Customer Service & Support Jobs in San José, Costa Rica (Now Hiring) — 179 open

🚀 Join the Paystone team and build technology that makes an impact!

At Paystone, we’re all about bringing together talented people who love solving problems, challenging the status quo, and creating solutions that make a difference for our clients. 💻✨

We’re looking for a remote Hotfix (Technical Service) Developer who is curious, analytical, and ready to jump into complex technical challenges. If you enjoy digging into problems, figuring out what is happening behind the scenes, and turning challenges into reliable solutions, we’d love to have you on our team.

Ready for your next challenge? Let’s build something great together. 🚀

Overview
The Hotfix team is responsible for delivering urgent, high-impact fixes for enterprise clients. This role requires strong problem-solving skills, attention to detail, and the ability to work under time-sensitive conditions. The Hotfix Developer ensures client issues are investigated, resolved, and deployed quickly while maintaining data integrity and minimizing risk.

Key Responsibilities

• Investigate and resolve urgent production issues raised by Success, Support, Project or Account Management.
• Write and execute SQL queries for data corrections, imports, exports, and reporting fixes.
• Perform root-cause analysis on transactional data, logs, and system behaviors.
• Read and understand the PHP/Symfony codebase to troubleshoot issues and confirm system logic.
• Build and run custom scripts (PHP, SQL) for bulk updates, data migrations, or exports.
• Deploy fixes safely using internal tools (Phing, etc.) with rollback plans if necessary.
• Collaborate with cross-functional teams (Support, Success, Account Management, Core, etc.) to clarify requirements and validate solutions.
• Document fixes thoroughly in Jira, including logic, risks, and testing steps.
• Participate in Hotfix sprint planning, standups, and reviews.
• Assist in maintaining and improving Hotfix workflows, documentation, and best practices.
• Provide proactive communication on ticket progress, risks, and blockers.

Required Skills & Experience

• 2–4 years of experience in software development, technical support engineering, or a developer-facing technical role.
• Strong SQL skills (queries, updates, imports/exports, data validation).
• Solid understanding of debugging and troubleshooting transactional or log-based systems.
• Proficiency in PHP and familiarity with the Symfony framework.
• Experience with Git workflows and deployment pipelines.
• Familiarity with tools such as MySQL Workbench, Docker, and Graylog (or similar logging tools).
• Strong analytical thinking and problem-solving mindset.
• Ability to work effectively under pressure with tight deadlines.
• Clear written and verbal communication skills, especially when working with non-technical stakeholders.
• Professional fluency in English, both written and spoken, with the ability to communicate clearly and effectively with technical and non-technical stakeholders.

Nice to Have

• Experience building or maintaining exports, reporting tools, or custom client scripts.
• Familiarity with ACH (Automated Clearing House) processing.
• Prior experience in client-facing support, success, or technical troubleshooting.
• Experience documenting technical fixes for non-technical audiences

Perks & Benefits

• Compensation tied to market data
• We reward for contribution
• Flexible Time-off
• We’re committed to career development
• Work from home

Our Mission
By joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.

Curious?
Good! We want all the curiosity we can muster. Innovation stems from observation and questioning, so be eager, be innovative, and be ready to raise the bar.

Come check us out!!
paystone.com
datacandy.com
get.nicejob.com

About Us
Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.

Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.