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Service Dispatcher / Customer Service Representative
Queen Anne's County, Maryland, United States · On-site
$19/hr–$25/hr
Mid level
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store manager, Laurel, Columbia, Silver Spring, MD
Columbia, Maryland, United States · On-site
$68k–$95k/yr
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Full-time
high school, professional certificate
12 Paid Holidays, Paid Time Off, Celebrate YOU Day, Medical Insurance, Dental Insurance, Vision Insurance
Posted 21d ago
~40 hrs/week
Responsibilities
Supports the Community Manager in the operational and financial success of the residential community, including rent collection and lease management. Oversees leasing, marketing, and resident retention while leading the on-site team to ensure high service standards.
Requirements
Requires a high school diploma or GED and a minimum of 2 years of multifamily property management experience. Must possess a valid driver's license, a reliable vehicle, and the ability to lift up to 40 lbs.
Full job description
At GoldOller, "This is Home" isn't just our motto; it's the way we show up every day. On-site, your work is more than a job; it's the heart of our communities. It's leading with care, creating spaces where residents truly feel at home, and building relationships that last. We believe great teams thrive on support, creativity, and shared purpose, which is why we invest in your growth, celebrate innovation, and lift each other up. Ranked among the top in ORA Power Rankings and rated 4.6 on Glassdoor by our own employees, GoldOller is more than a workplace; it's a place where you belong, where your impact matters, and where your career can grow. Ready to make a difference every day? Apply today!
GoldOller is always looking for talent to join our team. This posting is designed to build a pipeline of qualified candidates for current and future opportunities throughout our portfolio. While there may not be an immediate opening in every location, applicants will be considered as positions become available.
GoldOller Assistant Community Manager plays a key role in supporting the Community Manager to ensure the operational and financial success of the residential community. In the absence of the Community Manager, the Assistant Community Manager must confidently and competently assume full responsibility for the property’s operations, ensuring consistency, continuity, and exceptional service. This position is committed to delivering the Gold Standard of Service by providing outstanding customer experiences, maintaining a high level of professionalism, and fostering strong resident satisfaction. Responsibilities include overseeing rent collection processes, managing lease violations, leasing available apartment homes, supporting marketing and outreach initiatives, driving resident retention, and ensuring the community presents a polished, welcoming environment.
The ideal candidate demonstrates proactive problem-solving skills and a forward-thinking mindset, especially when property or team performance falls below expectations. This role requires the ability to develop and implement action plans, communicate progress and solutions to the Community Manager, and take decisive steps to correct performance gaps. Beyond daily operations, the role assists the Community Manager in coaching, developing, and leading the team, with an emphasis on both personal and professional growth. This includes cultivating a positive work environment that promotes high employee satisfaction and team collaboration.
This position has the potential to earn both commissions and bonuses exceeding $1,000 per month.
Financial & Administrative
Maintain bad debt under 2% monthly.
Collect, post, and track all revenue (rent, fees, deposits).
Manage delinquent accounts, collections, and eviction processes per policy.
Complete move-in/move-out inspections and Final Account Statements.
Monitor additional income, petty cash, and monthly budget goals.
Ensure accurate, timely data entry and required reports.
Support occupancy, retention, and rental rate goals.
Office & Operations
Serve as a professional representative of the property and GoldOller.
Conduct weekly team meetings and support the Community Manager on key initiatives.
Enforce leases, Fair Housing, safety standards, and local regulations.
Maintain an organized, guest-ready leasing office.
Attend required trainings and meetings; complete all checklists.
Use company equipment responsibly and follow all operational procedures.
Team Leadership & Development
Assist in supervising, coaching, and motivating the leasing team.
Support with interviewing, onboarding, training, and performance feedback.
Promote a positive, team-oriented work culture and strong employee relations.
Ensure timely completion of training for yourself and your team.
Leasing, Marketing & Customer Service
Achieve at least a 25% closing ratio and maintain strong shopping report scores.
