Client Service Manager Job Overview Duties and Responsibilities Establish effective communication & utilize critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issue…
Colorado Springs, Colorado, United States · On-site
Mid level
Client Service Manager Job Overview Duties and Responsibilities Establish effective communication & utilize critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issue…
Colorado Springs, Colorado, United States · On-site
Mid level
Circle of Care: Circle of Care Colorado is an In-Home Support Services (IHSS) agency assisting families in Colorado with providing a more comfortable, personal way to care for children with special needs within the comfo…
Greensboro, North Carolina, United States · On-site
Entry level
Homecare Full-Time NAI Job Overview Title Certified Nursing Assistant (CNA) - Non-Exempt Job Summary The Certified Nursing Assistant (CNA) functions in an assistive role in the provisions of patient care services through…
Skills: Patient Care, Vital Signs Monitoring, Range Of Motion Exercises, Patient Mobility Assistance, Clinical Documentation
LPN Homecare Job Overview If you're ready to embark on an exciting journey where your passion for helping others can thrive, apply now, and become a valued member of the MGA Homecare family. Provide specialized care: Tre…
Skills: Medication Administration, Patient Assessment, Patient Education, Documentation, Time Management
Colorado Springs, Colorado, United States · On-site
Mid level
Healthcare Recruiter Job Overview Duties and Responsibilities Recruit new candidates and manage current field staff.Train new employees and provide orientation assistance. Determines applicant qualifications by interview…
Fayetteville, North Carolina, United States · On-site
Mid level
Private Duty Nurse Job Overview Title LVN/LPN- Non-Exempt Job Summary Under limited supervision, the licensed practical/vocational nurse (LPN/LVN) is responsible for the delivery of patient care to assigned patients util…
Fayetteville, North Carolina, United States · On-site
Mid level
Full Time Nurse LPN/RN Job Overview Job Summary Under limited supervision, the licensed practical (LPN) is responsible for the delivery of patient care to assigned patients utilizing the nursing processes of assessment, …
Fayetteville, North Carolina, United States · On-site
Mid level
RN Nurse Job Overview Title Registered Nurse- Non-Exempt Job Summary Registered Nurse is responsible for providing and documenting skilled nursing care and reports to Case Managers and Clinical Nurse Supervisor. In colla…
Fayetteville, North Carolina, United States · On-site
Mid level
LPN Nurse Job Overview Title LVN/LPN- Non-Exempt Job Summary Under limited supervision, the licensed practical/vocational nurse (LPN/LVN) is responsible for the delivery of patient care to assigned patients utilizing the…
Charlotte, North Carolina, United States · On-site
Mid level
Healthcare Recruiter Job Overview Duties and Responsibilities Recruit new candidates and manage current field staff.Train new employees and provide orientation assistance. Determines applicant qualifications by interview…
Fayetteville, North Carolina, United States · On-site
Mid level
Weekend LPN Job Overview Title LVN/LPN- Non-Exempt Job Summary Under limited supervision, the licensed practical/vocational nurse (LPN/LVN) is responsible for the delivery of patient care to assigned patients utilizing t…
Four Oaks, North Carolina, United States · On-site
Entry level
LPN Homecare Job Overview Competitive Weekly Pay. Benefits (401k, medical, dental, vision, life, and more) Flexible Schedules + 24/7 On-Call Assistance Treat patients according to the active plan of care provided by phys…
Skills: Patient Care, Medication Administration, Nursing Documentation, Care Coordination, BLS
Staff Pharmacist Job Overview Duties and Responsibilities Review, verify, and dispense prescription medications accurately and efficiently in accordance with physician orders and applicable regulations Evaluate medicatio…
Occupational Therapist Job Overview Occupational Therapist What you’ll Do Provide skilled, compassionate therapy for children from birth to 21 with a range of physical, developmental, and sensory needs. Complete evaluati…
Skills: Occupational Therapy, Pediatric Care, Patient Evaluation, Treatment Planning, Family Education
Physical Therapist Job Overview What You’ll Do Provide skilled physical therapy for children with genetic, neurological, cognitive, and orthopedic needs in home and community settings. Conduct evaluations and create indi…
Speech Therapists Job Overview What You’ll Do Provide skilled speech therapy for children in their home and community settings. Conduct evaluations and create individualized treatment plans to help kids reach their goals…
Skills: Speech Therapy, Pediatric Care, Patient Evaluation, Treatment Planning, Family Education
Occupational Therapist (OT) Job Overview Title Occupational Therapist What you’ll Do Provide skilled, compassionate therapy for children from birth to 21 with a range of physical, developmental, and sensory needs.Complet…
RN Pediatric Clinical Case Manager Job Overview Duties and Responsibilities Ensures supervision of all home care personnel, as assigned: Enforces/ demonstrates compliance with State/ Federal regulations.Ensures effective…
Skills: Clinical Supervision, Case Management, Patient Care Coordination, Regulatory Compliance, Treatment Planning
Intermittent Visits (RN) Job Overview Title Intermittent Visits/Registered Nurse Job Description: Treatment of infants, children, and/or adolescents according to the active plan of care, as given by the physician and oth…
Skills: Pediatric Nursing, Wound Care, Central Line Management, Feeding Tube Management, Patient Assessment
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$58k–$60k/yr
Full-time
bachelor degree
Health Coverage, Dental Coverage, Vision Coverage, Health Savings Accounts (HSA), Flexible Spending Accounts (FSA & LPFSA), Dependent Care Reimbursement Accounts (DCRA)
Posted 2d ago
~40 hrs/week
Responsibilities
Acts as the primary non-clinical point of contact to manage client relationships and coordinate staffing schedules between clients and field staff. Monitors operational metrics such as gross profit margins and overtime while ensuring service authorizations are in place.
