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Mobile Crisis Management Responder / QP / Qualified Professional (New Hanover, Pender, Brunswick, Balden Counties)
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Full-time
bachelor degree, postgraduate degree
Payactiv early access to earned wages, Employee perks and discount program, Paid Time Off, Health Insurance, 401(k) retirement savings program, Wellbeing Programs
Posted 17d ago
~40 hrs/week
Responsibilities
Provide acute face-to-face crisis support to individuals with mental health, substance abuse, or intellectual disabilities in community settings. The role focuses on reducing immediate risk, avoiding unnecessary hospitalization, and linking clients to long-term follow-up care.
Requirements
Requires at least one year of crisis management experience in settings such as emergency departments or assertive community treatment. Candidates must be Qualified Professionals with a Bachelor's or Master's degree in Human Services and a valid driver's license.
Full job description
We are hiring for:
Mobile Crisis Management Responder / QP / Qualified Professional (New Hanover, Pender, Brunswick, Balden Counties)
Type:
Regular
If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
Provides support to individuals with Mental Health (MH) or Substance Abuse Issues. In residential, school, workplace and community settings. These interventions are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community. Staff ratio takes into consideration evening and weekend hours, needs of special populations and geographical areas to be served. Persons who meet the requirements specified for Qualified Professional (QP) status have the knowledge, skills, and abilities required by the population and age to be served may deliver supports within the requirements of the staff definition specified in the service definitions. Relies on supervision and direction to provide quality services.
MUST have a Minimum of ONE year’s experience in providing crisis management services in any of the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations.
Job Description
We’re looking for Mobile Crisis Management Crisis Responder!
MUST have a Minimum of ONE year’s experience in providing crisis management services in any of the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations.
Schedule:
Full Time 40/hours per week.
Mobile Crisis Management services are available at all times, 24-hours-a-day, 7-days-a-week, 365-days-a-year.
Job Responsibilities
As a Mobile Crisis Responder, you will provide acute face to face crisis support to individuals experiencing Mental Health (MH), Substance Abuse (SA), or Intellectual/Developmental Disability(IDD) crisis. Mobile Crisis Responders go where the individual is located in crisis, residential, school, workplace and community settings. These interventions are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community. The goal is to reduce immediate risk, avoid unnecessary hospitalization, and link individuals to appropriate follow-up care.
Additional responsibilities of the Behavioral Health Specialist include:
Providing timely face-to-face crisis response within the Mobile Crisis Management catchment area.
Facilitating relationships and serving as a link between the company, parents, guardians, local agencies and the community
Minimizing the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development, providing supportive counseling
Supporting the client in the development of various skill building activities, including: daily and community living skills, socialization skills, adaptation skills, and behavior and anger management
Participating in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates “first response" resources according to consumer need.
Performing Case Management functions of linking and arranging for services and referrals
Working closely with other clinical/professional staff to maintain communication and providing feedback, standardizing procedures and expediting linkage to appropriate long-term services
Ensuring that all initial and reauthorizations for services occur in a timely fashion
Monitoring utilization of service to ensure that it is effective, appropriate, and within the limits set forth in both rule, crisis and safety plan, and the MCM service plan. Provide additional recommendations and referrals as needed.
Position Requirements:
Searching for compassionate and caring behavioral health specialists who are looking to partner with a community-based service provider offering mental health and substance abuse services where individuals live and work.
RHA Behavioral Health Services is looking for dedicated Behavioral Health Specialists (Qualified Professionals) to join our Mobile Crisis Management team providing Crisis Intervention and support to individuals in residential, school, workplace and community settings.
In this dynamic and rewarding role, there is an emphasis on creating interventions that are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning for the client in the community.
Minimum of ONE year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations.
Valid Driver's License and reliable transportation in order to effectively provide timely face to face crisis response as well as linking clients to necessary resources to alleviate crisis.
If you’re looking for an opportunity to truly make a difference in the lives of the people that you serve, then consider RHA Behavioral Health Services Mobile Crisis Management Team where we put people first.
Candidates for the Behavioral Health Specialist role are considered “Qualified Professionals" based on the following criteria:
Education:
Bachelor Degree (Not Human Services field) & 4+ years full-time experience with population served OR
Bachelor Degree (in Human Services field) & 2+ years full-time experience with population served OR
Master’s Degree or Higher & 1+ years full-time experience with population served.
License, Provisional License, Certificate, Registration, Permit issued by governing board regulating human service profession.
Definitions:
Human Service Degrees Include: Social Service, Sociology, Psychology, or other Human Service Degrees.
Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
Drug testing
Education verification and other credentialing based on position requirements.
Proof of employment history or references (if required)
Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.
We offer the following benefits to employees:
Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
Employee perks and discount program: to help you save money!
Paid Time Off (full-time employees only)
Health/Insurance (full-time employees only)
401(k) retirement savings program
Wellbeing Programs: Physical, Emotional and Financial
Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
Training: Free CPR, first aid, and job-specific training opportunities
*contract/contingent workers and interns do not qualify for any of the above benefits
EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.
About RHA:
At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.
For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
If you are ready to make a difference in the lives of people we serve and support apply to join the team today.
Related keywords
Mobile Crisis ManagementQualified ProfessionalMental HealthSubstance AbuseIntellectual Developmental DisabilitiesIDDAssertive Community TreatmentCrisis InterventionBehavioral HealthStrength-Based InterventionsCase ManagementRecovery PromotionSymptom ReductionCoping SkillsFirst Responder
We support, celebrate, and help people with disabilities, mental health & substance use needs live their best lives.
Industry
Individual and Family Services
Company size
5,001-10,000 employees
Founded
1989
Headquarters
Asheville
LinkedIn followers
10,349
At RHA Health Services, the people we serve and support are at the very center of everything we do.
Founded in 1989, RHA began as a small provider of support services to people with intellectual and developmental disabilities in North Carolina. Over the years, we have expanded to include a broad range of disability services and continue to add other types of services across multiple states to meet our communities’ needs. Today, RHA provides disability services in Georgia, New Jersey, North Carolina, Pennsylvania and Tennessee.
We have also added high-quality behavioral health services in North Carolina and Pennsylvania to support people with a wide variety of mental health and substance use needs as well as support services for those who are Deaf and Hard of Hearing.
We focus on helping people live their best lives through setting and reaching personal goals, forming and sustaining meaningful community connections and relationships, achieving positive outcomes in health and wellness, and more.
Offices: 17 Church Street, Asheville, 28801, US
Intellectual and Developmental DisabilitiesBehavioral HealthGroup HomesAddiction Recovery & SupportSubstance UseMental HealthSupported Employmentand Deaf & Hard of Hearing ServicesHealth Care
How much do Healthcare jobs in North Carolina pay?
Based on 2300 listings with disclosed salaries, most healthcare jobs in North Carolina pay between $60k–$160k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in North Carolina right now?
There are currently 17,919 open healthcare positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in North Carolina?
Companies currently hiring include American Addiction Centers, Duke Health Technology Solutions, CVS Health, Duke University Hospital, PruittHealth, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in North Carolina?
Yes — 1889 of the 17919 open healthcare positions offer remote or hybrid work (688 remote, 1201 hybrid).
How do I apply for Healthcare jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
