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The specialist manages the end-to-end order-to-cash lifecycle, including order entry, billing, and fulfillment for a designated client portfolio. They collaborate with cross-functional teams to ensure data accuracy, resolve issues, and maintain compliance with internal policies.
Requirements
The role requires experience in order-to-cash or customer support functions and a general knowledge of business operations. Candidates must demonstrate strong attention to detail, organizational skills, and the ability to effectively collaborate with internal and external stakeholders.
Full job description
The Order Management Specialist is responsible for supporting the end-to-end order lifecycle, ensuring the accurate processing of quotes, order entry, and seamless execution from purchase through billing.
This role is focused on delivering an excellent customer experience throughout the order-to-cash process. The Specialist collaborates closely with cross-functional teams—including Sales, Account
Management, Finance, and Operations—to support contracting, re-contracting, fulfillment, billing, issue resolution, and collections. They act as a key operational point of contact for assigned customers. By consistently meeting service standards and turnaround times, the Order Management Specialist helps reduce resolution cycles, particularly for complex orders and priority accounts. The role may also include monitoring and supporting Service Level Agreements (SLAs).
The Specialist manages the full order process for a defined portfolio or more complex operational activities, ensuring data accuracy, compliance with internal policies, and timely execution. This includes providing guidance to both internal stakeholders and external clients on order-related processes. While there may be occasional interaction with customers via phone or email, the role is primarily operational and administrative. Success in this position requires strong attention to detail, excellent organizational skills, and effective collaboration, while supporting broader company initiatives such as process optimization and digital transformation
Key Responsibilities and Accountabilities
Responsible for the full order-to-billing process and provides ongoing support to sales teams and clients throughout the order lifecycle.
Manages all stages of order fulfillment, including preparation, tracking, permissioning, billing, credits, and cancellations for both new and renewal orders. Ensures accuracy in client orders to support sales and financial reporting, while maintaining compliance with internal controls and third-party guidelines.
Serves as the main point of contact for a designated client base, building positive relationships with internal and external stakeholders to improve service outcomes.
Responds to inquiries related to quotes, order status, billing, account details, permissioning, and compliance, ensuring timely and accurate resolution.
Leads cross-functional initiatives, collaborating with relevant teams to ensure customer requests are handled efficiently and effectively.
Identifies patterns and opportunities for improving systems and workflows, contributing to continuous process enhancement.
Manages basic Service Alerts, including creation, follow-up, and resolution, and conducts pre-audit checks.
Supports Salesforce-related tasks, such as tracking pending orders, resolving contract or product installation queries, and navigating moderately sophisticated system issues.
Assists with contract and trial management, including acquiring vital documentation from customers.
Partners closely with internal teams to resolve administrative concerns and ensure a smooth customer experience.
Qualifications and Experience
Experience in Order to Cash / customer support roles
General knowledge of business, developed through education, to make informed judgements.
Career Stage:
Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Related keywords
Order ManagementSales Order SpecialistOrder-to-CashSalesforceBillingContractingFulfillmentComplianceCustomer SupportData AccuracyProcess OptimizationDigital TransformationService Level AgreementsFinancial ReportingAccount ManagementAdministrative
LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. That legacy of customer-focused excellence ensures that you can rely on our expertise in capital formation, intellectual property and risk and balance sheet management.
As global leaders in financial indexing, benchmarking and analytic services, we offer unrivalled access to international capital markets. Our high-performance technology solutions enable companies worldwide to access funds for growth and development. And with our Data & Analytics, Capital Markets and Post Trade divisions, we provide a comprehensive, integrated suite of trusted financial market infrastructure services that help our customers pursue—and achieve—their ambitions.
You can count on our open access model for unparalleled partnership, flexibility, stability, and support across all of our businesses. That’s how we make a difference— ensuring people can meet their potential—worldwide.
Offices: 10 Paternoster Square, London, England EC4M 7DX, GB
Capital MarketsPost-Trade ServicesInformation Servicesand Technology ServicesFinanceConsultingInfrastructureSoftwareData ManagementStock Exchanges
How many Customer Service & Support jobs are open in Ulloa, Costa Rica right now?
There are currently 24 open customer service & support positions in Ulloa, Costa Rica listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ulloa, Costa Rica?
Companies currently hiring include Thermo Fisher Scientific, TransUnion, Hellmann Worldwide Logistics, LSEG, Qualfon, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ulloa, Costa Rica?
Yes — 14 of the 24 open customer service & support positions offer remote or hybrid work (6 remote, 8 hybrid).
How do I apply for Customer Service & Support jobs in Ulloa, Costa Rica?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.