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Full-time
bachelor degree
Competitive base salary, Commission, Medical benefits, Dental benefits, Vision benefits, 401(k) plan with company match
Posted 2d ago
~40 hrs/week
Responsibilities
The Senior Customer Experience Manager serves as the primary support contact for key accounts, managing orders, quotes, and inventory programs. They collaborate with internal departments like Engineering, Quality, and Production to ensure high-quality service and timely resolution of customer needs.
Requirements
Candidates should possess a bachelor's degree or equivalent experience, with a strong preference for background in the semiconductor or technical manufacturing industry. Proficiency in SAP, Salesforce, and experience with inventory management or replenishment programs is highly desired.
Full job description
Company Description
XP Power is a fast-growing company listed on the London Stock Exchange (Ticker XPP.L). We are a factory-direct power supplies manufacturer with facilities in Malaysia, Vietnam and the USA. We are proud of our culture, which values Customer Focus, Flexibility, Knowledge, Speed and Integrity.
We are seeking a highly organized and customer-focused candidate to join our friendly and supportive sales organization as a Senior Customer Experience Manager at our corporate office in San Jose, California.
The Senior Customer Experience Manager will be part of a broader team supporting one of XP Power’s key accounts, a leading global technology and semiconductor company. This role partners closely with Field Sales and cross-functional teams, including Engineering, Quality, Production, Accounting and Shipping, to deliver responsive, high-quality service. The ideal candidate brings strong organizational skills, semiconductor industry experience, and the ability to support complex customer programs such as consignment, inventory management or similar account support models.
Job Description
Serve as a primary customer support contact for assigned key account, ensuring timely and professional responses to customer inquiries, RFQs, order updates and service/RMA requests
Partner with Field Sales to support customer relationships, identify account needs and help drive opportunities through the sales and order process
Manage quotes, order entry, open orders, customer requests and returns using SAP and other internal systems
Support consignment, inventory management or similar customer programs, including coordinating customer pull signals, tracking on-hand inventory, monitoring min/max or safety stock levels, reconciling consumption activity, supporting replenishment requirements and communicating program updates to internal and external stakeholders
Maintain accurate customer information, forecasts and account activity in Salesforce and related business tools
Work closely with Engineering, Quality, Production, Accounting, Shipping and other departments to ensure customer needs are addressed accurately and on time
Prioritize multiple customer requests in a fast-paced environment while maintaining professionalism, composure and attention to detail
Perform other duties as assigned
What We Offer
Competitive base salary plus commission
Collaborative and supportive team environment
Opportunity to support a strategic global customer
Comprehensive medical, dental, and vision benefits
401(k) plan with company match
Healthy work-life balance within a growing global organization
Qualifications
Bachelor's degree or equivalent work experience.
Experience supporting customers in the semiconductor or technical manufacturing industry strongly preferred.
Experience with consignment, inventory management, customer-owned inventory, replenishment programs, customer portals, or similar strategic account support.
Excellent organizational, communication, and problem-solving skills with the ability to manage multiple priorities.
Strong customer service mindset with the ability to build relationships across internal and external stakeholders.
Self-motivated, collaborative, and able to remain composed in a fast-paced environment.
Experience with SAP, Salesforce, Microsoft Office, and customer portals preferred.
Additional Information
XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.
Department: Sales Support
Related keywords
Inside SalesStrategic Account ManagerCustomer ExperiencePower SuppliesSemiconductorManufacturingSAPSalesforceConsignmentInventory ManagementReplenishmentRFQRMASupply ChainOrder EntryCustomer Support
Your provider of the world's most complete and diverse portfolio of power solutions.
Industry
Appliances, Electrical, and Electronics Manufacturing
Company size
1,001-5,000 employees
Founded
1988
Headquarters
Singapore
LinkedIn followers
68,610
We are committed to being a leading provider of power solutions, including AC-DC power supplies and DC-DC converters, high voltage power supplies and RF power supplies.
Offering total quality, from in-house design in Asia, Europe and North America through to leading-edge manufacturing facilities around the world.
Offices: 19 Tai Seng Avenue, #07-01, Singapore, 534054, SG · 455 E Trimble Road, San Jose, California 95131, US · XP Power ApS Naverland 2, Glostrup, DK - 2600, DK · 16 Horseshoe Park, Pangbourne , Berkshire RG8 7JW, GB · Auf der Höhe 2, Bremen, Bremen 28357, DE
power supplyac-dcpower conversionand dc-dc convertersMachinery ManufacturingIndustrialIndustrial AutomationManufacturing
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