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$17/hr–$20/hr
Part-time
high school
Medical Coverage, Dental Coverage, Vision Coverage, Life Insurance, Short-term Disability Insurance, Long-term Disability Insurance
Posted 21d ago
~40 hrs/week
Responsibilities
The Member Experience Coordinator manages the club's event calendar, registrations, and physical event setup to enhance member satisfaction. Additionally, the role handles social media engagement, member communications, and onboarding processes to foster a connected community.
Requirements
Candidates must have a high school diploma and at least one year of experience in hospitality or a customer-facing role. Proficiency in Microsoft Office and strong interpersonal communication skills are highly preferred.
Full job description
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!
Job Summary
The Member Experience Coordinator plays a vital role in enhancing the member experience at the club. This position is responsible for coordinating the event calendar, managing event registrations, and supporting the set-up and implementation of club events. Additionally, the role includes managing the club’s social media channels and supporting communication efforts to promote events and engage with members, ensuring a vibrant and connected community.
Reporting Structure
Reports to the Member Experience Director, Member Experience Manager, and/or General Manager (if there is not a ME Manager or ME Director at the Club)
Day to Day
Support the execution of all members’ experience functions including new member onboarding, programming, communication and retention efforts.
Coordinate event registration, prepare materials for member check-in, and assist with event setup, including décor, name badges, and welcome signs.
Capture photos during events, send thank-you cards to speakers, and write personalized postcards to invite members to future events.
Conduct new member welcome calls, provide a warm welcome and manage member birthday and anniversary lists for engagement.
Manage social media activities, including creating and responding to posts, and ensure the event calendar is accurate on all communication channels.
Update the club marketing materials such as posters, table tents, and digital displays.
Maintain up-to-date event and registration information in MembersFirst and promote events through various club communication channels.
Support At Risk and Early Tenure Management calls and assist with data entry in the tracking systems (i.e. Member 360).
Assist with processing resignations and conduct follow-up communications.
Collaborate with department heads to create a unified annual club event calendar and serve as the club representative on member committees, enhancing community relations and member satisfaction.
Additional Duties
Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
Follow all company, club, and department policies, procedures, and instructions.
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
About You
Required
High school diploma or equivalent.
A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role. Preferred
Possess a service-oriented mindset with the ability to make every member and guest feel valued.
Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience.
Strong communication skills across various channels, including verbal, written, phone, text, and social media.
Proven ability to work well under pressure, effectively managing multiple tasks simultaneously.
Strong organizational skills with keen attention to detail.
Professional and welcoming phone demeanor.
Exceptional listing skills, with the ability to understand and respond to member and guest needs.
Advanced in Microsoft Office applications, including Word, Outlook, and Excel.
Positive attitude with a collaborative team spirit.
Effective multitasker with strong time management and prioritization skills.
Physical Requirements
Must be able to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
Effective communication skills with sufficient visual acuity, including talking and hearing.
Primary Tools/Equipment
Computer
Keyboard
Telephone
Copier
General office supplies
Work Schedule
Attendance requirements for this position as outlined on the weekly schedule.
Additional hours are required to meet deadlines of the position, including weekends and/or holidays.
What We Offer
We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:
Medical, dental, and vision coverage
Life insurance
Short-term and long-term disability insurance
401(k) retirement savings plan
Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)
Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedInInstagramTwitterFacebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
Invited is a reflection of our inclusivity and welcoming spirit. Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal-building relationships and enriching lives®. We welcome you to join us.
Offices: 3030 LBJ Freeway, Suite 600, Dallas, Texas 75234-7744, US
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How much do Hospitality jobs in North Carolina pay?
Based on 368 listings with disclosed salaries, most hospitality jobs in North Carolina pay between $45k–$85k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in North Carolina right now?
There are currently 9,944 open hospitality positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in North Carolina?
Companies currently hiring include Domino's, Aramark Healthcare+, Compass Group, Starbucks, Healthcare Services Group, Inc, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in North Carolina?
Yes — 155 of the 9944 open hospitality positions offer remote or hybrid work (119 remote, 36 hybrid).
How do I apply for Hospitality jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.