Baton Rouge, Louisiana, United States · Hybrid
Duties and Responsibilities: • Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and ema…
Skills: HVAC technical service, Technical support, Salesforce CRM, Customer service, Product installation
Texarkana, Texas, United States · On-site
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Sales Center Manager is responsible for managing sales and operations for one of our wholesal…
Skills: Inventory management, Team leadership, Sales operations, P&L management, Customer experience
Charlotte, North Carolina, United States · On-site
Duties and Responsibilities Daily loading and unloading of products. Assist with delivering and transporting HVAC freight and materials to customers. Receive, inspect and stock all merchandise. Verify all items received …
Skills: Forklift operation, Logistics, Inventory control, Customer service, Loading and unloading
Boynton Beach, Florida, United States · On-site
Duties and Responsibilities Interact with internal and outside salespeople, vendors and contractors. As directed by Sales Center Manager, responsible for preparing and completing weekly cyclevcounts, timely processing an…
Skills: HVAC knowledge, Customer service, Sales, Inventory management, Warehouse operations
Baton Rouge, Louisiana, United States · On-site
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Warehouse Associate is responsible for the day-to-day warehouse upkeep, including picking and…
Skills: Warehouse operations, Forklift operation, Inventory control, Order picking, Shipping and receiving
Jacksonville, Florida, United States · On-site
Duties and Responsibilities Daily loading and unloading of products. Assist with delivering and transporting HVAC freight and materials to customers. Receive, inspect and stock all merchandise. Verify all items received …
Skills: Warehouse management, Forklift operation, Logistics, Inventory control, Customer service
Baldwin Park, California, United States · On-site
$25/hr–$33/hr
The Branch Sales Representative, reporting to the Regional Manager, will focus on growing sales of our entire product offering to an assigned account list by utilizing technology, understanding market needs, and building…
Skills: Sales, Customer Relationship Management, Account Management, HVAC Industry Knowledge, Salesforce
Thousand Palms, California, United States · On-site
$75k–$96k/yr
The Account Executive will be responsible for driving sales and margin growth by identifying and recruiting new business opportunities, managing client relationships, and ensuring customer satisfaction. This role require…
Skills: Sales, Business development, HVAC industry knowledge, Client relationship management, Salesforce
Broward County, Florida, United States · On-site
Duties and Responsibilities Interact with internal and outside sales people, vendors and contractors. Responsible for showroom merchandising and re-stocking product. Assist in resolving customer relations problems with b…
Skills: Counter Sales, Warehouse Operations, Customer Service, Inventory Control, Forklift Operation
East Lake, Florida, United States · On-site
Duties and Responsibilities: • Account Support: Act as branch point of contact for key accounts • Order Management: Support accurate order completion, processing, and tracking.This includes e-commerce and direct customer…
Skills: Account support, Order management, Delivery coordination, Customer service, Product information
Pensacola, Florida, United States · On-site
Duties and Responsibilities: • Account Support: Act as branch point of contact for key accounts • Order Management: Support accurate order completion, processing, and tracking. This includes e-commerce and direct custome…
Skills: Order management, Customer service, Account support, Delivery coordination, Logistics
Riviera Beach, Florida, United States · On-site
Duties and Responsibilities Interact with internal and outside sales people, vendors and contractors. Responsible for showroom merchandising and re-stocking product. Assist in resolving customer relations problems with b…
Skills: Counter sales, Customer service, Warehouse operations, Inventory control, Forklift operation
Orlando, Florida, United States · On-site
Duties and Responsibilities: • Account Support: Act as branch point of contact for key accounts • Order Management: Support accurate order completion, processing, and tracking.This includes e-commerce and direct customer…
Skills: Account support, Order management, Delivery coordination, Customer service, Product information
Charlotte, North Carolina, United States · On-site
Duties and Responsibilities Secure maximum market share and sales dollars consistent with established sales policies and programs. Solicit new accounts and dealers and develop market strategies. Maintain direct personal …
Skills: Sales, Account Management, HVAC, Market Strategy, Customer Relations
Arlington, Texas, United States · Hybrid
The mission of the Gemaire technical support group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Representatives. Employees in this role p…
Skills: HVAC technical service, Technical support, Salesforce CRM, Customer service, Diagnostic methods
Phoenix, Arizona, United States · On-site
The mission of the Gemaire technical support group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Representatives. Employees in this role p…
Skills: HVAC technical service, Technical support, Customer service, Salesforce CRM, Diagnostic methods
Tucson, Arizona, United States · On-site
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC distribution? The Driver loads, delivers, and transports HVAC freight and materials from one of our establis…
Skills: Box truck driving, Warehouse operations, Inventory management, Order picking, Order verification
Lake Charles, Louisiana, United States · On-site
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Counter Sales Associate is responsible for our sales counter at one of our established wholes…
Skills: Sales, Customer Service, HVAC Industry Knowledge, Merchandising, Problem Solving
Slidell, Louisiana, United States · On-site
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Driver/Warehouse Associate is responsible for the inventory of the Warehouse and daily delive…
Skills: Inventory management, Delivery driving, Forklift operation, Logistics, Customer service
Arlington, Texas, United States · On-site
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Sales Center Manager is responsible for managing sales and operations for one of our wholesal…
Skills: Sales Management, Operations Management, P&L Management, Inventory Control, Team Leadership
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Provide remote and on-site technical support for HVAC products while assisting the sales team with customer interactions and training. Manage warranty claims, conduct investigations, and maintain accurate records of service activities and equipment issues.
