Marriott International Hotels, Inc.San Rafael, Costa Rica · On-site
POSITION SUMMARY Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservatio…
Skills: Reservation management, Customer service, Sales techniques, Revenue maximization, Staff training
Marriott International Hotels, Inc.San Rafael, Costa Rica · On-site
POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when requ…
Skills: Loss prevention, Security monitoring, Emergency response, First aid, CPR
Marriott International Hotels, Inc.San Rafael, Costa Rica · On-site
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…
Skills: Guest Relations, Check-in/Check-out, Customer Service, Operational Reporting, Local Area Knowledge
Marriott International Hotels, Inc.San Rafael, Costa Rica · On-site
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…
Skills: Guest Relations, Customer Service, Luggage Handling, Operational Processing, Local Area Knowledge
Marriott International Hotels, Inc.San Rafael, Costa Rica · On-site
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…
Skills: Guest Relations, Front Office Operations, Reporting, Customer Service, Operational Processing
San Rafael, Costa Rica · Remote Solely
Location: LATAM | Work Arrangement:100% Remote | Department: Sales | Reports To: Activations Manager Join Our Team At Paystone, growth starts with people, both the businesses we serve and the team members who power our m…
Skills: Outbound Prospecting, Cold Calling, Email Outreach, Social Engagement, Lead Qualification
San Rafael, Costa Rica · Remote Solely
Location: LATAM | Work Arrangement:100% Remote | Department: Sales | Reports To: Activations Manager Join Our Team At Paystone, growth starts with people, both the businesses we serve and the team members who power our m…
Skills: Outbound Prospecting, Cold Calling, Email Outreach, Social Engagement, Lead Qualification
San Rafael, Costa Rica · On-site
Buscamos una persona dinámica, proactiva y orientada a resultados para el puesto de Asesor de Ventas de Piso. Será responsable de atender a los clientes en tienda, promover los productos, cerrar ventas y dar seguimiento,…
Skills: Sales, Customer Service, Communication, Microsoft Office 365, Goal Orientation
San Rafael, Costa Rica · On-site
Buscamos una persona responsable y con buen servicio al cliente para el puesto de Cajera. Responsable de asegurar el adecuado manejo de la caja, recibiendo pagos por diferentes medios, realizando arqueos y control de efe…
Skills: Customer Service, Cash Handling, Payment Processing, Microsoft Office 365, Cash Reconciliation
San Rafael, Costa Rica · On-site
About Arbolus Arbolus is the next-generation customer diligence platform, redefining how private equity investors and consultants access real, actionable, and differentiated customer insight on SaaS and technology compan…
Skills: Research Strategies, Expert Sourcing, Stakeholder Engagement, Time Management, Organizational Skills
Marriott International Hotels, Inc.
San Rafael, Costa Rica • On-site
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The supervisor oversees room blocks, reservations, and group market codes while ensuring accurate processing of all guest requests. They also assist management in training, scheduling, and coaching staff to maintain high service standards and maximize revenue.
Candidates must have at least 2 years of related work experience and 1 year of supervisory experience. A high school diploma or G.E.D. equivalent is required.
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
There are currently 10 open customer service & support positions in San Rafael, Costa Rica listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., M-EXPRESS, Paystone, Arbolus, among others. Browse the listings above to see every active employer.
Yes — 2 of the 10 open customer service & support positions offer remote or hybrid work (2 remote, 0 hybrid).
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