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Full-time
Posted 5d ago
~40 hrs/week
Responsibilities
The Manager, CVM is responsible for executing and adapting creative and visual merchandising strategies across the Latin America zone to ensure brand consistency and drive business results. This role leads end-to-end campaign rollouts, boutique openings, and retail activations while partnering with global and local teams to maintain luxury standards.
Requirements
Candidates must have at least 5 years of experience in visual merchandising or client experience within a luxury retail environment. Proficiency in English and Spanish is required, with a preference for Portuguese, and the ability to travel throughout the region is essential.
Full job description
Position Overview
The Creative Visual Manager is responsible for executing and adapting Client & Visual Merchandising (CVM) strategies across the Latin America Zone to drive business results while delivering exceptional luxury brand experiences. This role leads the implementation of creative campaigns, visual merchandising, retail activations, events, and new store openings, ensuring alignment with global brand standards and local market needs. The position partners closely with Global CVM, Zone leadership, and Market teams to provide regional coordination across Latin America, including oversight of the Caribbean Market (Puerto Rico, Dominican Republic, and Aruba) and Retail Partners.
Key Responsibilities
Creative Campaigns
Adapt and execute global creative campaigns to meet local market opportunities while preserving brand integrity and elevating the client experience.
Lead the end-to-end execution of campaign rollouts, including planning, ordering, logistics, local production, installation, timeline management, and issue resolution.
Oversee the visual presentation of campaigns, ensuring excellence in product styling, lighting, fixture presentation, and storytelling.
Partner with Global CVM and Market teams to ensure consistent execution across all boutiques.
Develop and deliver campaign training for Retail teams to ensure proper implementation and long-term maintenance.
Monitor campaign execution, collect market feedback, and provide recommendations to Global CVM to continuously improve effectiveness and business impact.
Maintain a comprehensive archive of campaign installations, including photography, executive summaries, and boutique window displays within the regional SharePoint repository.
Visual Merchandising
Execute regional visual merchandising strategies, including collection placement, floor plan updates, product rotations, and seasonal merchandising initiatives.
Ensure boutiques consistently reflect global visual merchandising standards while adapting to local business needs and client behaviors.
Identify opportunities to elevate product presentation, storytelling, and client engagement through visual excellence.
Manage the planning, budgeting, procurement, distribution, and logistics of all regional CVM collateral.
Train and coach Retail teams on visual merchandising standards, styling techniques, and execution best practices.
Evaluate merchandising performance and recommend enhancements that improve both commercial results and the client experience.
Retail Activations & Client Experiences
Lead the execution of retail activations and immersive in-store experiences that strengthen brand positioning and support commercial objectives.
Partner with Global and local stakeholders to adapt concepts, manage budgets, coordinate production, oversee vendors, and execute installations.
Ensure every activation delivers a seamless luxury experience while meeting operational and brand standards.
Conduct post-event evaluations to identify opportunities for future improvements.
Events & Boutique Openings
Coordinate the regional execution of brand events, exhibitions, and special activations across Latin America.
Lead all Client & Visual Merchandising workstreams related to new boutique openings, relocations, and renovations.
Coordinate ordering, logistics, installation, and implementation of all creative assets, visual merchandising elements, and collateral.
Partner closely with Store Planning, Global CVM, and local Market teams to manage project timelines, budgets, production, vendor relationships, and installations.
Deliver pre-opening visual merchandising training to Retail teams and conduct post-opening reviews to ensure execution excellence and continuous improvement.
Regional Leadership
Serve as the primary Client & Visual Merchandising partner for the Latin America Zone, fostering collaboration between Global, Regional, and Market teams.
Lead regular planning meetings with cross-functional stakeholders to align business priorities, campaign execution, and merchandising strategies.
Support local markets through boutique visits, coaching sessions, and execution reviews to ensure consistency across the region.
Manage the regional CVM budget, monitoring expenditures and identifying opportunities to maximize return on investment.
Oversee relationships with regional vendors and production partners, ensuring quality, cost efficiency, and timely delivery.
Champion best-practice sharing across markets and identify opportunities to enhance operational efficiency and elevate execution standards throughout the region.
Qualifications
Experience
5+ years of experience in Visual Merchandising, Client Experience, or Creative Visual Merchandising within a luxury retail environment.
Experience managing multiple boutiques, markets, or regions.
Expertly crafting jewelry for the world’s greatest love stories since 1837.
Industry
Retail Luxury Goods and Jewelry
Company size
10,001+ employees
Founded
1837
Headquarters
New York, New York
LinkedIn followers
1,215,539
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.
Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.
The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
Offices: 727 5th Ave, New York, New York 10022, US · 15 Sylvan Way, Parsippany, New Jersey 07054, US · 730 N Michigan Ave, Chicago, IL 60611, US · 727 5th Ave, New York, NY 10022, US
Luxury RetailerBusiness Giftingand Customized Awards and TrophiesService IndustryPrecious MetalsJewelry
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