Requires a minimum of 5 years of direct HVAC technical service experience and proficiency with Microsoft Office. Candidates must possess excellent communication skills and a valid driver's license with a clean driving record.
Duties and Responsibilities:
• Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and email.
• Provide on-site technical support regarding product installation and service issues through personal direct interaction.
• Encourage development of Gemaire customers by explaining the correct product installation methods, product service and diagnostic methods, and overall best practices.
• May be required to teach technical training classes produced by Gemaire and the various equipment manufacturers as directed by the class syllabus and manufacturer guidelines.
• Provide support to the Gemaire sales group objectives by working with local and regional sales representatives. This can include activities such as joint calls to key customers and speaking or presenting on various topics at trade shows or open house events.
• Act as a first point of contact or liaison between Gemaire customers and HVAC equipment factory representatives, especially when dealing with special warranty issues, manufacturer program support or end user (consumer) support cases.
• Assist in equipment manufacturer product quality escape resolution and program administration for the HVAC equipment lines distributed by Gemaire.
• Conduct investigations related to insurance or warranty claims with direct supervision from the Technical Support and Training Manager and the appropriate equipment manufacturer representatives. May be required to assist in providing litigation support (expert witness).
• Submit regular activity and expense reports. Maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance.
• Perform other duties as required to meet the overall goals and objectives of Gemaire.
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
• HVAC technical service skills typical of minimum 5 years direct industry experience
• Excellent verbal and written communication skills
• Computer literate, proficient with Microsoft office suite.
• Some overnight travel required
• Valid motor vehicle driver license and reliable transportation (must have clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1-year period).
Preferred Qualifications
• NATE CHP (Certified HVAC Professional) certification preferred
Experience: 5 Years HVAC technical service skills typical of minimum 5 years direct industry experience
Physical Demands Demand Frequency
Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Occasional
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Occasional
Walking Frequent
Standing Frequent
Sitting Frequent
Stooping Occasional
Kneeling Occasional
Repeated Bending Occasional
Climbing Occasional
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Occasional
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Frequent
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
The mission of the Gemaire technical support group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Representatives. Employees in this role primarily provide product technical support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.
Gemaire is an independent distributor of heating, air conditioning, refrigeration equipment, parts, and supplies.
Gemaire is one of the largest independent distributor of heating, air conditioning, refrigeration equipment, parts and supplies in the world. Headquartered in Deerfield Beach, Florida, we have over 85 complete Sales Centers and Together we have been known as a strong, reliable force within the HVAC industry for more than 40 years. Our distribution rights with trusted manufacturers such as Rheem, American Standard, Frigidaire and Maytag allow us to provide only the highest quality, most eco‐friendly equipment, parts and supplies to our valued network of contractors coast to coast. Gemaire is a subsidiary of Watsco (NYSE: WSO), located in Coconut Grove, FL.
Offices: 1525 NW 3rd St, Suite 21A, Deerfield Beach, FL 33442, US
Gemaire is an independent distributor of heating, air conditioning, refrigeration equipment, parts, and supplies.
Gemaire is one of the largest independent distributor of heating, air conditioning, refrigeration equipment, parts and supplies in the world. Headquartered in Deerfield Beach, Florida, we have over 85 complete Sales Centers and Together we have been known as a strong, reliable force within the HVAC industry for more than 40 years. Our distribution rights with trusted manufacturers such as Rheem, American Standard, Frigidaire and Maytag allow us to provide only the highest quality, most eco‐friendly equipment, parts and supplies to our valued network of contractors coast to coast. Gemaire is a subsidiary of Watsco (NYSE: WSO), located in Coconut Grove, FL.
Offices: 1525 NW 3rd St, Suite 21A, Deerfield Beach, FL 33442, US