Requirements
Requires at least 2 years of customer service experience and a valid driver's license with automobile insurance. A bachelor's degree is preferred along with strong organizational and independent problem-solving abilities.
Full job description
Client Service Manager
Job Overview
Duties and Responsibilities
Establish effective communication & utilize critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issues or questions between clients, field staff and office personnel.
Build strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.
Set proper and realistic expectations with clients regarding MGA’s service capabilities.
Create weekly/monthly staffing schedules that accurately reflect clients’ preferences and communicate with all parties involved.
Appropriately log all non-clinical client & field staff complaints in accordance with MGA policy.
Document all client communication and activities related to the staffing of open shifts.
Collaborate with the recruiting team to address long and short-term staffing needs by communicating client-specific requests.
Coordinate the caregiver with the client interview process to ensure appropriate field staff placement.
Verify that authorization for services is in place prior to staffing and that an accurate utilization of hours based on the client’s preferences occurs on a weekly basis.
Demonstrate working knowledge of payer source requirements, including an understanding of Medicaid, MGA-specific software systems, internal processes, policies, and procedures.
Communicate and escalate all client and field staff issues to management in accordance with MGA Policy.
Participate in the on-call rotation for after-hours service issues.
Monitor missing/late field eCharts, overtime, missed coverage, and gross profit margins and takes steps to improve results.
Qualifications
Bachelor’s Degree Preferred
2+ years’ experience in a customer service role
Reliable means of transportation and flexibility to travel
Current state driver’s license and automobile insurance
Enthusiastic, reliable, and independent self-starter with strong organizational, decision-making, problem-solving and creative thinking skills
Ability to multi-task and shift priorities as needed and work as an individual contributor as well as part of a team
Honest, high level of work ethic and integrity, an assertive and strong desire to succeed
Base salary of 58-60k +cell/auto allowance
Additional Information
Benefits are available to eligible employees on the first of the month after 30 days of employment and include:
Health, Dental & Vision Coverage
Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
Flexible Spending Accounts (FSA & LPFSA)
Dependent Care Reimbursement Accounts (DCRA)
Employee Assistance Program (EAP-available if enrolled in Health plan)
401(k) retirement plan
Paid Time Off (PTO)
7 Company Paid Holidays
100% Basic Life Insurance (if enrolled in Health plan)
Voluntary Life Insurance
Short & Long-Term Disability
Critical Illness/Accident Insurance
Hospital Indemnity Insurance
Identity Protection Plan
Legal Care Plan
Pet Discount Program
#IND123
Additional Job Description Information
EEO Statement:
MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.
Related keywords
Home HealthcareClient Service ManagementStaffingMedicaideChartsPayer SourceUtilization of HoursCaregiver CoordinationNon-clinical ManagementOn-call Rotation
Private Duty Nursing, Therapy (OT, PT, ST), and Homecare Services with a Personalized Touch.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
1992
Headquarters
Scottsdale, Arizona
LinkedIn followers
10,907
MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. While recently opening its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities within the Colorado Springs and surrounding areas.
We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every MGA Homecare location. Our convenient locations throughout the states of Arizona, Colorado, North Carolina, Texas, Washington, and Tennessee are here to be a resource for patients and families
Offices: 7025 N Scottsdale Rd, Suite 200, Scottsdale, Arizona 85253, US · 1355 Garden of the Gods Road, Suite 130, Colorado Springs, CO 80907, US · 4100 East Mississippi Ave, Suite 1250, Denver, CO 80246, US · 4850 Hahns Peak Drive, Suite 250, Loveland, CO 80538, US · 1305 Fortino Blvd N, Suite B, Pueblo, Colorado 81008, US
Pediatric & Adult PDN ServicesPhysical TherapyOccupational TherapySpeech TherapyPrivate Duty NursingSkilled Nursing VisitsCertified Nursing Assistantand ABA TherapyHealth CareHome Health Care
Private Duty Nursing, Therapy (OT, PT, ST), and Homecare Services with a Personalized Touch.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
1992
Headquarters
Scottsdale, Arizona
LinkedIn followers
10,907
MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. While recently opening its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities within the Colorado Springs and surrounding areas.
We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every MGA Homecare location. Our convenient locations throughout the states of Arizona, Colorado, North Carolina, Texas, Washington, and Tennessee are here to be a resource for patients and families
Offices: 7025 N Scottsdale Rd, Suite 200, Scottsdale, Arizona 85253, US · 1355 Garden of the Gods Road, Suite 130, Colorado Springs, CO 80907, US · 4100 East Mississippi Ave, Suite 1250, Denver, CO 80246, US · 4850 Hahns Peak Drive, Suite 250, Loveland, CO 80538, US · 1305 Fortino Blvd N, Suite B, Pueblo, Colorado 81008, US
Pediatric & Adult PDN ServicesPhysical TherapyOccupational TherapySpeech TherapyPrivate Duty NursingSkilled Nursing VisitsCertified Nursing Assistantand ABA TherapyHealth CareHome Health Care