headquarters
Phoenix, Arizona
LinkedIn followers
20,441
Total funding
$58M
Connections Health Solutions collaborates with local governments, health systems, managed care organizations, and community providers to build crisis care systems that work. We operate 24/7 behavioral health crisis centers offering a full continuum of crisis care, from walk-in psychiatric services through stabilization, designed to reduce strain on EDs, law enforcement, and jails while improving outcomes for the individuals we serve and across the behavioral health system.
As an industry leader in immediate-access behavioral health crisis care, we bring proven operational models and a no-wrong-door approach to every community we serve. Our centers in Harrisburg, Kirkland, Phoenix, and Tucson hold The Joint Commission's Gold Seal of Approval for Behavioral Health Care and Human Services Accreditation.
Our mission is simple: provide immediate care to people in crisis and connect them with the long-term support within their community.
Offices: 2394 E Camelback Rd, Phoenix, Arizona 85016, US · 1201 S 7th Ave; Suite #150 Phoenix, AZ 85007, Phoenix, Arizona, US · 2802 E District St, Tucson, Arizona 85714, US · 14554 Lee Rd, Chantilly, Virginia 20151, US · 11410 NE 122nd Way, Kirkland, Washington 98034, US
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