Meet occupancy goals through proactive lead management and team coaching.
Conduct daily property walks to ensure the readiness of tour paths and vacant units.
Ensure exceptional move-in experiences and consistent follow-up with prospects.
Manage CRM activity; respond to leads and reviews within company timeframes.
Complete leases, renewals, and all required addendums accurately.
Monitor advertising sources and assist with social media engagement.
Address resident concerns professionally and promptly.
Maintenance & Grounds Support
Regularly walk the community and inspect vacant units.
Assist with oversight of grounds, common areas, and cleanliness standards.
Log and track service requests, dispatch maintenance promptly, and complete quality check calls.
Resident Relations
Support move-ins, move-outs, renewal outreach, and retention goals (60%+).
Maintain professional communication through notices, follow-ups, and resident updates.
Help plan and participate in resident events and community-building activities.
Assist in conflict resolution, grievance avoidance, and court-related documentation when needed.
Skills & Qualifications
Strong sales, customer service, and communication skills.
Knowledge of property management operations and Fair Housing.
Proficient in Microsoft Office; RealPage/OneSite experience preferred.
Excellent multitasking, organization, and conflict-resolution abilities.
Ability to build positive relationships with residents, vendors, and team members.
Position Requirements
High school diploma/GED required.
Minimum 2 years of multifamily property management experience.
Valid driver’s license and reliable personal vehicle.
Ability to lift up to 40 lbs.
NALP certification a plus.
Weekend availability (one per month) and occasional travel as needed.
Ability to follow all company health and safety protocols.
Perks and Benefits That We Offer…
Who We Are GoldOller Real Estate Investments is a dynamic and growing company that acquires, develops, and operates multifamily communities across the country. With more than 40,000 units under management in 12 states, we proudly represent over $2.6 billion in assets. Our success comes from investing not only in properties - but in our people.
Perks & Benefits We Offer GoldOller believes in a healthy work-life balance. Keeping our employees in mind, here are just a few of the benefits we provide:
12 Paid Holidays
Up to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)
A Celebrate YOU Day (to use at your leisure for any special occasion)
Comprehensive Medical, Dental, and Vision Plans (available after 60 days of employment)
Company-Paid Health Reimbursement Account
Paid Maternity Leave
Company-Paid Life Insurance
Company-Matched 401(k) Retirement Savings Plan
Complimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!
At GoldOller Real Estate Investments, we recognize that each interaction with our clients, employees, and residents is an investment in a valuable relationship. Our foundational commitment to integrity guides all our endeavors, ensuring trust and stability across every aspect of our business.
Our extensive portfolio of over 40,000 units, spanning from New York to Florida, is a testament to our success in the vibrant GoldOller Nation. Established by industry leaders Richard Oller, Jeffrey Goldstein, and Jake Hollinger and further strengthened by Jill Hinton, our firm originated from their leadership at Multifamily Management Services and affiliates (MMS). Our leadership team brings a wealth of experience in real estate investment, management, and development. Our projects include a wide range of market-rate and affordable housing, as well as diverse commercial properties including office spaces, hotels, retail, and single-family homes.
GoldOller stands on innovative ownership and operation pillars within the multifamily real estate sector. We are committed to increasing value and enhancing living experiences, driving forward the achievements of our clients’ investment goals and our employees’ career aspirations.
At GoldOller, we build more than properties—we build futures, grounded in our core values of integrity and innovation.
Offices: 107 S 2nd St, Philadelphia, Pennsylvania, US
How much do Management & Leadership jobs in Maryland pay?
Based on 4876 listings with disclosed salaries, most management & leadership jobs in Maryland pay between $70k–$180k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Maryland right now?
There are currently 8,157 open management & leadership positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Maryland?
Companies currently hiring include Domino's, Northrop Grumman, Marriott International Hotels, Inc., Northrop Grumman Mission Systems, Inc., CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Maryland?
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