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Lead the setup, hiring, and training of cafe teams for new park openings to ensure operational readiness. Manage daily cafe operations and staff performance through the grand opening and stabilization phase.
Requires prior experience as a Lava Island Assistant Manager or Crew Member with deep cafe operational fluency. Must possess a current ServSafe Manager Certification and be willing to travel continuously in 4-6 week cycles.
Position Summary
The NPO Manager, Café is a member of a four-person New Park Opening team that opens each new Lava Island park. The Manager arrives on site 1-2 weeks before opening with the NPO GM, the NPO Manager, Party, and the NPO Manager, Park & IT, and stays through the grand opening and the first 2-3 weeks of stabilized operation.
This role brings deep café operational fluency to every opening. The Manager is responsible for café readiness, café team hiring input, training, execution through the opening, and the standard of the food operation through stabilization. The Manager must be able to run the Lava Island café to standard from day one and develop a capable café team at the new park before handoff.
The role functions in a manager-on-duty capacity during deployments, supervising the team and making operational decisions in real time. Over time, the long-term aim is for NPO Managers to develop dual-fluency across their partner areas; on entry the role specializes in café.
Reporting Relationships
Internal partners: NPO GM, the other NPO Managers on the team (Party and Park & IT), the other NPO team's Managers, the Senior GMs, Leadership Training, the incoming café leadership at each new park, MCS field leadership at the handoff point, the local marketing team supporting the grand opening, and HQ HR, IT, and marketing support teams.
External partners: Limited. Occasional coordination with local food suppliers or vendors during the opening window.
Essential Duties and Responsibilities
Café Readiness
Café Team Hiring and Training
Grand Opening, MOD, and Stabilization
Problem Solving and Cross-Functional Coordination
Working Conditions and Travel
Work environment and travel: Active park café environment during deployments. Fully traveling, 4-6 weeks per opening. Rental car, lodging, and per diem per the NPO Field Policy. Upon first arrival the park is still an active construction site; standard construction site safety protocols and PPE apply until MCS completes its work. Recovery time between deployments is built into the cadence; if a gap exceeds approximately a week, the NPO Manager takes on reinforcement at the training parks or support for upcoming openings.
Physical requirements: Active café environment with hot surfaces, sharp tools, and standard food-service hazards. Standing, walking, and moving for extended periods. Occasional lifting up to 50 lbs.
The road ahead: This is not a one or two opening role. The expectation is a meaningful commitment, ideally through the end of 2027. We know this lifestyle is intense and we are not asking anyone to burn out. Natural off-ramps include stepping into an AM or OM role at a permanent park (which this role builds toward), returning to your home park, or continuing to travel. We will work with you to find the right landing when the time is right.
Qualifications
Required
Preferred
Competencies
A Family Brand focused on finding and defining inner light, and active play for all ages.
Lava Island is setting new industry standards for active play, imaginative exploration, education, party-goers and family values, alike. Redefining what a Family Brand means to our 2020 audience, we take pride in our values, the people who work with us, and the relationships we continue to cultivate. Launched in 2017, Lava Island Aurora is on an exciting new trajectory! We are looking forward to bringing Lava Island to a wider audience, increasing our impact in new markets and existing industries. Our massive indoor facility allows for wall-to-wall fun, rain or shine! Set in a tropical-themed indoor park filled with trampolines, climbing walls, ladders, slides and mazes... by the end of your day, our aim is for your entire family to be filled up and worn out!
Offices: 452 N Sable Blvd, Aurora, Colorado 80011, US
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