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Charlotte, North Carolina, United States · On-site
Entry level
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Full-time
Paid Time Off, 13 Paid Holidays, 3 Floating Holidays, Paid Volunteer Day, Medical Coverage, Dental Coverage
Posted 21d ago
~40 hrs/week
Responsibilities
This role focuses on resident relations, specifically managing retention, lease renewals, and resolving resident complaints. Responsibilities include coordinating move-ins/outs, managing service requests, and planning resident functions.
Requirements
Candidates need at least 2 years of customer service experience in a fast-paced environment such as property management, retail, or hospitality. A reliable mode of transportation and the ability to meet sales goals are also required.
Full job description
Company Description
Preferred Apartment Communities combines expertise with a people-first approach, delivering consistent care and communities that feel like home. Our mission is to provide exceptional living experiences for our residents while building a workplace where our associates feel supported, inspired, and prepared to grow.
Guided by the belief that we should always be better today than yesterday, we champion continuous improvement across every level of our organization. Through operational excellence, strategic partnerships, and a people-focused approach, we strive to be good neighbors to our residents, to each other, and to the communities we serve.
Job Description
This is not your typical Assistant Community Manager position - this role is more of a Resident Relations Specialist. This role is very customer service oriented, as you will be primarily focusing on resident retention and renewals
Where You Will Work
You will work onsite at Anson at the Lakes in Charlotte, North Carolina!
What You Will Do
Respond to and manage resident complaints
Support residents during the move-out process, which may include notice to vacate and resident transfers.
Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
Monitors resident retention.
Assist residents with any need
Help residents pay their rent online
Complete move-in and move-out inspections
Register cars to park on-site
Register pets for existing residents
Assist with package deliveries
Enter in service requests for residents
Answer questions regarding service requests
Assisting with Notice to Vacates and gather information for move-outs
Send communication to residents
Coordinate and plan resident functions
Responds to and manages resident complaints and/or service issues
Contact residents about policy violations
Qualifications
Qualifications
Who You Are
Goal-Driven and Delight in going above and beyond to provide a great customer service experience
Adaptable to Fast Pace and Shifting Priorities
Nimble problem-solver
Collaborative Team Player
What You Have
Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
A reliable mode of transportation.
Ability to read, write, and speak English.
Additional Information
What We Offer:
You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job
Generous PTO program
13 paid holidays plus 3 floating holidays and paid volunteer day
Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
401k with exceptional employer match
Associate Apartment Discount
Educational Assistance Program (tuition and certifications)
Company-paid employee assistance, mental health, and wellness program
Preferred Apartment Communities is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law.
Leaving people and places better than we found them.
Industry
Real Estate
Company size
201-500 employees
Founded
2013
Headquarters
Chicago, IL
LinkedIn followers
29,657
LivCor, a Blackstone portfolio company, is a real estate company specializing in multi-family housing. Currently, LivCor is responsible for a portfolio of over 400 Class A and B properties comprising more than 150,000 units in markets across the United States. Formed in 2013 and headquartered in Chicago, LivCor is committed to creating great places to live, work, and grow.
Offices: 233 S Wacker Drive, Suite 4700, Chicago, IL 60606, US
Multi-Family Real Estate and Real EstateReal Estate
How much do Hospitality jobs in North Carolina pay?
Based on 368 listings with disclosed salaries, most hospitality jobs in North Carolina pay between $45k–$85k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in North Carolina right now?
There are currently 9,944 open hospitality positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in North Carolina?
Companies currently hiring include Domino's, Aramark Healthcare+, Compass Group, Starbucks, Healthcare Services Group, Inc, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in North Carolina?
Yes — 155 of the 9944 open hospitality positions offer remote or hybrid work (119 remote, 36 hybrid).
How do I apply for Hospitality jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.