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Full-time
bachelor degree
Posted 18d ago
~40 hrs/week
Responsibilities
The role involves managing client relationships and providing regular project updates to ensure strong business partnerships. It also requires coordinating with families and clinical staff to support patient care and nurse operations.
Requirements
A bachelor's degree in business or a related field is preferred, along with at least 3 years of customer service experience. Proficiency in the Salesforce platform and strong communication skills are required.
Full job description
Client Service Manager - Therapy
Job Overview
Duties and Responsibilities
Provide regular updates to clients on the progress of customer service projects that directly affect each client
Develop open and effective channels of communication with each client that can be employed by other departments as well
Become the reliable point of contact for each customer that is required to establish a strong business relationship
Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact.
Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport.
Assists management by maintaining extensive knowledge of nurses' operations in the field.
Communicates all information regarding expectations and scheduling to various families.
Continuing to recruit new nurses who can provide skilled care and attention to an existing case.
Performs other duties as assigned to effectuate business goals
Supports and executes the mission, ethics, and goals of the company effectively.
Represents themselves in a positive and professional manner in the company and community.
Adheres to dress code with a clean and neat professional appearance.
Reports on time and as scheduled to complete work within designated time.
Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.
Requirements
Bachelor's degree in business or a related field preferred
3+ years’ experience in customer service role
1+ years’ experience in management position preferred
Proven ability to utilize the Salesforce contact platform required
Must demonstrate ability to meet deadlines
Strong communication skills required
Salary of 58k plus allowances
#IND123
Additional Job Description Information
EEO Statement:
MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.
Private Duty Nursing, Therapy (OT, PT, ST), and Homecare Services with a Personalized Touch.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
1992
Headquarters
Scottsdale, Arizona
LinkedIn followers
10,934
MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. While recently opening its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities within the Colorado Springs and surrounding areas.
We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every MGA Homecare location. Our convenient locations throughout the states of Arizona, Colorado, North Carolina, Texas, Washington, and Tennessee are here to be a resource for patients and families
Offices: 7025 N Scottsdale Rd, Suite 200, Scottsdale, Arizona 85253, US · 1355 Garden of the Gods Road, Suite 130, Colorado Springs, CO 80907, US · 4100 East Mississippi Ave, Suite 1250, Denver, CO 80246, US · 4850 Hahns Peak Drive, Suite 250, Loveland, CO 80538, US · 1305 Fortino Blvd N, Suite B, Pueblo, Colorado 81008, US
Pediatric & Adult PDN ServicesPhysical TherapyOccupational TherapySpeech TherapyPrivate Duty NursingSkilled Nursing VisitsCertified Nursing Assistantand ABA TherapyHealth CareHome Health Care
How much do Management & Leadership jobs in Colorado pay?
Based on 6383 listings with disclosed salaries, most management & leadership jobs in Colorado pay between $70k–$172k per year. Individual offers vary with seniority, company size, and specialization.
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Which companies are hiring for Management & Leadership roles in Colorado?
Companies currently hiring include Domino's, Kroger, University of Colorado Department of Emergency Medicine, Vail Resorts, Starbucks, among others. Browse the listings above to see every active employer.
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