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Full-time
25 days annual leave, Bank holidays, EAP support programme, Counselling sessions, Private medical insurance, Eyecare vouchers
Posted 1d ago
~38 hrs/week
Responsibilities
The Service Delivery Manager will lead and develop a team of Team Leaders and Advisors to ensure high-quality, participant-centred employment and wellbeing services. They will oversee day-to-day operations, manage performance, and act as a key contact for stakeholders to drive continuous improvement and contractual compliance.
Requirements
Candidates must have strong operational leadership and people management experience, particularly in building high-performing teams within a customer-facing or participant-focused service. Proficiency in using management information for quality assurance, risk management, and safeguarding is essential for this role.
Full job description
Company Description
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
Job Description
Service Delivery Manager
Salary: £44,000 per annum
Hours: 37.5 per week
Location: Covering Central and West London
Contract Type: Permanent
As a Service Delivery Manager, you will play a key role in supporting the delivery of an exciting new programme by leading the operational delivery of the service and ensuring a high quality, participant-centred employment and wellbeing service that delivers positive outcomes.
Leading and developing a team of Team Leaders and Advisors, you will create a supportive, accountable and high-performing culture, driving service quality, colleague engagement and performance.
You will work closely with internal teams, partners and key stakeholders, including acting as a day-to-day operational contact for DWP, supporting service reviews, continuous improvement and the successful delivery of contractual commitments.
We are looking for a visible, values-led leader who can build trust, inspire others and balance performance, quality and participant outcomes with confidence and accountability.
What you will be doing:
Leading and managing team leaders to ensure that there is a high-quality, participant-centred delivery across the contract, as well as, managing and driving performance through regular reviews, coaching, observations and clear improvement actions.
Setting clear operational expectations and supporting Team Leaders to lead engaged and high performing teams.
Overseeing day-to-day service delivery, ensuring participant engagement, caseload management, quality, safeguarding, risk and progression activity are effectively managed.
Using performance data, feedback and operational intelligence to monitor delivery and drive continuous improvement.
Working closely with internal and external stakeholders to ensure participant opportunities and support pathways are joined up and responsive to local need.
Supporting effective workforce planning, onboarding, colleague development and resource deployment to meet service needs and participant demand.
Qualifications
You will Require:
Strong operational leadership, coaching and people management skills, with experience of building high-performing teams.
Experience of managing a team of Team Leaders and frontline colleagues and delivering high performance.
Excellent communication skills and the ability to communicate at all levels effectively.
Experience in overseeing service delivery, performance, quality and compliance.
Experience of using Management Information, quality assurance and feedback to aid continuous improvement.
Experience in managing safeguarding, risk and complex case escalation within a customer-facing or participant focused service.
Experience of leading teams across a large delivery area.
Desired experience:
Experience operating within commissioned, contract-led or publicly funded services.
Experience supporting services for people facing complex barriers, health conditions, disabilities or additional support needs.
Experience of contract mobilisation, implementation or service transformation activity.
Additional Information
Additional Information
As Ingeus, we’ve spent time listening to our employees to build our benefits package;
25 days annual leave plus bank holidays with the opportunity to salary trade extra
EAP Support programme available 24/7 with access to 6 x counselling sessions
Private Medical Insurance
Eyecare vouchers with help to purchase new glasses
Life assurance
Online discount shopping via Perks at Work
Cycle to Work scheme
Season ticket loan
Up to two days each year dedicated to Community Giving (Volunteering)
Access to Salary Finance; financial education and advice
The opportunity to buy extra perks such as, critical Illness Cover, dental insurance
Long Service Awards
At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution.
As a Disability Confident Employer, we understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us to discuss how we can support you.
Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.
Ingeus is all about people. We deliver services that make a positive, lasting difference to people's lives, including employment and health programmes, services for young people, training and skills support, and probation services. In 2019, Ingeus became part of the APM Group, the international human services provider, where we join our shared mission to enable better lives.
Offices: Second floor 66-68 East Smithfield, Royal Pharmaceutical Building,, London, England E1W 1AW, GB
EmployabilitySkills and trainingYouth servicesJusticeHealth and wellbeingand NCSTrainingHuman ResourcesHealth CareGovernment
How many Human Resources jobs are open in London, United Kingdom right now?
There are currently 1,124 open human resources positions in London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Human Resources roles in London, United Kingdom?
Companies currently hiring include HRtechX, Ingeus, Boston Consulting Group (BCG), Cognizant, Version 1, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Human Resources jobs in London, United Kingdom?
Yes — 669 of the 1124 open human resources positions offer remote or hybrid work (73 remote, 596 hybrid).
How do I apply for Human Resources jobs in London, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.