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$100k–$122k/yr
Full-time
associate degree
Employee Ownership Program, Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Matching Program, Career Growth Opportunities
Posted 18d ago
~40 hrs/week
Remote in Boston, Massachusetts, United States, Charlotte, North Carolina, United States, Dallas, Texas, United States, Denver, Colorado, United States
Responsibilities
Configure, deploy, and train users on the Salesforce Field Service Management platform to improve operational efficiency. Develop performance metrics and KPIs to evaluate field service effectiveness across various brands.
Requirements
Requires an Associate's degree or equivalent with 3-5 years of experience in field service support or application deployment. Proficiency in Salesforce FSM and a willingness to travel up to 50% are essential.
Full job description
Company: Flow Control Group
About Us: Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95+ entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.
At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.
The flow control group owns businesses in the flow control, industrial automation, and life sciences spaces. As the business has grown, we are currently deploying Salesforce.com’s Customer Relationship Management platform for our sales organization. We are also deploying Salesforce.com Field Service Management software in the businesses that have field service organizations.
This role will configure, deploy, and train field service users and managers in the best practices of field service management, use of field service KPI’s, and best practices in field service delivery. This role will ensure field service best practices are implemented by leveraging the Salesforce.com Field Service Management platform to increase the efficiency and effectiveness of our field service organizations.
The successful candidate for Flow Control Group’s Field Service Operations leader role will have three key areas of responsibility. First, the Field Service Operations leader will work to successfully deploy the Field Service Management platform for various brands across various operating groups. This role will work closely with Operating Group and Brand leaders and service leaders on the rollout of our strategy. Second, the Field Service Operations leader demonstrates analytical skills to evaluate the performance of field service personnel and will develop metrics and help train field service managers on the appropriate way to evaluate service performance in the business. Lastly, our Field Service Operations leader will work closely with other functional leaders such as operations, service delivery, , pricing, IT and others to integrate FSM into the other key infrastructure products and services such as Customer Relationship Management and other ERP business functions.
Qualifications:
Education Required: Associate's degree or equivalent experience.
Experience Deploying Field Service Applications
Experience developing Field Service KPI reports and Dashboards
Experience managing deployment projects
Salesforce.com Field Service Consultant Certification a plus
Experience Required: 3 years in this field or 5 years of field service support.
Demonstrated experience training/mentoring service techs and managers.
Proven ability to document field complaints and apply appropriate solutions.
Proficient in Microsoft Office Suite.
Understanding of Lean Six Sigma methodologies a plus.
Proficient in gathering and writing business requirements.
Travel: up to 50%.
Duties and Responsibilities:
Works closely with Service leads, Brand managers, IT, and 3rd parties to come up with business requirements and process priorities
Working closely with the Training / Education department to develop training material on proper use of the FSM system and Field Service Strategy by key roles
Training and development of service management on use of tools and best-in-class field service management processes and strategy
Provides project management oversight of FSM implementations
Works with Operating Group and Brand leaders to develop forecasting capabilities and solutions to understand business outlook across the sales channel
Performs analysis and develops key Performance Indicators to evaluate the effectiveness of field service engagement, field tech surveys and other statistics that drive performance
Identifies further business needs and develops and presents solutions.
Performs other related duties as assigned by management.
Utilizes technical training, knowledge, and experience in field service management efforts.
Working knowledge and experience with Salesforce or other leading FSM platforms
Working knowledge of Salesforce.com Service Cloud or other leading Field Service management (FSM) tool.
Use Salesforce to design dashboards and reports.
Job Type:
Full-time
Schedule:
Monday to Friday
Education:
Associate (Preferred) or business experience equivalent
Willingness to travel:
50% (Required)
Work Location:
Remote and/or in a FCG facility
COMPETENCIES:
Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Analytical Skills-- Develops and performs analysis of system information to inform brands, sales managers, and others on the performance of marketing campaigns, sales performance at various stages of the sales process
Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
Related keywords
SalesforceFSMService CloudCRMERPLean Six SigmaKPIsDashboardsField Service ManagementProject ManagementFluid HandlingIndustrial AutomationBusiness RequirementsForecastingImplementation Specialist
Flow Control Group is a leading distributor of mission-critical flow control and industrial automation products.
Industry
Industrial Machinery Manufacturing
Company size
1,001-5,000 employees
Headquarters
Charlotte, North Carolina
LinkedIn followers
8,335
Flow Control Group is a leading solutions provider focused on technically oriented products and services for the flow control, fluid handling and process & industrial automation sectors with locations throughout the U.S. and Canada. As a critical intermediary between over suppliers and customers, Flow Control Group’s distribution and technical services serve an essential function in the movement of mission critical components to a diverse array of end markets and applications.
Offices: 3915 Shopton Rd, Charlotte, North Carolina 28217, US
Air Technology & ServicesAutomation Technologies & ServicesHeat and Steam TechnologiesInstrumentation TechnologiesLife Sciences TechnologiesPumps and ControlsSealsO-RingsSpecialty MaterialsValves & Actuation Technology & Services
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